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North Carolina Agricultural and Technical State University
Media Services Manager/ IT Instructional/Class Support Professional II
Edtech.com's Summary
North Carolina A&T State University is hiring a Media Services Manager/ IT Instructional/Class Support Professional II. This role leads a team to support, design, and operate classroom, instructional, and event-based audiovisual technologies, oversees installation and maintenance of instructional technology systems, and ensures effective use of these technologies by faculty, staff, and students. The manager collaborates with campus partners to deliver standardized technology solutions that support teaching, learning, and campus operations.
Highlights
- Lead a team supporting classroom, instructional, and event-based AV technologies across campus.
- Oversee installation, configuration, maintenance, and support of instructional technology systems.
- Provide technology support for special events, meetings, presentations, and athletic events.
- Support lecture capture and instructional media platforms.
- Train faculty, staff, and students in the effective use of supported instructional technologies.
- Manage university-wide classroom and computer lab technology programs.
- Experience required with AV systems, Crestron or similar control platforms, hybrid learning tools like Microsoft Teams and Zoom.
- Preferred skills include vendor and integrator coordination, planning technology refreshes, and knowledge of instructional technology accessibility standards (ADA).
- Requires Master’s degree with 2 years experience or Bachelor’s degree with 4 years experience in relevant fields.
- Position is full-time, permanent, exempt, and situated within Client Technology Services reporting to the Director of Client Technology Services.
Media Services Manager/ IT Instructional/Class Support Professional II Full Description
Media Services Manager/ IT Instructional/Class Support Professional II
Please see Special Instructions for more details.
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more;
Employee Benefits available to NC A & T permanent employees include the following and more;
- Accrued Vacation and Sick Leave for Eligible Employees
- Community Service Leave
- Aetna – State Health Benefits of North Carolina
- NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
- 12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans - 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount
- and more
This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Posting Details
Classification Information
Classification Type | EHRA
Position Overview
Primary Purpose of Position | The Media Services Manager (Manager) leads a team of employees and student workers responsible for the support, design, and operation of classroom, instructional, and event‑based audio‑visual technologies across the campus. The position oversees the university‑wide classroom and instructional computer laboratory technology program and is responsible for planning, designing, and implementing standardized classroom and instructional technology solutions that support teaching, learning, and campus operations.
The Manager oversees the installation, configuration, maintenance, and support of instructional technology systems; provides media and instructional technology support for special events, meetings, presentations, and athletic events; supports lecture capture and instructional media platforms; and ensures faculty, staff, and students are trained in the effective use of supported technologies.
This position reports to the Director of Client Technology Services (CTS) and serves as a key member of the Information Technology Services (ITS) technical support team. This is a mid‑level position that works under the guidance of the Director to deliver reliable, accessible, and consistent instructional technology services to the campus community.
Primary Function of Organizational Unit | Information Technology Services (ITS) strengthens and supports the university’s mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university’s strategic goals. ITS is comprised of nine departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.
Minimum Requirements | Master’s degree in computer science, Information Technology, or a related field with two years’
experience directly related to the duties of the position, or Bachelor’s degree in computer
science, Information Technology, or a related field with four years’ experience directly related to
the duties of the position.
Preferred Years Experience, Skills, Training, Education
• Experience supporting and managing enterprise classroom and instructional AV systems, including projection, interactive displays, audio systems, and integrated room controls.
• Experience with Crestron or comparable AV control and room management platforms in standardized instructional environments.
• Experience supporting hybrid learning and collaboration technologies, including Microsoft Teams, Zoom, lecture capture systems, and live streaming platforms.
• Experience working with AV vendors and integrators, including system deployment, upgrades, and ongoing support coordination.
• Ability to train faculty, staff, and student employees in the effective use of classroom and instructional technologies.
• Experience planning and coordinating major technology refreshes or upgrades, including collaboration with academic and campus partners.
• Knowledge of digital signage systems and instructional technology accessibility (ADA) standards.
• Demonstrated ability to lead technical staff, provide high quality customer service, and work effectively in a campus environment.
Required License or Certification |
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. | On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)
The Manager oversees the installation, configuration, maintenance, and support of instructional technology systems; provides media and instructional technology support for special events, meetings, presentations, and athletic events; supports lecture capture and instructional media platforms; and ensures faculty, staff, and students are trained in the effective use of supported technologies.
