Edtech.com's Summary

Transcend is hiring an Operations Manager for their Whole Child Portfolio. This role involves managing and executing in-person and virtual events, supporting external communications, and providing operational support to ensure smooth team workflows focused on the Whole Child Model in education.

Highlights

Manage operations and logistics for workshops, events, and conferences both virtual (via Zoom) and in-person.
Coordinate travel plans and manage budgets related to events and conferences, including credit card expense documentation.
Craft and manage internal and external communications to support event alignment and team coordination.
Lead scheduling, agenda preparation, note-taking, and follow-through for internal meetings and team projects.
Develop and analyze team survey data to inform operational improvements.
Support special projects such as planning team stepbacks, school application processes, and marketing initiatives.
Strong project management and organizational skills are required, along with extensive experience planning diverse events.
Familiarity with Zoom and virtual event facilitation is essential.
Willingness to travel approximately 2-3 times per month for 3-day trips, with several longer trips annually.
Commitment to Transcend's mission and core values, with a focus on community-centered, meaningful experiences and flexibility to adapt and grow.

Operations Manager - Whole Child Portfolio Full Description

Operations Manager - Whole Child Portfolio

Start Date: Immediate

Role Type: Full-Time

Location: Remote

Travel: This is a role that has a travel component for this role with an estimated travel of ~30-35% time. In this role, you’d travel approximately 2-3x per month for ~3 days, depending on the location and duration of trips. There will also be four to six trips per year of longer duration, lasting ~4-5 days. The number of trips will vary from month to month—some months will have more, while others will have fewer.

Who We Are:

Transcend’s mission is to support communities to create and spread extraordinary learning environments for all. Founded in 2015, Transcend has partnered with over 390 schools/partners, which collectively serve thousands of students in over 30 states across the country. As a research & development hub for the education field, Transcend provides schools and systems with research-backed, community-driven models and capacity so they can make significant leaps to reimagine the future of education. Transcend is a nonprofit that operates with a fully remote, nationwide team; currently with 120+ teammates and growing. For more information, follow us on LinkedIn, check out this podcast featuring our two co-founders on Class Disrupted, or read this recent article that illuminates the need for this work.

The Opportunity:

At the heart of our work across projects and teams lies our operations and events work, led by Operations Managers! Operations Managers are the backstage leaders of our work and go the extra mile to ensure everyone has what they need to be able to facilitate, learn, and take risks for projects across Transcend. Operations Managers provide indispensable, practical, and organizational support across the following:

Project managing and planning, executing, and providing expertise for in-person events, conferences, and experiences
Planning, executing, and providing expertise for virtual events, typically through Zoom

We’re hiring an Operations Manager to be home-based and support the Whole Child Team. The team works to support schools in adopting the Whole Child Model, an innovative school model developed through a partnership between Transcend and the District of Columbia Public Schools (DCPS), and is being embraced by schools across the country. The model centers students’ well-being into everything a school does and is rooted in an understanding that children’s academic success is inextricably linked to their overall well-being.

The Operations Manager will play a vital role in ensuring the Whole Child Team’s work runs smoothly. The Operations Manager will provide essential project management support to the team across events, support external communications, and lead event and convening planning for the team. By asking thoughtful, broad-ranging questions and deeply listening, they curate meaningful events and experiences across Whole Child initiatives at Transcend. They do so while fostering strong relationships with our partners and team, ensuring everyone feels seen, heard, valued, and inspired!

You’ll partner closely with Cynthia Robinson-Rivers, Managing Partner, Nikki Darden, Portfolio Director, and an operations contractor, and collaborate with teammates across the portfolio to ensure seamless coordination and execution of events and experiences. This role is great for you if you thrive in the details and see the bigger picture — bringing care, structure, and creativity to everything from project plans to welcome emails.

As the Operations Manager on the Whole Child Team, you’ll focus on the following work streams. The time spent on each may shift over time.

Event & Convening Management: ~60%

Lead and manage operations and logistics for various workshops, inspiration visits, and events, both virtually through Zoom and in-person. This ranges from leading operations for 2-hour, 15-person Zoom calls; to operations for 4-day in-person events with ~100 participants. Additionally, some in-person events may require you to rent and drive a vehicle to transport materials, support team members, or handle other logistical needs.
Lead conference coordination - holding, stewarding, and coordinating a group of teammates and external partnerships to attend events and/or conferences. This includes preparing travel plans, planning and leading spaces we want to craft during the conferences, and communicating with conference attendees.
Managing conference/event budgets and other team budgets as needed. With the support of the Finance team, support your project team and/or event to stay on budget. Operations Managers who support events and procurement also have and manage a Transcend credit card, including any actions needed to review and document expenses.

Team Operations & Communications: ~20%

Craft and manage operations-focused communications with internal staff, school partners, and our learning cohorts and communities. This includes crafting emails, Slack messages, participant guides, logistics memos, etc., with clear instructions and information for the team and/or school partners to ensure alignment on the overall experience and the small details.
Spearhead smooth internal operations such as scheduling internal team meetings and project events, preparing agendas, taking notes, and capturing (and managing follow-through on) the next steps.
Foster strong relationships with our partners and across our internal teams!
Creating and analyzing team survey data – writing and sending surveys (often in Google Forms), analyzing that data, and sharing back the summary and next steps with the team.

Special Projects: ~5%

Support team special projects which range sensitive to Portfolio/team needs. These activities may include: planning team stepbacks, designing school application processes, and executing social media and marketing initiatives.

To see this role in action and further details about what these buckets of work would look like, check out these sample projects.

