Relias
Operations Specialist
🇺🇸 Hybrid - Morrisville, NC
🕑 Full-Time
💰 TBD
💻 Customer Support
🗓️ July 31st, 2025
Edtech.com's Summary
- Manage enterprise digital adoption tools like Pendo, SFDC, and Relias Connect to create automated workflows and AI-driven solutions.
- Analyze reports and collaborate with internal teams to identify client experience pain points and opportunities for automation.
- Assist management in researching and implementing new operational tools to improve processes.
- Requires 1-3 years of experience in customer service, client success, operations, or client communication roles.
- Bachelor’s degree in Business, Communication, or Hospitality is required.
- Preferred experience includes SaaS platforms, Salesforce (SFDC), Gainsight, and managing multiple projects.
- Strong skills in project management, time management, communication, and report analysis within digital tools.
- Relias offers a flexible hybrid work environment with occasional on-site requirements in Morrisville, NC.
- Company provides comprehensive benefits including health, wellness, 401k match, flexible PTO, and parental leave.
- Relias is an Equal Opportunity Employer and maintains a drug-free workplace.
Operations Specialist Full Description
Operations Specialist
Are you looking for a high energy, strategic, and fast-paced position as a Operations Specialist? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
- Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
- Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
- Active Employee Resource Groups open to all employees!
- Comprehensive onboarding program – a great introduction to our company, customers and culture!
- Growth and career advancement opportunities!
- 20%+ annual employee promotion and transfer rate
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees
- Help manage enterprise digital adoption tools ( e.g. Pendo, SFDC, Relias Connect, etc.) to build, manage, and edit automated workflows and AI.
- Collaborate with internal teams to identify pain points in the client experience and run and analyze reports to determine where automation or digital intervention is needed, and the impact existing automation has had on metrics.
- Collaborate with management on research and identification of potential new tools, efficacy of current tools, and involvement in kickoff/implementation of new tools.
- Other duties as assigned.
- Strong attention to detail
- Time management skills
- Project management skills
- Ability to collaborate with various teams to collect and review needed information
- Basic knowledge of platforms to understand layout and flow
- Strong written and verbal communication
- Ability to run and analyze reports within respective digital tools
- 1-3 years of experience in a Customer Service or Client Success role or Operations or Client Communication environment
EDUCATION REQUIRED (MINIMUM REQUIRED)
- Bachelor’s Degree in Business, Communication, or Hospitality
EXPERIENCE/EDUCATION PREFERRED
- Previous SaaS experience
- Previous experience with SFDC
- Previous experience with Gainsight or other digital adoption tools
- Experience managing multiple projects simultaneously
Similar Jobs
Student Accounts Advisor
California Baptist University
🇺🇸 Riverside, CA
Client Operations Specialist - Eastern
Crucial Learning
🇺🇸 Remote - US
Managed Services Consultant
Relias
🇺🇸 Hybrid - Morrisville, NC
Senior Technical Support I
Anthology
🇺🇸 Remote - US
Customer Service Coordinator
University of South Carolina
🇺🇸 Aiken, SC
