NOC Manager

🇺🇸 Raleigh, NC

🕑 Full-Time

💰 $90K - $110K

💻 Project Management

🗓️ October 31st, 2025

CCNA ITIL ITSM

Edtech.com's Summary

NC State University is hiring a NOC Manager for its Communication Technologies department. This role involves managing a Network Operations Center team that supports the campus network infrastructure around the clock, overseeing network service desks, automating processes, handling alerts, and managing team coverage and training programs.

Highlights

Manage network operations call center using Cisco Finesse and ticketing systems to fulfill service requests timely.
Automate network service requests to improve operational efficiency.
Monitor and triage all network connectivity and infrastructure alerts, and manage internal team notifications.
Lead and ensure 24x7x365 onsite team coverage including during university closures.
Approve time sheets and leave requests, create work plans, and perform annual performance reviews.
Curate and update knowledge base articles and create new documentation for procedures and services.
Conduct staff training and manage training plans, also oversee Business Continuity Planning and Disaster Recovery plans.
Required skills include experience with enterprise-level ticketing systems, foundational networking knowledge, and management of IT teams.
Preferred qualifications include ITSM/ITIL certifications, experience with 24x7 shift work, call centers, CCNA, and ServiceNow.
Compensation range is $90,000 to $110,000 annually with comprehensive benefits and mandatory NC driver’s license.