University of Denver
Network Analyst I
🇺🇸 Denver, CO
🕑 Full-Time
💰 $62K - $65K
💻 Information Technology
🗓️ August 15th, 2025
Ansible
ITIL
Python
Edtech.com's Summary
The University of Denver is hiring a Network Analyst I to maintain the stability, performance, and security of the university's network services. This role involves monitoring network infrastructure, responding to incidents, automating tasks with scripting and APIs, and collaborating with various stakeholders to ensure continuous service availability.
Highlights
- Maintain and monitor wired, wireless, voice, and cloud-based network infrastructure for performance and security.
- Develop and manage Python scripts, REST/NETCONF calls, and Ansible/Terraform playbooks for automation and configuration compliance.
- Collaborate with faculty, staff, students, vendors, and IT teams to coordinate changes and communicate status.
- Participate in ITIL-aligned processes including incident investigation and change management, with occasional off-hours work.
- Create and maintain network topology diagrams, runbooks, and knowledge base articles.
- Required to install and maintain network cabling and equipment, including lifting up to 50 lbs.
- Bachelor’s degree in computer science, information systems, computer engineering, telecommunications, or related field with at least one year of relevant work experience.
- Preferred certifications in Voice, Routing & Switching and experience with diverse networking technologies and converged infrastructure.
- Salary range: $62,000 - $65,000, Salary Grade 10.
- Works within a university IT operations team supporting data, voice, and video services aligned with university strategic goals.
Network Analyst I Full Description
Information Technology (IT) is the unified IT organization that supports the vision, values, mission, and goals of the University by providing IT infrastructure, systems, administrative applications, academic resources, and related services to faculty, students, and staff. Embracing DU’s Impact 2025, the division aligns IT resources with university and unit strategic goals and operational plans, providing service in the spirit of “One DU”.
The IT Operations team is responsible for the day-to-day operational support of all university-owned data, voice, and video services. This includes but is not limited to VMware, Windows/Linux Server OS, routers, switches, wireless LAN, and Voice over IP.
Position Summary
The Network Analyst is a collaborative, quick learning professional responsible for maintaining the stability, performance, and security of the University’s network services. As a core member of the Network Operations Team, you will monitor systems, respond to incidents, and partner with stakeholders across campus to ensure critical services are available 24×7. The role blends traditional network analysis with modern automation, API driven management, and scripting to drive efficiency and reliability. The position requires participation in off-hours or weekend work to support incidents and scheduled change windows.
Essential Functions
- Proactively monitor wired, wireless, voice, and cloud-based network infrastructure, identify performance or security anomalies, and resolve or escalate issues promptly.
- Work closely with faculty, staff, students, vendors, and peer IT teams to understand requirements, coordinate changes, and communicate status updates in a clear, customer-focused manner.
- Develop, maintain, and document Python scripts, REST/NETCONF calls, and Ansible/Terraform playbooks to automate provisioning, configuration compliance, and routine operational tasks.
- Participate in ITIL-aligned processes, investigate incidents to root cause, create and implement change requests, including during scheduled maintenance windows that may occur nights or weekends.
- Produce and maintain accurate network topology diagrams, runbooks, and knowledge base articles to support efficient operations and knowledge transfer.
- Stay up-to-date on emerging networking and automation technologies, share lessons learned, and contribute to the team culture of innovation, inclusivity, and “One DU” customer service excellence.
- Ability to install/terminate copper and fiber cabling, rack network equipment, and lift up to 50 lbs following safety standards.
Knowledge, Skills, and Abilities
- Ability to set and manage priorities judiciously
- Excellent written and oral communication skills
- Excellent interpersonal skills
- Basic knowledge and/or interest in learning routing and switching
- Ability to present ideas in business-friendly and user-friendly language
- Exceptionally self-motivated and directed
- Keen attention to detail
- Superior analytical, evaluative, and problem-solving abilities
- Exceptional service orientation
- Ability to motivate in a team-oriented, collaborative environment
- Able to read, write, speak, understand, and satisfactorily communicate with others in English in person, over the phone, and via email
Required Qualifications
- Bachelor’s degree in the field of computer science, information systems, computer engineering, telecommunications, or a related field
- 1 or more years of IT and/or business/industry work experience
Preferred Qualifications
- Analyst-level Certifications in Voice, Routing & Switching preferred.
- Requires exposure to multiple, diverse networking technologies
- Experience supporting converged infrastructure
Working Environment
- The work environment is a university with cyclical periods of increased workloads, with the possibility of moderate to high-stress levels.
- The unit is one of several working collaboratively and cooperatively in a team-based organization.
- The position may require working irregular hours, including early mornings, weekends, and late evenings.
- The work environment consists of surroundings with moderate noise levels and frequent contact with electrical devices.
Physical Activities
- Ability to work in front of a computer for an extended period of time.
- Stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl under desks/tables to troubleshoot cables and network connections; talk or hear; walk up flights of stairs.
- The employee must occasionally lift and/or move up to 50 pounds.
Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m. evenings & weekends as needed.
Application Deadline
For consideration, please submit your application materials by 4:00 p.m. (MST) August 28, 2025.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number
Salary Grade Number
The salary grade for the position is 10.
Salary Range
Salary Range
The salary range for this position is $62,000 - $65,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
- Resume
- Cover Letter
The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital family, and parental status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Worker's Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
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