Operations Program Managers

Edtech.com's Summary

University of Utah is hiring an Operations Program Manager. This role involves planning, organizing, directing, and controlling all aspects of the Pediatric Surgery Development department's customer service, human resource, and financial management operations to ensure quality and continuity of service and care.

Highlights

Plans and implements policies related to customer service, human resources, and budget goals aligning with University policies.
Markets programs and services to internal and external customers and participates in university-wide committees.
Ensures customer satisfaction by addressing complaints and suggestions with appropriate follow-up.
Develops and maintains departmental continuous quality improvement strategies.
Oversees strategic management of call and clinical schedules for 14 providers across three locations for operational efficiency and patient access.
Leads monthly financial reviews to analyze revenue, expenditures, and fund allocations, identifying and correcting discrepancies.
Manages a multidisciplinary team including clinical, administrative, and research staff, fostering collaboration and performance.
Required qualifications: bachelor’s degree plus 6 years or master’s plus 4 years of related experience; equivalency in education and experience accepted.
Preferred qualifications include at least 4 years in a supervisor/manager role, accounting experience, and healthcare setting experience.
Compensation ranges from $52,993 to $121,573 annually for this full-time, administrative position in the Pediatric Surgery Development department.

Operations Program Managers Full Description

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Announcement

Details

Open Date	01/20/2026
Requisition Number	PRN44055B
Job Title	Operations Program Managers
Working Title	Operations Program Managers
Career Progression Track	P00
Track Level	P3 - Career
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	weekdays
VP Area	U of U Health - Academics
Department	00913 - Pediatric Surgery Development
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$52,993 to $121,573
Close Date	04/22/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	The Division of Pediatric Surgery is currently looking for a wonderful new Operations Program Manager. Under minimal supervision, this position is responsible for planning, organizing, directing and controlling all aspects of the assigned department’s internal and external customer service, human resource and financial management operations. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.
Responsibilities	\| 1. Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah’s policies. 2. Markets and promotes new and existing programs and services to internal and external customers. 3. Participates in University-wide committees to establish customer service standards and administrative plans and policies. 4. Facilitates cooperative and collaborative community and institutional relationships. 5. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through. 6. Develops departmental strategies consistent with the assigned departments continuous quality improvement program. 7. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. 8. Oversee strategic coordination and management of the division’s call and clinical schedules for 14 providers across three locations, ensuring optimal coverage, operational efficiency, and high‑quality patient access. 9. Lead monthly financial reviews by analyzing division management reports to ensure accuracy of revenue, expenditures, and fund allocations; proactively identify discrepancies and implement corrective actions. 10. Manage, develop, and support a diverse, multidisciplinary team—including clinical, administrative, and research staff—by fostering collaboration, enhancing performance, and promoting a positive, inclusive work This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Operations Program Manager, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences	Four or more years in a supervisor/manager roll. Accounting experience. Experience in a healthcare setting.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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Original Job Description

Toggle navigation

Operations Program Managers Bookmark this Posting Print Preview | Apply for this Job

Announcement

Details

Open Date	01/20/2026
Requisition Number	PRN44055B
Job Title	Operations Program Managers
Working Title	Operations Program Managers
Career Progression Track	P00
Track Level	P3 - Career
FLSA Code	Administrative
Patient Sensitive Job Code?	No
Standard Hours per Week	40
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	weekdays
VP Area	U of U Health - Academics
Department	00913 - Pediatric Surgery Development
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$52,993 to $121,573
Close Date	04/22/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary	The Division of Pediatric Surgery is currently looking for a wonderful new Operations Program Manager. Under minimal supervision, this position is responsible for planning, organizing, directing and controlling all aspects of the assigned department’s internal and external customer service, human resource and financial management operations. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.
Responsibilities	\| 1. Forecasts, develops and implements policies and procedures in the areas of customer service, human resources and budgetary goals and objectives that are consistent with University of Utah’s policies. 2. Markets and promotes new and existing programs and services to internal and external customers. 3. Participates in University-wide committees to establish customer service standards and administrative plans and policies. 4. Facilitates cooperative and collaborative community and institutional relationships. 5. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through. 6. Develops departmental strategies consistent with the assigned departments continuous quality improvement program. 7. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. 8. Oversee strategic coordination and management of the division’s call and clinical schedules for 14 providers across three locations, ensuring optimal coverage, operational efficiency, and high‑quality patient access. 9. Lead monthly financial reviews by analyzing division management reports to ensure accuracy of revenue, expenditures, and fund allocations; proactively identify discrepancies and implement corrective actions. 10. Manage, develop, and support a diverse, multidisciplinary team—including clinical, administrative, and research staff—by fostering collaboration, enhancing performance, and promoting a positive, inclusive work This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications	EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Operations Program Manager, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences	Four or more years in a supervisor/manager roll. Accounting experience. Experience in a healthcare setting.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
* How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more

Applicant Documents

Required Documents

Resume

Optional Documents

Cover Letter

University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu

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