Online Student Success Specialist

Edtech.com's Summary

Texas State University is hiring an Online Student Success Specialist. The role involves advising online students, promoting engagement activities, providing leadership opportunities, and collaborating with campus departments to support student success and completion.

Highlights

Engage online students via email, phone, and web conferencing for academic advising and success coaching.
Provide guidance on degree planning, course selection, and university policies.
Connect students to campus-wide resources and advocate to resolve student concerns with fairness and integrity.
Maintain accurate and confidential student records in compliance with FERPA.
Work collaboratively across departments and participate in ongoing professional development.
Required qualifications include a Bachelor’s degree, customer service experience, strong communication skills, multitasking ability, and experience working independently.
Preferred qualifications include a Master’s degree, college environment experience, academic advising or success coaching, and familiarity with SIS, LMS, and CRM software.
Position offers a monthly salary ranging from $3,901 to $4,000.
Department: TXST Online; Job category: Exempt; Position is full-time and permanent.
The role may qualify for 100% remote work depending on residency in approved states where the university is registered as an employer.

Online Student Success Specialist Full Description

Job Opportunities at Texas State University

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Online Student Success Specialist Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

This role may be eligible for 100% remote work for applicants residing in Texas or in states where TXST is registered as an employer; applicants outside these areas may not qualify. For a list of states where TXST is registered as an employer, please visit https://www.txst.edu/payroll/tax-compliance/out-of-state-employment.html

Posting Information

Posting Number	2026192
Posting/Functional Title	Online Student Success Specialist
University Pay Plan Title	Student Development Specialist II
Location	Other - Remote
Department	TXST Online
Recruitment Type	Open Recruiting
Job Type	Full-Time
Funding Source	Permanent
Monthly Salary	$3,901 -$4,000
Job Category	Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.	Bachelor’s Degree. Customer service experience and mindset. Ability and comfort to work with online learners by email, phone, and video conferencing. Effective communication skills, including detailed notetaking, active listening, rapport-building, care for confidentiality, and adaptivity to varying communication/learning styles. Ability to multitask Demonstrated ability to work in a high-volume setting Demonstrated ability to work independently with minimal supervision Demonstrated ability to build connections and collaborate across an organization to investigate, advocate, and resolve student concerns.
Preferred Qualifications	Master’s Degree. Experience working in a college environment, preferably with direct student contact. Previous Academic Advising or Success Coaching experience. Experience working with a Student Information System (SIS/ERP), Learning Management System (LMS), Customer Relationship Management System (CRM), and other industry-standard software applications. Ability to simplify and explain complex processes, policies, and information to all audiences, one-on-one and in groups.
Job Description	Responsible for advising and promoting activities and providing leadership opportunities for Texas State students and the campus community.
Job Duties	· Engage online students through email, phone, and web conferencing. · Provide generalist academic advising for students in a wide range of online majors, including degree planning, course selection, and completion. · Provide exceptional customer service to explain complex policies, procedures, and information. · Connect students to college-wide resources, providing additional referrals as needed. · Provide basic success coaching. · Acknowledge and research student concerns, collaborate with appropriate stakeholders, and advocate for solutions with a commitment to fairness and integrity. · Perform outreach services to promote student engagement, success, and completion. · Maintain a high regard for accuracy and clarity in all student interactions. · Maintain detailed student records. · Maintain student confidentiality in accordance with FERPA. · Stay up to date on changes in curriculum and admissions criteria for online programs. · Commitment to ongoing professional development and attainment of knowledge regarding industry advancements and best practices in academic advising, success coaching, student engagement, and online learning. · Work effectively as a team member, embracing and fostering TXST mission. · Collaborate with departments across campus as needed. · Other duties as assigned.
Additional Information to Applicants	This role may be eligible for 100% remote work for applicants residing in Texas or in states where TXST is registered as an employer; applicants outside these areas may not qualify. For a list of states where TXST is registered as an employer, please visit https://www.txst.edu/payroll/tax-compliance/out-of-state-employment.html
Job Open Date	12/15/2025
Job Close Date (posting closes at midnight)	12/19/2025
Open Until Filled	No
Normal Work Days	Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start	8:00AM
Normal Work Hours End	5:00PM
Posting Notices
Legal and Required Notices	Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. Applicants must be authorized to work for any employer in the United States. The University will not sponsor or assume sponsorship of any candidate requiring a petition for a H1B employment visa.
Why Choose Texas State University?	Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy: Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day. Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance. Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being. Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs. Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family. Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions. At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link	https://jobs.hr.txstate.edu/postings/55428

