Washtenaw Community College
Operations Specialist- Workforce Development
🇺🇸 Ann Arbor, MI
🕑 Full-Time
💰 $22 per Hour
💻 Operations
🗓️ November 25th, 2025
FERPA
Smartsheet
Edtech.com's Summary
Washtenaw Community College is hiring an Operations Specialist- Workforce Development. The role requires maintaining accurate financial and administrative records, processing contracts and payroll, supporting registration activities, and serving as a first point of contact to provide excellent customer service to students, staff, and community members.
Highlights
- Manage class registrations, drops/adds, cancellations, grades, and attendance using ERP software.
- Track revenues, expenditures, contracts, payroll, and generate financial reports.
- Create and maintain staff, student, and trainer profiles and bios.
- Provide administrative support for grant-funded and specialized programs including Michigan Motorcycle Safety Program and SCECH.
- Offer customer service support through multiple communication channels following FERPA regulations.
- Proficient in Microsoft 360, Teams, SharePoint, Smartsheet, CRM management, and data reporting.
- Requires high school diploma or GED plus 30 credit hours in related coursework and 4 years relevant experience or equivalent.
- Preferred qualification: Associate Degree.
- Keyboarding speed of 55 WPM and strong skills in bookkeeping, budget reconciliation, and math.
- Hourly rate: $21.89.
Operations Specialist- Workforce Development Full Description
Operations Specialist- Workforce Development
Please see Special Instructions for more details.
Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Posting Details
Posting Details (Default Section)
Posting Number: | 0603779
Position Title: | Operations Specialist- Workforce Development
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Workforce, Economic, & Community Development
Position Description: | Position Summary:
The Operations Specialist is responsible for maintaining accurate financial and administrative records for Workforce and Community Development, including tracking revenues and expenditures, processing contracts and payroll, and generating reports using computer software. The role also supports registration, establishment of student and trainer profiles, and serves as the first point of contact for the department in the delivery of exceptional customer service to students, staff, and community members.
Essential Duties include:
Administrative Support (50%)
Administrative
• Process class registrations, drops/adds, class cancellations, grades and attendance.
• Resolve issues related to student enrollment and registration processing.
• Create staff profiles, student profiles (where necessary) and trainer bios, using ERP software.
• Digitally file, manage, retrieve and compile departmental documents, records and reports for strategic and operational planning using ERP system and other software used by the department.
• Order, prepare and deliver class supplies and materials, including but not limited to instructor packets, course handouts, books, etc. and arrange for the delivery of equipment needed for classroom (instructor) for both on campus and off-campus locations.
• Responsible for ordering and tracking office supplies and materials.
• Maintain working knowledge of procedures and provide administrative support for all grant funded and specialized programs, such as the Michigan Motorcycle Safety Program, the Michigan Department of Education State Continuing Education and Clock Hours (SCECH), Huron Area Valley Coding Organization (HUVACO), and digital badging; and, ensuring access to registration and program data is accurate and reported in a timely manner.
Financial
• Track and maintain accurate financial records of all revenues/expenditures and generate reports using department software and college ERP system
• Prepare and process contracts, SOWs, requisitions, PO’s, requests for invoices, invoices, pay forms, expense reports, financial statements and other documents to track and monitor related revenues/expenditures
• Complete expense/budget transfers and other activities related to departmental budgets as needed
• Track and facilitate the processing of employment and payroll information for newly hired trainers using department software
• Process contracts for services and/or instruction as applicable
• Generate reports for budget, revenue margins, marketing efforts and other reports as requested
Customer Service (50%)
• Act as a professional first point of contact for Workforce & Community Development by greeting visitors, answering phones, email, chat, virtual and in-person inquiries
• Provide a high level of courteous customer service to students, staff, and community members regarding noncredit information, registration and other department initiatives.
• Provide technical assistance, verbal and/or written, to assist participants with access to course information, including but not limited to registration, attendance verification and other inquiries. Ensure all communication with participants is handled in a confidential manner and in accordance with FERPA regulations.
• Troubleshoot customer service issues and complaints for resolution
• Update and maintain customer feedback log
• Regular attendance on campus is required for this position
• Perform other duties as assigned.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
• High school diploma or GED and 30 credit hours in related coursework and 4 years relevant experience OR the equivalent combination of education and work experience.
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Excellent Problem-solving skills
• Ability to pull data and provide reports for data analytic evaluation
• Demonstrated proficiency in the use of Microsoft 360, including Microsoft Outlook
• Demonstrated proficiency in Teams, SharePoint, Smartsheet, database managemenUCRM management
• Competency in intermediate math, proofreading, grammar and spelling
• Accurate keyboarding at 55 WPM
• Ability to work with minimal supervision, organize workload, manage multiple tasks and maintain confidentiality at all times
• Possess good judgment, organized, resourcefulness, proactive initiative to solve problems, attention to detail and the ability to respond to input from a variety of sources, including College Leadership and Staff Team Members and external partners.