This position reports to the Director of Client Technology Services (CTS) and serves as a key member of the Information Technology Services (ITS) technical support team. This is a mid‑level position that works under the guidance of the Director to deliver reliable, accessible, and consistent instructional technology services to the campus community.
Primary Function of Organizational Unit | Information Technology Services (ITS) strengthens and supports the university’s mission of teaching, research, and scholarly application of knowledge by providing the information technology infrastructure, software, hardware, and support to achieve the university’s strategic goals. ITS is comprised of nine departments which work with the university community to provide the information technology support and services required to realize operational excellence, integrate advanced technology, and create efficient and effective technology solutions.
Minimum Requirements | Master’s degree in computer science, Information Technology, or a related field with two years’
experience directly related to the duties of the position, or Bachelor’s degree in computer
science, Information Technology, or a related field with four years’ experience directly related to
the duties of the position.
Preferred Years Experience, Skills, Training, Education
• Experience supporting and managing enterprise classroom and instructional AV systems, including projection, interactive displays, audio systems, and integrated room controls.
• Experience with Crestron or comparable AV control and room management platforms in standardized instructional environments.
• Experience supporting hybrid learning and collaboration technologies, including Microsoft Teams, Zoom, lecture capture systems, and live streaming platforms.
• Experience working with AV vendors and integrators, including system deployment, upgrades, and ongoing support coordination.
• Ability to train faculty, staff, and student employees in the effective use of classroom and instructional technologies.
• Experience planning and coordinating major technology refreshes or upgrades, including collaboration with academic and campus partners.
• Knowledge of digital signage systems and instructional technology accessibility (ADA) standards.
• Demonstrated ability to lead technical staff, provide high quality customer service, and work effectively in a campus environment.
Required License or Certification |
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. | On-site (Employees are primarily in the office and/or have a critical job requirement that requires dedicated office space on-site)
Position Information
Working Title | Media Services Manager/ IT Instructional/Class Support Professional II
Position Number | 003023
Recruitment Salary Range | commensurate with education and experience
FLSA | Exempt
Appointment Type | Permanent - Full-time
Tenure Track | No
FTE |
If Time Limited, Appointment Length |
Organizational Division | Client Technology Services
Organizational Location | VC for Info Tech Services
Organizational Unit | Client Technology Services
Position Number | 003023
Recruitment Salary Range | commensurate with education and experience
FLSA | Exempt
Appointment Type | Permanent - Full-time
Tenure Track | No
FTE |
If Time Limited, Appointment Length |
Organizational Division | Client Technology Services
Organizational Location | VC for Info Tech Services
Organizational Unit | Client Technology Services
Posting Detail Information
Posting Number | EPA3076
Open Date | 08/24/2026
Close Date - for postings that do not use Open Until Filled | 09/07/2026
Open Until Filled | No
Open Until Filled Minimum Application Period Postings: Positions remaining posted after this date are continuing to accept applications, but may close at any time. Applications received by this date will receive full consideration, applications received after this date may receive consideration depending upon the status of the search |
Date Position Available | 09/01/2026
Special Instructions to Applicant | You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more;
Accrued Vacation and Sick Leave for Eligible Employees Community Service Leave Aetna – State Health Benefits of North Carolina NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link | https://jobs.ncat.edu/postings/40355
Open Date | 08/24/2026
Close Date - for postings that do not use Open Until Filled | 09/07/2026
Open Until Filled | No
Open Until Filled Minimum Application Period Postings: Positions remaining posted after this date are continuing to accept applications, but may close at any time. Applications received by this date will receive full consideration, applications received after this date may receive consideration depending upon the status of the search |
Date Position Available | 09/01/2026
Special Instructions to Applicant | You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran’s Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more;
Accrued Vacation and Sick Leave for Eligible Employees Community Service Leave Aetna – State Health Benefits of North Carolina NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
Quick Link | https://jobs.ncat.edu/postings/40355
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3
- Certificate of Release or Discharge from Active Duty (DD-214)
Contact Division of Human Resources
Phone: (336) 334-7862
Fax: (336) 285-2799
Email: [email protected]
Phone: (336) 334-7862
Fax: (336) 285-2799
Email: [email protected]
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