Applicant Document

Required Documents

Resume
Cover Letter
List of References

Optional Documents

DD 214/DD1300
Veteran's Preference
Licensure
Certifications

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you hold a bachelor's degree or higher?
- Yes
- No
* Do you have experience in high quality customer service interactions with clients, customers, and or students and have you had to problem solve and handle difficult individuals or situations?
(Open Ended Question)
* This position requires multi-tasking through a variety of duties with an unpredictable daily schedule. Describe any experience you have that would prepare you for this type of environment.
(Open Ended Question)

Texas State University Clery Act and Campus Security
Our Commitment
What Happens After I Apply to Staff Positions

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.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Original Job Description

Job Opportunities at Texas State University

Toggle navigation

Online Student Success Specialist Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Posting Information

Posting Number	2026192
Posting/Functional Title	Online Student Success Specialist
University Pay Plan Title	Student Development Specialist II
Location	Other - Remote
Department	TXST Online
Recruitment Type	Open Recruiting
Job Type	Full-Time
Funding Source	Permanent
Monthly Salary	$3,901 -$4,000
Job Category	Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.	Bachelor’s Degree. Customer service experience and mindset. Ability and comfort to work with online learners by email, phone, and video conferencing. Effective communication skills, including detailed notetaking, active listening, rapport-building, care for confidentiality, and adaptivity to varying communication/learning styles. Ability to multitask Demonstrated ability to work in a high-volume setting Demonstrated ability to work independently with minimal supervision Demonstrated ability to build connections and collaborate across an organization to investigate, advocate, and resolve student concerns.
Preferred Qualifications	Master’s Degree. Experience working in a college environment, preferably with direct student contact. Previous Academic Advising or Success Coaching experience. Experience working with a Student Information System (SIS/ERP), Learning Management System (LMS), Customer Relationship Management System (CRM), and other industry-standard software applications. Ability to simplify and explain complex processes, policies, and information to all audiences, one-on-one and in groups.
Job Description	Responsible for advising and promoting activities and providing leadership opportunities for Texas State students and the campus community.
Job Duties	· Engage online students through email, phone, and web conferencing. · Provide generalist academic advising for students in a wide range of online majors, including degree planning, course selection, and completion. · Provide exceptional customer service to explain complex policies, procedures, and information. · Connect students to college-wide resources, providing additional referrals as needed. · Provide basic success coaching. · Acknowledge and research student concerns, collaborate with appropriate stakeholders, and advocate for solutions with a commitment to fairness and integrity. · Perform outreach services to promote student engagement, success, and completion. · Maintain a high regard for accuracy and clarity in all student interactions. · Maintain detailed student records. · Maintain student confidentiality in accordance with FERPA. · Stay up to date on changes in curriculum and admissions criteria for online programs. · Commitment to ongoing professional development and attainment of knowledge regarding industry advancements and best practices in academic advising, success coaching, student engagement, and online learning. · Work effectively as a team member, embracing and fostering TXST mission. · Collaborate with departments across campus as needed. · Other duties as assigned.
Additional Information to Applicants	This role may be eligible for 100% remote work for applicants residing in Texas or in states where TXST is registered as an employer; applicants outside these areas may not qualify. For a list of states where TXST is registered as an employer, please visit https://www.txst.edu/payroll/tax-compliance/out-of-state-employment.html
Job Open Date	12/15/2025
Job Close Date (posting closes at midnight)	12/19/2025
Open Until Filled	No
Normal Work Days	Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start	8:00AM
Normal Work Hours End	5:00PM
Posting Notices
Legal and Required Notices	Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions. Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications. Applicants must be authorized to work for any employer in the United States. The University will not sponsor or assume sponsorship of any candidate requiring a petition for a H1B employment visa.
Why Choose Texas State University?	Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy: Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day. Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance. Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being. Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs. Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks. Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family. Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions. At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html
Quick Link	https://jobs.hr.txstate.edu/postings/55428

Applicant Document

Required Documents

Resume
Cover Letter
List of References

Optional Documents

DD 214/DD1300
Veteran's Preference
Licensure
Certifications

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you hold a bachelor's degree or higher?
- Yes
- No
* Do you have experience in high quality customer service interactions with clients, customers, and or students and have you had to problem solve and handle difficult individuals or situations?
(Open Ended Question)
* This position requires multi-tasking through a variety of duties with an unpredictable daily schedule. Describe any experience you have that would prepare you for this type of environment.
(Open Ended Question)

Texas State University Clery Act and Campus Security
Our Commitment
What Happens After I Apply to Staff Positions

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.

Any data not saved will be lost.

Click 'OK' to keep your session active.

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Online Student Success Specialist

Edtech.com's Summary

Online Student Success Specialist Full Description

Student Support Services Outreach Advisor

Academic Advisor - G3

Associate Director of Student Services

Success Advisor

Academic Advisor