University of South Carolina
Customer Service Coordinator
🇺🇸 Aiken, SC
🕑 Full-Time
💰 $41K
💻 Customer Support
🗓️ July 29th, 2025
Edtech.com's Summary
University of South Carolina is hiring a Customer Service Coordinator. The role involves managing daily customer service operations for the Admissions Office, serving as the first contact for prospective students and their families, counseling applicants through the enrollment process, and supervising student workers including hiring and training. The coordinator also supports recruitment events and collaborates with the team to ensure smooth admissions services.
Highlights
- Manage customer service experiences for prospective students, parents, school counselors, and university constituents.
- Serve as primary contact for visitors and respond to admissions inquiries via email and phone.
- Counsel applicants on admission requirements, review applications during peak times, and represent USC Aiken professionally.
- Recruit, train, schedule, and manage student staff for the Admissions Office.
- Support campus tours, admission events, and coordinate with the Campus Visit Coordinator.
- Require proficiency in communication and interpersonal skills with the ability to address large groups confidently.
- Bachelor’s degree in a related field with at least 1 year of related experience or equivalent certification/training.
- Must hold a valid driver's license.
- Preferred experience includes supervising students, volunteer management, and two years in higher education.
- Starting salary set at $41,258 annually, with salary commensurate with qualifications.
Customer Service Coordinator Full Description
Customer Service Coordinator
Please see Special Instructions for more details.
In addition to completing the online application, please also upload your resume and a separate cover letter.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by August 27, 2025.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by August 27, 2025.
Posting Details
Posting Summary
Logo |
Posting Number | STA00616PO25
Job Family | Enrollment Management
Job Function | Student Services
USC Market Title | Student Services Program Coordinator
Link to USC Market Title | https://uscjobs.sc.edu/titles/132675
Job Level | P1 - Professional
Business Title (Internal Title) | Customer Service Coordinator
Campus | Aiken
Work County | Aiken
College/Division | USC Aiken College/Division Level
Department | AIK Admissions
State Pay Band | 5
Approved Starting Salary | $41,258
Advertised Salary Range | Salary commensurate with qualifications
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule |
Basis | 12 months
Job Search Category | Other Professional
Posting Number | STA00616PO25
Job Family | Enrollment Management
Job Function | Student Services
USC Market Title | Student Services Program Coordinator
Link to USC Market Title | https://uscjobs.sc.edu/titles/132675
Job Level | P1 - Professional
Business Title (Internal Title) | Customer Service Coordinator
Campus | Aiken
Work County | Aiken
College/Division | USC Aiken College/Division Level
Department | AIK Admissions
State Pay Band | 5
Approved Starting Salary | $41,258
Advertised Salary Range | Salary commensurate with qualifications
Location of Vacancy |
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule |
Basis | 12 months
Job Search Category | Other Professional
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | Customer Service Coordinator (Student Services Program Coordinator II), Minimum Salary: $41,258 per year, USCA Admissions
Under general supervision, the Customer Service Coordinator is responsible for daily management of the service the Admissions Office provides prospective students and their families. This individual plays a critical role in the Office of Undergraduate Admissions by serving as the first point of contact for all prospective students and applicants counseling them through the application and enrollment process. This individual will also supervise Admissions Office student workers, which includes hiring, training, scheduling staff, and assessment. Serving in a counseling role, this individual will meet with prospective students and families to provide guidance and positively impact the enrollment process. This individual will be required to work effectively as a member of a team and coordinates recruitment, training, and supervision of student staff. Minimum Requirements: Bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Preferred: Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education. Application deadline: August 27, 2025. Women and minorities are encouraged to apply. USC Aiken is an AA/EOE.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials | Must have a valid driver’s license
Preferred Qualifications | Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education.
Knowledge/Skills/Abilities | Knowledge of college admissions, enrollment, management, student recruitment, campus visit programming and volunteers. Must be able to plan, implement and coordinate broad array of activities. Attention to detail and ability to multi-task required. Must be able to speak with confidence in front of large groups. Must have a proven record in relating well to a wide audience of people through a professional yet engaging personality. Must have a proven record of demonstrating professional work behaviors and ethics. Some night and weekend work is required.
