Auburn University
Technical Support Analyst
🇺🇸 Auburn, AL
🕑 Full-Time
💰 $53K - $101K
💻 Information Technology
🗓️ August 15th, 2025
Edtech.com's Summary
- Analyze and resolve complex computer application and system problems, providing technical assistance to campus users.
- Review and recommend hardware and software solutions; develop and maintain complex systems.
- Lead and coordinate technology projects impacting university stakeholders.
- Provide individual and group training on computer technologies.
- Support teaching, research, extension initiatives, and technology implementation.
- Required skills include knowledge of VOIP, Microsoft Office 365, networking principles, technical security best practices, and multi-user computer systems.
- Preferred experience with PowerShell, Power Automate, Teams Voice, Microsoft Intune, SharePoint, Azure, ServiceNow, vulnerability remediation, and specific networking equipment (Aruba, Ubiquiti, CradlePoint).
- Minimum qualifications vary by level: from high school diploma plus experience to bachelor’s degree and additional IT experience; salary ranges from $52,860 to $101,090 depending on level.
- Must possess strong communication, interpersonal, and customer service skills with ability to train non-technical users.
- Supports Alabama Cooperative Extension System, College of Agriculture, and Alabama Agricultural Experiment Station faculty and staff.
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