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Texas State University
One Stop Navigator
Edtech.com's Summary
Texas State University is hiring a One Stop Navigator to help students and their families work through the admissions, financial aid and payment processes. The navigator sits in the TXST One Stop, which brings together Admissions, Financial Aid and Scholarships, Student Business Services and the University Registrar, and supports the university's goal of helping students decide to attend and then persist to graduation. The role suits a service-minded communicator who is comfortable working across student information and CRM systems.
Highlights
- Understand and interpret student needs and provide quality service across all of the home offices the One Stop represents.
- Engage with students and families daily by email, chat, online meetings and phone, guiding them from the application process through paying their semester bill.
- Navigate confidential student information across multiple systems and accurately document every student interaction.
- Determine the quickest, most effective ways to answer student and parent questions, and escalate queries and concerns as appropriate.
- Troubleshoot common issues with technology and student access.
- Analyze processes and recommend improvements to the student journey, drawing on resources, policies and procedures across multiple campus departments.
- Complete ongoing training on federal, state and institutional regulations, policies and procedures.
- Requires customer service experience and strong interpersonal skills; preferred qualifications include a bachelor's degree, proficiency with student information and customer relationship management systems, and bilingual Spanish.
One Stop Navigator Full Description
Job Opportunities at Texas State University
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One Stop Navigator
Please see Special Instructions for more details.
Additional Information
Occasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.
Posting Information
Posting Information
Posting Number | 2027114
Posting/Functional Title | One Stop Navigator
University Pay Plan Title | One Stop Navigator
Location | San Marcos
Department | TXST One Stop
Recruitment Type | Open Recruiting
Job Type | Full-Time
Funding Source | Permanent
Monthly Salary | $3,833.33
Job Category | Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. | Customer service experience required Exceptional customer service and interpersonal skills
Preferred Qualifications | Bachelor’s Degree Highly proficient written and verbal communicator Proven ability to work independently and as a team Proven problem-solving and critical thinking skills Professional telephone etiquette Strong organizational skills Professional level use of English language Proficient with PC, student information systems, and customer relationship management systems Bilingual Spanish is a plus
Job Description | The TXST One Stop works with the offices of Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
The One Stop Navigator in the TXST One Stop will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Job Duties | Job Duties Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas Engage daily with students via email, chat, online meetings, calls, etc. Offer personalized customer service while representing Texas State and its values Navigate confidential student information across multiple systems Accurately document interactions with students Determine the quickest, most effective ways to answer student or parent questions Escalate queries and concerns as needed and appropriate Troubleshoot common issues with technology and student access Undergo ongoing training on federal, state, and institutional regulations, policies and procedures Ability to comply with university policies Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible Perform other duties as assigned
Additional Information to Applicants | Additional InformationOccasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.
Job Open Date | 10/21/2026
Job Close Date (posting closes at midnight) | 10/26/2026
Open Until Filled | No
Normal Work Days | Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start | 8:00AM
Normal Work Hours End | 5:00PM
Posting Notices |
Legal and Required Notices | Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Why Choose Texas State University? | Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link | https://jobs.hr.txstate.edu/postings/58806
Posting/Functional Title | One Stop Navigator
University Pay Plan Title | One Stop Navigator
Location | San Marcos
Department | TXST One Stop
Recruitment Type | Open Recruiting
Job Type | Full-Time
Funding Source | Permanent
Monthly Salary | $3,833.33
Job Category | Non-Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position. | Customer service experience required Exceptional customer service and interpersonal skills
Preferred Qualifications | Bachelor’s Degree Highly proficient written and verbal communicator Proven ability to work independently and as a team Proven problem-solving and critical thinking skills Professional telephone etiquette Strong organizational skills Professional level use of English language Proficient with PC, student information systems, and customer relationship management systems Bilingual Spanish is a plus
Job Description | The TXST One Stop works with the offices of Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.
The One Stop Navigator in the TXST One Stop will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.
Job Duties | Job Duties Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas Engage daily with students via email, chat, online meetings, calls, etc. Offer personalized customer service while representing Texas State and its values Navigate confidential student information across multiple systems Accurately document interactions with students Determine the quickest, most effective ways to answer student or parent questions Escalate queries and concerns as needed and appropriate Troubleshoot common issues with technology and student access Undergo ongoing training on federal, state, and institutional regulations, policies and procedures Ability to comply with university policies Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible Perform other duties as assigned
Additional Information to Applicants | Additional InformationOccasional overnight travel and work beyond normal 8-5 business hours may be required during peak business periods.
Job Open Date | 10/21/2026
Job Close Date (posting closes at midnight) | 10/26/2026
Open Until Filled | No
Normal Work Days | Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start | 8:00AM
Normal Work Hours End | 5:00PM
Posting Notices |
Legal and Required Notices | Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Why Choose Texas State University? | Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link | https://jobs.hr.txstate.edu/postings/58806
Applicant Document
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
- Letter of Recommendation #1
- DD 214/DD1300
- Veteran's Preference
- Licensure
- Certifications
Supplemental Questions
Required fields are indicated with an asterisk (*).
Office of Human Resources
231 N. Guadalupe St.
San Marcos, Texas 78666
Phone: 512.245.2557
Fax: 512.245.1942
Email: [email protected]
Monday through Friday
8 a.m. to 5 p.m.
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