Edtech.com's Summary

James Madison University is hiring an Operations and Administrative Specialist (Part-Time). The role involves assisting the Operations Team of Faculty Success by performing reception office duties, managing calendars, supporting programs, handling catering contracts, and booking room reservations. The Specialist provides customer service, handles room reservations using VirtualEMS, updates websites with Cascade, and supports data entry and reporting using ACEware SM.

Highlights

Perform customer service and reception office tasks.
Support calendar management and program scheduling using MS Outlook and Teams.
Assist with room reservations using VirtualEMS and website updates with Cascade.
Data entry and program attendance tracking using ACEware SM.
Create surveys using QuestionPro.
Manage program calendars and provide backup for marketing and social media.
Hourly pay range: $17.00 - $19.00.
Proficiency in MS Office/365 and other software applications required.
Excellent customer service and communication skills necessary.
Reports to the Assistant Director of Operations and Adjunct Support, Faculty Success.

Operations and Administrative Specialist (Part-Time) Full Description

Working Title:Operations and Administrative Specialist (Part-Time)

State Role Title: Administrative and Office Specialist III

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Faculty and Curriculum

Department:100580 - Center for Faculty Innovation

Pay Rate: Hourly

Specify Range or Amount:$17.00 - $19.00

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 6/19/2025

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

General Information:

Join the Operations Team of Faculty Success!

We are inviting applications for a part-time Operations & Administrative Specialist position to assist our team in support of Faculty Success (FS) and the Center for Faculty Innovation (CFI) programs with duties related to general reception office duties, providing calendar management support, scheduled program support, assist with catering contracts and room reservations.

• Part-time, 12-month wage position beginning in late July 2025.
• Approximately 25-28 hours of work per week throughout the year.
• Work hours are typically during business hours of 8am – 5pm.
• Working on average 5-8 hours per weekday (Monday-Friday).
• One-hour lunch break.
• On-campus in-person position in a reception "front" office environment setting.

Duties and Responsibilities:

Main duties will include providing customer service support for the Faculty Success reception office through tasks related to incoming and outgoing phone calls, visitors, and supporting office administrative needs.

Provides Direct Administrative Support.

• Support the Office Manager with room reservation requests in the online scheduling software program, VirtualEMS, as well as program catering requests, website updates utilizing Cascade (a content management software), supply inventory management, placement of program signage, and creating and updating office forms.

• Support the AVP with calendar management, including communicating with on-campus and external contacts to schedule meetings in a timely and effective manner.

• Support the office with other administrative and reception duties, as needed.

Provides Direct Operational Support.

• Assist the Operations team with support during programs and events, including preparation (signage and nametags), setup and cleanup, and day-of-support for CFI Signature Programs.
• Support the office by assisting with data entry, attendance tracking, and reporting of our programming utilizing ACEware SM, a database software tool.
• Create surveys utilizing QuestionPro, a survey software tool.
• Manage the office program’s calendar(s) utilizing MS Outlook and Teams software.
• Provide backup support, as needed, with duties related to social media, marketing, and podcasting.

Reports directly to the Assistant Director of Operations and Adjunct Support, Faculty Success.

Qualifications:

Required
• Knowledge of basic office practices
• Proficiency with computers and software applications such as MS Office / 365
• Strong verbal and written communication skills
• Excellent customer service and people skills to provide a welcoming environment
• Ability to process detailed work with accuracy and efficiency
• Must be available to work 25 – 28 hours per week during our weekday office hours

Additional Considerations
• Proficiency in Windows applications in a PC and Mac environment
• Experience working with data entry
• Experience working with web applications
• Ability to learn technology applications quickly
• Experience with social media is a plus
• Previous office/receptionist experience

Additional Posting Information:

Please refer to our websites https://www.jmu.edu/faculty/faculty-success/index.shtml and www.jmu.edu/cfi/ for more information about our us. You will be required to submit a cover letter and resume, and provide 3 references with this application.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position with no benefits.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

Original Job Description