University of Utah
Operations Project / Program Management
🇺🇸 Salt Lake City, UT
🕑 Full-Time
💰 $62K - $68K
💻 Project Management
🗓️ December 10th, 2025
Edtech.com's Summary
University of Utah is hiring an Operations Project / Program Management specialist, titled Student Services Supervisor/Manager. This role involves planning, organizing, and directing student service functions in the Student Union, including overseeing customer service, staffing, and financial operations for multiple student-focused areas such as Union Recreation and Scholarships, while working closely with the Associate Director to enhance co-curricular opportunities and operational procedures.
Highlights
- Supervise Student Area Leaders of Union Recreation Desk, Services Desk, and Building Managers.
- Oversee student service areas including Union Fellowships and scholarship application processes.
- Implement training programs and co-curricular activities for student services.
- Manage customer satisfaction by addressing complaints and suggestions.
- Develop and enforce policies related to customer service, staff management, and training.
- Conduct staff performance evaluations and educational programs for competency development.
- Require a bachelor’s degree plus 2 to 6 years of related experience or a master’s plus 0 to 4 years, depending on level (Supervisor, Senior Supervisor, Manager).
- Offer full-time, day shift, Monday to Friday schedule with pay ranging from $62,000 to $68,000.
- Position falls under the University Union department within the Student Affairs division.
- Encourages applicants with commitment to diversity and inclusion; role may require background checks and drug screening.
Operations Project / Program Management Full Description
Operations Project / Program Management
Announcement
Details
Open Date | 12/08/2025
Requisition Number | PRN43769B
Job Title | Operations Project / Program Management
Working Title | Student Services Supervisor/Manager
Career Progression Track | M00
Track Level | M3 - Manager, M2 - Senior Supervisor, M1 - Supervisor
FLSA Code | Administrative
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | Monday – Friday 9:00 am – 5:00 pm
VP Area | President
Department | 00318 - University Union (Day Staff)
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | $62,000 - $68,000
Close Date | 03/08/2026
Priority Review Date (Note - Posting may close at any time) |
Job Summary | The Student Union’s Student Services Manager works on a dynamic team of community builders and Student Union professionals overseeing a variety of student focused services for our department. They work closely with the Union’s Associate Director to develop and implement ongoing co-curricular opportunities and operational procedures for those services.
Under minimal supervision, this position is responsible for planning, organizing, directing and/or controlling all aspects pertaining to student service functions of the Union’s internal and external customer service, staffing, and financial management operations pertaining to areas including (but not limited to) Union Recreation, Union Services Desk, Union Building Managers, Union Fellowships, & Union Scholarships.
The Student Union is a department within the division of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
We expect all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities | Supervises the Student Area Leaders of the Union Recreation Desk, Services Desk, & Building Managers. Oversees the student service areas of the Union Recreation Desk, Services Desk, & Building Managers. Oversees the Union Fellowship Program. Oversees student scholarship applications and the scholarship application review process. Implement trainings and co-curricular activities for student services. Facilitates cooperative and collaborative community and institutional relationships. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through. Forecasts, develops, and implements policies and procedures in the areas of customer service, staff management and co-curricular training goals and objectives that are consistent with University of Utah’s policies. Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.
Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment
Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Supervisor, Student Services Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.This is a Supervisor-Level position in the Management track.Job Code: M23311Grade: M17
Senior Supervisor, Student Services Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.This is a Senior Supervisor-Level position in the Management track.Job Code: M23312Grade: M18
Manager, Student ServicesRequires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.This is a Manager-Level position in the Management track.Job Code: M23313Grade: M20
Minimum Qualifications | EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Supervisor, Operations Project / Program Management: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
Senior Supervisor, Operations Project / Program Management: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Manager, Operations Project / Program Management: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences | Master’s degree in a related area may be preferred.
Type | Benefited Staff
Special Instructions Summary
Additional Information | The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Requisition Number | PRN43769B
Job Title | Operations Project / Program Management
Working Title | Student Services Supervisor/Manager
Career Progression Track | M00
Track Level | M3 - Manager, M2 - Senior Supervisor, M1 - Supervisor
FLSA Code | Administrative
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary | Monday – Friday 9:00 am – 5:00 pm
VP Area | President
Department | 00318 - University Union (Day Staff)
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | $62,000 - $68,000
Close Date | 03/08/2026
Priority Review Date (Note - Posting may close at any time) |
Job Summary | The Student Union’s Student Services Manager works on a dynamic team of community builders and Student Union professionals overseeing a variety of student focused services for our department. They work closely with the Union’s Associate Director to develop and implement ongoing co-curricular opportunities and operational procedures for those services.
Under minimal supervision, this position is responsible for planning, organizing, directing and/or controlling all aspects pertaining to student service functions of the Union’s internal and external customer service, staffing, and financial management operations pertaining to areas including (but not limited to) Union Recreation, Union Services Desk, Union Building Managers, Union Fellowships, & Union Scholarships.
The Student Union is a department within the division of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.
We expect all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities | Supervises the Student Area Leaders of the Union Recreation Desk, Services Desk, & Building Managers. Oversees the student service areas of the Union Recreation Desk, Services Desk, & Building Managers. Oversees the Union Fellowship Program. Oversees student scholarship applications and the scholarship application review process. Implement trainings and co-curricular activities for student services. Facilitates cooperative and collaborative community and institutional relationships. Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through. Forecasts, develops, and implements policies and procedures in the areas of customer service, staff management and co-curricular training goals and objectives that are consistent with University of Utah’s policies. Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.
Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment
Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Supervisor, Student Services Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.This is a Supervisor-Level position in the Management track.Job Code: M23311Grade: M17
Senior Supervisor, Student Services Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.This is a Senior Supervisor-Level position in the Management track.Job Code: M23312Grade: M18
Manager, Student ServicesRequires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.This is a Manager-Level position in the Management track.Job Code: M23313Grade: M20
Minimum Qualifications | EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Supervisor, Operations Project / Program Management: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.
Senior Supervisor, Operations Project / Program Management: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience.
Manager, Operations Project / Program Management: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.
Preferences | Master’s degree in a related area may be preferred.
Type | Benefited Staff
Special Instructions Summary
Additional Information | The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu
For more information: https://www.utah.edu/nondiscrimination/
To inquire about this posting, email: employment@utah.edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter
- List of References
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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