North Carolina State University
NOC Manager
🇺🇸 Raleigh, NC
🕑 Full-Time
💰 $90K - $110K
💻 Project Management
🗓️ October 31st, 2025
Edtech.com's Summary
- Manage network operations call center using Cisco Finesse and ticketing systems to fulfill service requests timely.
- Automate network service requests to improve operational efficiency.
- Monitor and triage all network connectivity and infrastructure alerts, and manage internal team notifications.
- Lead and ensure 24x7x365 onsite team coverage including during university closures.
- Approve time sheets and leave requests, create work plans, and perform annual performance reviews.
- Curate and update knowledge base articles and create new documentation for procedures and services.
- Conduct staff training and manage training plans, also oversee Business Continuity Planning and Disaster Recovery plans.
- Required skills include experience with enterprise-level ticketing systems, foundational networking knowledge, and management of IT teams.
- Preferred qualifications include ITSM/ITIL certifications, experience with 24x7 shift work, call centers, CCNA, and ServiceNow.
- Compensation range is $90,000 to $110,000 annually with comprehensive benefits and mandatory NC driver’s license.
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