• Demonstrated ability in bookkeeping, revenue/expense tracking and budget reconciliation
• Demonstrated ability to create and track requisitions, purchase orders, and invoices
• Demonstrated math and critical thinking ability
Preferred Qualifications: | Preferred qualifications:
• Associate Degree
Posting Date: | 11/12/2025
Closing Date: | 12/12/2025
Open Until Filled | No
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Salary/Hourly Rate: | $21.89
Salary Comments: |
Position Title: | Operations Specialist- Workforce Development
Position is: | Regular full-time
Position Type: | Staff Position (Full Time/Part Time)
Department/Ofc.: | Workforce, Economic, & Community Development
Position Description: | Position Summary:
The Operations Specialist is responsible for maintaining accurate financial and administrative records for Workforce and Community Development, including tracking revenues and expenditures, processing contracts and payroll, and generating reports using computer software. The role also supports registration, establishment of student and trainer profiles, and serves as the first point of contact for the department in the delivery of exceptional customer service to students, staff, and community members.
Essential Duties include:
Administrative Support (50%)
Administrative
• Process class registrations, drops/adds, class cancellations, grades and attendance.
• Resolve issues related to student enrollment and registration processing.
• Create staff profiles, student profiles (where necessary) and trainer bios, using ERP software.
• Digitally file, manage, retrieve and compile departmental documents, records and reports for strategic and operational planning using ERP system and other software used by the department.
• Order, prepare and deliver class supplies and materials, including but not limited to instructor packets, course handouts, books, etc. and arrange for the delivery of equipment needed for classroom (instructor) for both on campus and off-campus locations.
• Responsible for ordering and tracking office supplies and materials.
• Maintain working knowledge of procedures and provide administrative support for all grant funded and specialized programs, such as the Michigan Motorcycle Safety Program, the Michigan Department of Education State Continuing Education and Clock Hours (SCECH), Huron Area Valley Coding Organization (HUVACO), and digital badging; and, ensuring access to registration and program data is accurate and reported in a timely manner.
Financial
• Track and maintain accurate financial records of all revenues/expenditures and generate reports using department software and college ERP system
• Prepare and process contracts, SOWs, requisitions, PO’s, requests for invoices, invoices, pay forms, expense reports, financial statements and other documents to track and monitor related revenues/expenditures
• Complete expense/budget transfers and other activities related to departmental budgets as needed
• Track and facilitate the processing of employment and payroll information for newly hired trainers using department software
• Process contracts for services and/or instruction as applicable
• Generate reports for budget, revenue margins, marketing efforts and other reports as requested
Customer Service (50%)
• Act as a professional first point of contact for Workforce & Community Development by greeting visitors, answering phones, email, chat, virtual and in-person inquiries
• Provide a high level of courteous customer service to students, staff, and community members regarding noncredit information, registration and other department initiatives.
• Provide technical assistance, verbal and/or written, to assist participants with access to course information, including but not limited to registration, attendance verification and other inquiries. Ensure all communication with participants is handled in a confidential manner and in accordance with FERPA regulations.
• Troubleshoot customer service issues and complaints for resolution
• Update and maintain customer feedback log
• Regular attendance on campus is required for this position
• Perform other duties as assigned.
Minimum Qualifications: | Minimum Required Knowledge, Skills and Abilities:
• High school diploma or GED and 30 credit hours in related coursework and 4 years relevant experience OR the equivalent combination of education and work experience.
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Excellent Problem-solving skills
• Ability to pull data and provide reports for data analytic evaluation
• Demonstrated proficiency in the use of Microsoft 360, including Microsoft Outlook
• Demonstrated proficiency in Teams, SharePoint, Smartsheet, database managemenUCRM management
• Competency in intermediate math, proofreading, grammar and spelling
• Accurate keyboarding at 55 WPM
• Ability to work with minimal supervision, organize workload, manage multiple tasks and maintain confidentiality at all times
• Possess good judgment, organized, resourcefulness, proactive initiative to solve problems, attention to detail and the ability to respond to input from a variety of sources, including College Leadership and Staff Team Members and external partners.
• Demonstrated ability in bookkeeping, revenue/expense tracking and budget reconciliation
• Demonstrated ability to create and track requisitions, purchase orders, and invoices
• Demonstrated math and critical thinking ability
Preferred Qualifications: | Preferred qualifications:
• Associate Degree
Posting Date: | 11/12/2025
Closing Date: | 12/12/2025
Open Until Filled | No
Special Instructions to Applicants: | Please complete all sections of the application and submit required documents.
Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer
Salary/Hourly Rate: | $21.89
Salary Comments: |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * DO you have a high school diploma or GED and 30 credit hours in related coursework and 4 years relevant experience OR the equivalent combination of education and work experience?
- Yes
- No
Required Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
- Certificate
- Letter of Reference 1
- Other Documents
Washtenaw Community College does not discriminate on the basis of religion, race, color, national origin, age, sex, height, weight, marital status, disability, veteran status, or any other protected status as provided for and to the extent required by federal and state statutes. Nor does the college discriminate on the basis of sexual orientation, gender identity or gender expression. Click here for Notice of Nondiscrimination and Other Compliance Statements.
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