Cengage Group
NGL K12 Multilingual Learner Customer Success Consultant, NYC (Remote)
Edtech.com's Summary
Cengage Learning Inc. is hiring a NGL K12 Multilingual Learner Customer Success Consultant. This role involves collaborating with the content specialist team to grow National Geographic Learning's ELT market share in US K12 schools, focusing on onboarding, post-sale support, delivering training, and helping customers renew their adoptions to ensure their success.
Highlights
- Collaborate to develop and implement strategies to increase ELT market share in K12 schools nationwide.
- Create and deliver training materials and partner with the Secondary Customer Success team for up-to-date product support.
- Lead or participate in customer meetings to identify needs, close new business, and retain existing accounts.
- Deliver presentations to school districts to win adoptions.
- Partner with product and marketing teams to align product plans with US market success.
- Minimum 3-5 years of relevant experience, preferably in publishing or educational fields.
- Exceptional presentation skills and proven major account sales ability with significant sales growth.
- Strong customer orientation with the ability to build effective relationships and work both independently and in teams.
- Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
- Preferred experience in ESL/ELT and US K12 education.
- Base pay range provided: $67,000.00 - $87,100.00 USD, with potential for significant incentive compensation.
NGL K12 Multilingual Learner Customer Success Consultant, NYC (Remote) Full Description
We believe in the power and joy of learning
At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Cengage's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
For over ten years National Geographic Learning, a part of Cengage, has been publishing innovative programs for teachers and learners of English through its partnership with National Geographic. We have an excellent opportunity for an experienced sales professional to help drive our growing business in the US K12 sector.
The Multilingual Learner Content Specialist will be a part of a small team responsible for growing National Geographic Learning's market share in the growing US K12 market. This specific role while having responsibilities throughout the sales cycle, will be focused most specifically on the onboarding and post-sale support to ensure our customers are successful and renew their adoptions.
What you'll do here:
- Collaborate with the Content Specialist team to develop and implement strategies for increasing National Geographic Learning ELT market share in K12 schools around the country.
- Ensure customer success with our material by creating and delivering training materials and partnering closely with the Secondary Customer Success team so they are effective and up to date on our products and platforms.
- Participate in and / or lead customer meetings alongside the assigned Secondary educational sales consultant to identify needs, help close new business and retain existing business.
- Deliver impactful presentations to districts to win adoptions.
- Partner with product teams to ensure product plans and US marketing plans will succeed in the US market.
- Find opportunities to involve other team members either within the ELT organization or within the K12 team as appropriate
Skills you will need here:
- Minimum of three-to-five years of relevant experience, preferably in publishing or educational fields
- Exceptional presentation skills
- Proven major account sales ability with a strong record of achieving significant sales growth
- Evidence of strong customer orientation and ability to form and build effective customer relationships
- Proven track record of working alone and in teams
- Display initiative and flexibility with attention to detail
- Excellent written communication, presentation, and social skills
- Knowledge of commonly used desktop tools, including Word, Excel, PowerPoint, and Microsoft Outlook
Preferred
- Experience in ESL/ELT
- Experience in US K12
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
About Cengage
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$67,000.00 - $87,100.00 USD
Similar Jobs
Customer Success Manager, Scaled
Renaissance Learning
🇺🇸 Remote - CA
Director, Customer Success & Strategic Implementation - Craft Education
Western Governors University
🇺🇸 Nashville, TN
Implementation Manager, PHEPR
Columbia University
🇺🇸 Hybrid - New York, NY
Senior Customer Success Manager - South
Magic School
🇺🇸 Remote - US
Customer Success Manager, Scaled
Renaissance Learning
🇺🇸 Remote - US
