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University of Utah

Operations Program Managers

🇺🇸 Salt Lake City, Utah 🕑 Full-Time 💰 $53K - $122K 💻 Project Management 🗓️ October 23rd, 2026

Edtech.com's Summary

University of Utah is hiring an Operations Program Manager III. The role involves overseeing division and department operations, including administrative, financial, personnel, and organizational functions, while providing strategic leadership to plan, develop, and implement new programs that align with the division's mission and goals. The manager evaluates current systems, recommends improvements, and acts as a liaison between the department, customers, and staff to maintain service quality.

Highlights
  • Manage division/department operations related to administration, finances, personnel, and organization.
  • Develop and implement policies and procedures for customer service, staff management, and budget goals.
  • Market and promote programs and services to internal and external customers.
  • Participate in university-wide committees setting service standards and administrative policies.
  • Monitor service effectiveness and ensure customer satisfaction through complaint analysis and follow-up.
  • Lead continuous quality improvement initiatives within the department.
  • Oversee staff recruitment, training, performance evaluations, and professional development.
  • Required education: Bachelor's degree plus 6 years related experience or Master's degree plus 4 years related experience.
  • Pay range: $52,993 to $121,573 annually.
  • Department served: HCI KIM KAPHINGST Research Program under the President's Vice President Area.

Operations Program Managers Full Description

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Announcement
Details
Open Date 10/21/2026
Requisition Number PRN46556B
Job Title Operations Program Managers
Working Title Operations Program Manager III
Career Progression Track P00
Track Level P3 - Career
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
VP Area President
Department 01627- HCI KIM KAPHINGST RESRCH PROG
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 52993 - 121573
Close Date 11/30/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
Under minimal supervision, responsible for division/department operations, pertaining to administrative, financial, personnel, and organizational functions. Provides strategic support and leadership in planning, developing, and implementing new programs to advance the mission and goals of the division/department. Assist in evaluating current and proposed systems and procedures. Recommends changes when necessary and assist in implementation of new processes. Acts as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Essential Functions
  1. Forecasts, develops and implements policies and procedures in the areas of customer service, staff management and budgetary goals and objectives that are consistent with University of Utah’s policies. Analyzes process outcomes and workflow to ensure and identify efficiencies in productivity and savings.
  2. Markets and promotes new and existing programs and services to internal and external customers.
  3. Participates in University-wide committees to establish customer service standards and administrative plans and policies.
  4. Monitors the appropriateness and effectiveness of service within the division in order to deliver outstanding service to both internally and externally to the division.
  5. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
  6. Develops departmental strategies consistent with the assigned departments continuous quality improvement program.
  7. Ensures competency of staff through the development and/or presentation of educational programs and through on going staff performance evaluations. Oversees recruitment, training, orientation, and professional development of division staff in support of accomplishing division goals and mission.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:
Operations Program Manager, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.


This position may require the successful completion of a criminal background check and/or drug screen.


The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.


Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.


To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.




Online reports may be submitted at https://oeo.utah.edu


https://publicsafety.utah.edu/safetyreport/
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.


As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * What is your highest level of completed education?
    • None
    • High School Diploma or Equivalent
    • Associate Degree
    • Bachelor's Degree
    • Master's Degree
    • Doctorate Degree
  2. * How many years of related work experience do you have?
    • Less than 2 years
    • 2 years or more, but less than 4 years
    • 4 years or more, but less than 6 years
    • 6 years or more, but less than 8 years
    • 8 years or more, but less than 10 years
    • 10 years or more, but less than 12 years
    • 12 years or more, but less than 14 years
    • 14 years or more
  3. Do you have any current relatives working in HCI?

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume

Optional Documents

  1. Cover Letter
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: [email protected]

 

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