Operations Support Specialist, Admissions & Systems

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Operations Support Specialist, Admissions & Systems

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Posting Details

 Posting Details 

Job #  | 043123
Department Code  | 23002-4030
Department  | CVPA - Dean's office
Job Title  | Operations Support Specialist, Admissions & Systems
Location  | Syracuse, NY
Campus  | Syracuse, NY
Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range  | $21.92 - $24.04 per hour
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S4
FLSA Status  | Non-exempt
Hours  | Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)Hours may vary based on operational needs.
Job Type  | Full-time
Unionized Position Code  | UA
Job Description  | The Operations Specialist for Admissions and Systems is the key operations partner for the Office of Recruiting and Admissions in the College of Visual and Performing Arts (VPA) Dean’s Office at Syracuse University. In this role, you will administer the Slate admissions CRM, keep applications and awards for new and returning graduate students moving on schedule, and help bring prospective students into the VPA community.You will manage portfolio review and audition scheduling, work with VPA faculty and leaders on the admissions process, and use data to show how recruiting events and initiatives are performing. You will also support recruiting activities on and off campus and serve as a welcoming first point of contact for prospective students and families.This position reports to the Assistant Dean of Enrollment and is a great fit for someone who enjoys combining systems, data, and people. If you have experience in higher education admissions or enrollment, or experience working with CRM or database systems and an interest in the arts, we encourage you to apply.
This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.
Education and Experience  | Bachelor’s degree in arts administration, business, management, information systems, or related field preferred with at least 2 years of experience in an office setting with data and systems management responsibilities; specific admissions experience may be substituted for the degree requirement.
Skills and Knowledge  | - At least 2 years’ experience working in an office setting, preferably within higher education admissions or enrollment.
- Previous experience or expertise in systems administration, preferably CRM and or admissions software (Slate preferred).
- Superior attention to detail and deadlines, foresight, and excellent organizational skills.
- Excellent verbal and written communication skills with the ability to interface with students, families, faculty, and others in a highly professional manner.
- Previous experience with data management, with experience in synthesizing data and producing effective reports and analysis.
- Ability to work independently, multitask, and always maintain mature judgment and confidentiality.
Responsibilities  | Oversees and monitors system workflow of applications for prospective students, including auditing applications for completeness and supporting materials (portfolios, etc.) and awards for new and returning graduate students. Manages the processing workflow for portfolio reviews and audition schedules, including managing the audition waitlist and logistics of schedule adjustments. Track issues and provide recommendations to the Assistant Dean and the Associate Director for improvements and efficiencies. Serves as an expert and leader in the administration of the CRM (Slate) and will create metrics to measure outcomes and effectiveness of events and recruiting initiatives; provides the Assistant Dean with meaningful reports and analysis of data. Provides office coverage and support with office operations as needed or scheduled; coordinates appointments and distribution of incoming inquiries (phone, email, etc.); cross-trains on recruitment functions and presentation to support recruiting events and initiatives, both on- and off-campus. Serves as an ambassador for VPA and SU, consistently presenting a positive, professional image to prospective students and families. Coordinates and communicates with VPA faculty and leaders to guide their participation in the application and admissions process for new and returning students; facilitates user initial and recurring training for faculty and staff on the Recruiting & Admissions processes and systems. Provides support in managing recruiting and admissions expenses and achieving budget expectations and constraints.
Physical Requirements  | N/A
Tools/Equipment  | N/A
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.


Quick Link  | https://www.sujobopps.com/postings/114568
Job Posting Date  | 09/24/2026
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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