Edtech.com's Summary

Wayside Publishing is hiring an Operations Representative. The role involves serving as the first line of support for teachers, schools, and districts using the company's products and assisting warehouse operations. Responsibilities include handling customer inquiries via various channels, managing support cases in Salesforce, processing orders, and assisting with packing, shipping, and inventory tasks.

Highlights

Main responsibilities include customer support, order processing, and warehouse assistance.
Requires experience with CRM systems like Salesforce.
Compensation is $21.50 per hour.
Must have a high school diploma or GED; some college preferred.
1+ years of customer service experience is required.
Offers competitive health insurance benefits and retirement savings plan.
Essential skills include excellent communication, multitasking, and conflict management.
Ability to work between 8:30 AM – 8:30 PM Eastern Time.
Contractor role ends on 9/30/2025.

Operations Representative - Contractor Full Description

Operations Representative - Contractor - On Site in Lewiston, ME
Lewiston, ME • Business Operations

Job Type

Contract

Description

As an Operations Representative (Contractor), you'll serve as the first line of support for teachers, schools, and districts using Wayside Publishing’s products, while also supporting our warehouse operations in Lewiston, Maine. You’ll respond to customer calls, chats, and emails, resolve support cases in Salesforce, and assist with order processing, including handling Purchase Orders and post-order issues. In addition, you will help the warehouse team with packing, shipping, and inventory tasks as needed. This role requires excellent communication skills, comfort working across multiple systems, and a customer-first mindset, as well as the ability to work on-site.

This position is 40 hours per week, and the contractor role will end on 9/30/2025.

Who We Are

Wayside Publishing is a progressive developer of world language programs, resources, and materials for middle and high schools across the United States. We partner with educators to craft transformative texts and digital tools that engage students and foster successful communication and understanding across cultures.

Primary Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat, delivering accurate and timely solutions.
Manage support cases in Salesforce, documenting all communication, resolutions, and follow-ups.
Process orders and Purchase Orders, troubleshoot order issues, and handle post-order concerns, including returns, refunds, and replacements.
Provide product and order information with empathy and professionalism.
Coordinate with internal teams (e.g., Sales, Warehouse, Digital Support) to resolve complex issues.
Stay informed about current products, pricing, and policy updates to provide accurate information to customers.
Flag and share customer feedback that could improve our products, processes, or communications.
Meet or exceed quality and responsiveness metrics.
Pick, pack, and ship orders accurately and efficiently.
Aid in inventory management practices and receive shipments to the warehouse.
Maintain excellent working knowledge of company policies and procedures.
Demonstrate conflict management skills while maintaining professional composure.
Perform other customer service and warehouse-related duties as needed.

Requirements

High School diploma or GED required; some college preferred.
1+ years of Customer Service or related experience
Experience working in a CRM like Salesforce preferred.
Ability to lift a 40-pound package.
Excellent oral and written communication skills.
Comfortable with technology and multitasking across platforms.
Strong written and verbal communication skills.
Reliable, detail-oriented, and calm under pressure.
Available to work between the hours of 8:30 AM – 8:30 PM Eastern Time.

What We Offer

Competitive compensation: base salary, uncapped potential.
Health insurance with options for dental, vision, life insurance, and more.
Retirement savings plan with employer contribution.
Employer-paid STD and LTD policies.
Paid holidays.
Work/life balance as a company value.

We believe that traditional hiring policies can hurt the most marginalized people in society, including people of color, people from working-class backgrounds, women, and LGBTQ people. Because we believe that these communities must be centered in the work we do, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Wayside Publishing is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

When submitting your application, please include a concise cover letter that speaks to your experience and why this role is the next best step in your career.

NO PHONE CALLS OR RECRUITERS PLEASE.

Salary Description

$21.50 per hour

Original Job Description

Operations Representative - Contractor - On Site in Lewiston, ME
Lewiston, ME • Business Operations

Job Type

Contract

Description

This position is 40 hours per week, and the contractor role will end on 9/30/2025.

Who We Are

Primary Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat, delivering accurate and timely solutions.
Manage support cases in Salesforce, documenting all communication, resolutions, and follow-ups.
Process orders and Purchase Orders, troubleshoot order issues, and handle post-order concerns, including returns, refunds, and replacements.
Provide product and order information with empathy and professionalism.
Coordinate with internal teams (e.g., Sales, Warehouse, Digital Support) to resolve complex issues.
Stay informed about current products, pricing, and policy updates to provide accurate information to customers.
Flag and share customer feedback that could improve our products, processes, or communications.
Meet or exceed quality and responsiveness metrics.
Pick, pack, and ship orders accurately and efficiently.
Aid in inventory management practices and receive shipments to the warehouse.
Maintain excellent working knowledge of company policies and procedures.
Demonstrate conflict management skills while maintaining professional composure.
Perform other customer service and warehouse-related duties as needed.

Requirements

High School diploma or GED required; some college preferred.
1+ years of Customer Service or related experience
Experience working in a CRM like Salesforce preferred.
Ability to lift a 40-pound package.
Excellent oral and written communication skills.
Comfortable with technology and multitasking across platforms.
Strong written and verbal communication skills.
Reliable, detail-oriented, and calm under pressure.
Available to work between the hours of 8:30 AM – 8:30 PM Eastern Time.

What We Offer

Competitive compensation: base salary, uncapped potential.
Health insurance with options for dental, vision, life insurance, and more.
Retirement savings plan with employer contribution.
Employer-paid STD and LTD policies.
Paid holidays.
Work/life balance as a company value.

When submitting your application, please include a concise cover letter that speaks to your experience and why this role is the next best step in your career.

NO PHONE CALLS OR RECRUITERS PLEASE.

Salary Description

$21.50 per hour

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Edtech.com's Summary

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