Under general supervision, the Customer Service Coordinator is responsible for daily management of the service the Admissions Office provides prospective students and their families. This individual plays a critical role in the Office of Undergraduate Admissions by serving as the first point of contact for all prospective students and applicants counseling them through the application and enrollment process. This individual will also supervise Admissions Office student workers, which includes hiring, training, scheduling staff, and assessment. Serving in a counseling role, this individual will meet with prospective students and families to provide guidance and positively impact the enrollment process. This individual will be required to work effectively as a member of a team and coordinates recruitment, training, and supervision of student staff. Minimum Requirements: Bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Preferred: Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education. Application deadline: August 27, 2025. Women and minorities are encouraged to apply. USC Aiken is an AA/EOE.
Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials | Must have a valid driver’s license
Preferred Qualifications | Experience supervising students in a large team environment is a plus. Work in volunteer management. Prefer two years of experience in higher education.
Knowledge/Skills/Abilities | Knowledge of college admissions, enrollment, management, student recruitment, campus visit programming and volunteers. Must be able to plan, implement and coordinate broad array of activities. Attention to detail and ability to multi-task required. Must be able to speak with confidence in front of large groups. Must have a proven record in relating well to a wide audience of people through a professional yet engaging personality. Must have a proven record of demonstrating professional work behaviors and ethics. Some night and weekend work is required.
Job Duties
Job Duty | Manages customer service experiences for prospective students, parents, school counselors, and other influential constituents in the university enrollment process. This includes serving as the primary point of contact for all visitors to the Admissions Office and responding to general admissions inquiries via email and phone.
Essential Function | Yes
Percentage of Time | 30
Job Duty | Represents USC Aiken to prospective students, families, and school officials. Counsels applicants on admission requirements and decisions. Reviews applications for freshman admission at peak times. Serve as a professional ambassador for USC Aiken including maintaining daily appointments, phone/e-mail/web contacts, and corresponding with the various constituencies of the office.
Essential Function | Yes
Percentage of Time | 25
Job Duty | Recruits, trains, schedules, and manages student staff to serve the needs of the Admissions Office.
Essential Function | Yes
Percentage of Time | 20
Job Duty | Supports campus tours and admission events, including welcome and check-in, and coordinating with the Campus Visit Coordinator to ensure seamless execution of campus visits and special events.
Essential Function | Yes
Percentage of Time | 15
Job Duty | Ongoing, other duties as assigned to support team’s effort to fulfill mission.
Essential Function | Yes
Percentage of Time | 10
Essential Function | Yes
Percentage of Time | 30
Job Duty | Represents USC Aiken to prospective students, families, and school officials. Counsels applicants on admission requirements and decisions. Reviews applications for freshman admission at peak times. Serve as a professional ambassador for USC Aiken including maintaining daily appointments, phone/e-mail/web contacts, and corresponding with the various constituencies of the office.
Essential Function | Yes
Percentage of Time | 25
Job Duty | Recruits, trains, schedules, and manages student staff to serve the needs of the Admissions Office.
Essential Function | Yes
Percentage of Time | 20
Job Duty | Supports campus tours and admission events, including welcome and check-in, and coordinating with the Campus Visit Coordinator to ensure seamless execution of campus visits and special events.
Essential Function | Yes
Percentage of Time | 15
Job Duty | Ongoing, other duties as assigned to support team’s effort to fulfill mission.
Essential Function | Yes
Percentage of Time | 10
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1
Desired Start Date |
Job Open Date | 07/28/2025
Job Close Date | 08/27/2025
Open Until Filled | No
Special Instructions to Applicant | In addition to completing the online application, please also upload your resume and a separate cover letter.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by August 27, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/192046
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date |
Job Open Date | 07/28/2025
Job Close Date | 08/27/2025
Open Until Filled | No
Special Instructions to Applicant | In addition to completing the online application, please also upload your resume and a separate cover letter.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by August 27, 2025.
Quicklink for Posting | https://uscjobs.sc.edu/postings/192046
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least a bachelor's degree in a job related field and 1 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Cover Letter
- Resume
Optional Documents
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