Who You Are:

You love all things project management and event operations, and have incredible organizational superpowers. You approach managing operations and projects on a team, both internally and externally, with people at the core of experiences. You do so by taking the time to get to know the people you’re working closely with, forging strong relationships, and creating a sense of community and connection. Your passion for planning and event operations shines through as you meticulously craft and manage smooth logistics, and you’re highly skilled at coordinating a team to ensure smooth logistics and exceptional experiences. Taking initiative and managing your time effectively are second nature to you, and you take immense pride in your stellar organizational systems. You also thrive in, and enjoy, working behind the scenes in a fast-paced environment where things can change quickly and operate with resolute calmness!

And above all, you love that your everyday work is in service to a mission that matters. You believe deeply in the power of education to change lives and believe in reinventing schools so that young people can live a life of limitless opportunities. You are energized by contributing your love of all things operations to this cause!

To all this, you bring:

A commitment to Transcend’s mission of building and spreading extraordinary learning for all.
Outstanding project management and organizational skills that allow you to gather and organize multiple work streams and logistics efficiently.
Extensive experience with planning and executing in-person and virtual events for a variety of groups, from small <10 people to convenings that bring large groups of people together.
Familiarity with facilitating logistics for virtual events through Zoom.
A deep love for planning and executing a variety of events.
Curiosity and drive to develop clear, effective, and efficient operational processes.
A strong commitment to designing meaningful, thoughtful, and community-centered experiences—whether in the events you manage, the way you communicate, or how you approach your work—to ensure that participants, partners, and teammates feel genuinely valued and included.
A willingness to travel up to ~2-3x/month(most trips ~3 days. Four to six trips/year of longer duration, likely 4-5 days), to support in-person operations.
Flexibility, optimism, and a desire to learn and grow.
Eagerness to embrace and live into Transcend’s core values.

Perks and Benefits:

Transcend is committed to providing our colleagues with a competitive benefits package. Transcend offers medical, dental and vision coverage options, org-wide holidays, paid time off, paid parental leave, professional development opportunities, and fully remote work. We take pride in our collaborative environment, exceptional team, and shared commitment to principled, impactful work.

Join Us!

We are an experienced team focused on extraordinary learning for all. We welcome candidates who are passionate about ensuring that all students thrive.

Original Job Description

Operations Manager - Whole Child Portfolio

Start Date: Immediate

Role Type: Full-Time

Location: Remote

Who We Are:

The Opportunity:

Project managing and planning, executing, and providing expertise for in-person events, conferences, and experiences
Planning, executing, and providing expertise for virtual events, typically through Zoom

As the Operations Manager on the Whole Child Team, you’ll focus on the following work streams. The time spent on each may shift over time.

Event & Convening Management: ~60%

Lead and manage operations and logistics for various workshops, inspiration visits, and events, both virtually through Zoom and in-person. This ranges from leading operations for 2-hour, 15-person Zoom calls; to operations for 4-day in-person events with ~100 participants. Additionally, some in-person events may require you to rent and drive a vehicle to transport materials, support team members, or handle other logistical needs.
Lead conference coordination - holding, stewarding, and coordinating a group of teammates and external partnerships to attend events and/or conferences. This includes preparing travel plans, planning and leading spaces we want to craft during the conferences, and communicating with conference attendees.
Managing conference/event budgets and other team budgets as needed. With the support of the Finance team, support your project team and/or event to stay on budget. Operations Managers who support events and procurement also have and manage a Transcend credit card, including any actions needed to review and document expenses.

Team Operations & Communications: ~20%

Craft and manage operations-focused communications with internal staff, school partners, and our learning cohorts and communities. This includes crafting emails, Slack messages, participant guides, logistics memos, etc., with clear instructions and information for the team and/or school partners to ensure alignment on the overall experience and the small details.
Spearhead smooth internal operations such as scheduling internal team meetings and project events, preparing agendas, taking notes, and capturing (and managing follow-through on) the next steps.
Foster strong relationships with our partners and across our internal teams!
Creating and analyzing team survey data – writing and sending surveys (often in Google Forms), analyzing that data, and sharing back the summary and next steps with the team.

Special Projects: ~5%

Support team special projects which range sensitive to Portfolio/team needs. These activities may include: planning team stepbacks, designing school application processes, and executing social media and marketing initiatives.

To see this role in action and further details about what these buckets of work would look like, check out these sample projects.

Who You Are:

To all this, you bring:

A commitment to Transcend’s mission of building and spreading extraordinary learning for all.
Outstanding project management and organizational skills that allow you to gather and organize multiple work streams and logistics efficiently.
Extensive experience with planning and executing in-person and virtual events for a variety of groups, from small <10 people to convenings that bring large groups of people together.
Familiarity with facilitating logistics for virtual events through Zoom.
A deep love for planning and executing a variety of events.
Curiosity and drive to develop clear, effective, and efficient operational processes.
A strong commitment to designing meaningful, thoughtful, and community-centered experiences—whether in the events you manage, the way you communicate, or how you approach your work—to ensure that participants, partners, and teammates feel genuinely valued and included.
A willingness to travel up to ~2-3x/month(most trips ~3 days. Four to six trips/year of longer duration, likely 4-5 days), to support in-person operations.
Flexibility, optimism, and a desire to learn and grow.
Eagerness to embrace and live into Transcend’s core values.

Perks and Benefits:

Join Us!

We are an experienced team focused on extraordinary learning for all. We welcome candidates who are passionate about ensuring that all students thrive.

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Operations Manager - Whole Child Portfolio

Edtech.com's Summary

Operations Manager - Whole Child Portfolio Full Description

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