Edtech.com's Summary

San José State University is hiring an Online Student Success Advisor to support enrollment, retention, and engagement for SJSU Online's working-adult learner population. This person will provide academic advising and success coaching to fully online students, monitor academic progress, and connect students to university resources, working under the Managing Director of the SJSU Online Student Success Center. The role is 100% remote within California and pays $5,083-$7,228 per month, requiring a four-year degree plus two years of student services experience.

Highlights

Provides holistic academic advising and success coaching to fully online SJSU students
Uses a proactive advising approach with regular check-ins, documentation, and progress tracking
Helps students with goal setting, time management, and individualized success strategies
Identifies barriers to student success and develops action plans focused on completion
Supports strategic communication and outreach to help new online students through onboarding
100% remote role, eligible for California-based candidates only
Compensation of $5,083-$7,228 per month (Student Services Professional II classification)
Requires a four-year degree plus two years of student services experience; a master's degree may substitute for one year

Online Student Success Advisor Full Description

Job Summary

This position is 100% remote in-state (California). SJSU Online represents San José State University’s commitment to provide fully online access to higher education for working adult learners striving to advance their education and obtain their bachelor’s degree. The Online Student Success Advisor will support the enrollment, retention, and engagement of SJSU Online students.

Under the general supervision of the Managing Director of the SJSU Online Student Success Center, this individual will provide academic advising and success coaching while building relationships with online students, monitoring their academic progress, providing proactive outreach, and connecting students to appropriate University resources to foster student success.

Key Responsibilities

Provide holistic academic advising and support to online students.
Implement a proactive advising approach to establish and maintain ongoing relationships, including regular meetings, documentation, and tracking of student progress using online tools.
Assist students with individualized success strategies, including goal setting, time management, and study skills.
Introduce and orient students to their academic requirements, academic planning tools, and university resources.
Identify barriers to student success and develop action plans to focus on completion.
Provide support to students facing issues that impact retention, persistence, and academic success, referring students to resources as appropriate.
Provide students with responsive and effective student-centered communication through email, phone, virtual, and video conferencing.
Work with the Managing Director to develop and implement strategic communication and outreach plans to help new students navigate onboarding.
Assist in the planning, development and implementation of programming efforts that support student success, with a focus on degree completion and online academic success.

Required Qualifications

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience.

Preferred Qualifications

Master’s Degree in Educational Counseling, Clinical Psychology, Social Work or a directly related discipline.
Two or more years of progressively responsible experience providing academic advising and support to students in a post-secondary setting.
Experience in student development theory, outreach practices, and student success services.
Academic advising experience with online students and/or working adult learners.
California public higher education system experience.

Compensation

Classification: Student Services Professional II. Anticipated Hiring Range: $5,099/month - $5,402/month. CSU Salary Range: $5,083/month - $7,228/month. SJSU offers a comprehensive benefits package typically worth 30-35% of base salary.

Application Procedure

Applicants must attach a resume and letter of interest. Application period: September 9, 2026 through September 23, 2026; open until filled.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status.

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Online Student Success Advisor

Edtech.com's Summary

Online Student Success Advisor Full Description

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