Virginia Tech
MDM and Lab Operations Specialist
Edtech.com's Summary
- Manage endpoint environment and provide technical support in College of Architecture, Arts, and Design computer labs
- Use Microsoft Intune, HCL BigFix, and JAMF for device management
- Maintain physical lab environments ensuring functionality of hardware, software, and peripherals
- Deploy and configure devices while ensuring compliance across managed platforms
- Bachelor’s degree or equivalent combination of education and experience required
- Experience with Windows, macOS, Linux, Active Directory, and Microsoft Entra ID (Azure AD)
- Preferred experience includes device enrollment and policy management with Intune, patch deployment with BigFix, and JAMF for macOS
- Knowledge of ticketing systems such as ServiceNow and specialized software for architecture, art, and design disciplines is preferred
- Salary range $50,000-$53,000 per year; non-exempt and eligible for overtime
- Regular full-time position at 40 hours per week with potential for hybrid work after onboarding
MDM and Lab Operations Specialist Full Description
Job Description
The MDM and Lab Operations Specialist, reporting to the AAD Director of IT, will manage the collegeâs endpoint environment and provide hands-on technical support across the College of Architecture, Arts, and Designâs computer labs. This role combines endpoint and mobile device management â using Microsoft Intune, HCL BigFix, and JAMF â with direct operational support for student computing labs serving the College of Architecture, Arts, and Design.
The specialist will serve as the collegeâs primary resource for device configuration, deployment, and compliance across managed platforms, while also maintaining physical lab environments to ensure hardware, software, and peripherals are operational and available for instructional use. As the collegeâs lab footprint expands, this position will take on additional lab environments as they come under AAD IT management.
This position will be eligible for a hybrid work arrangement of up to one day of remote work every week following a fully onsite onboarding period (estimated to be 180 days) to support successful training and transition.
Required Qualifications
Bachelorâs degree or equivalent combination of education and experience
Experience with Windows, macOS, and Linux operating systems
Experience installing, operating, and troubleshooting computer hardware and software
Experience with endpoint management tools such as Microsoft Intune, HCL BigFix, or JAMF
Experience with Active Directory and/or Microsoft Entra ID (Azure AD) environments
Ability to interface with end users over the telephone, via email, or in person
Good interpersonal, customer support, verbal, and technical writing skills tailored to the intended audience
Ability to manage multiple issues and prioritize based on level of urgency
Preferred Qualifications
Experience with Microsoft Intune device enrollment and policy management
Experience with HCL BigFix for endpoint management and patch deployment
Experience with JAMF for macOS device management
Experience with ticketing systems such as ServiceNow
Experience working with computers in an Active Directory/Group Policy environment
Experience with specialized software used in architecture, art, and design disciplines
Pay Band
4
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
$50,000-53,000
Hours per week
40 hours per week
Review Date
April 27, 2026
Additional Information
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The successful candidate will be required to have a criminal conviction check.
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About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Erin Kowtko at erink23@vt.edu during regular business hours at least 10 business days prior to the event.
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