Orientation Operations Coordinator

Edtech.com's Summary

The Pennsylvania State University is hiring an Orientation Operations Coordinator. This temporary seasonal role supports Penn State's New Student Orientation by providing email and phone customer service for new students and families and managing daily operational processes within LionPATH, Starfish, and VisualZen Orientation to facilitate a smooth transition for incoming undergraduates.

Highlights

Support frontline customer service team with email and phone interactions for new students and families.
Run daily orientation-related processes in LionPATH, Starfish, and VisualZen Orientation systems.
Utilize Excel and manage multiple projects simultaneously.
Part-time, temporary seasonal position from May 13 to August 23, 2026, with up to 30 hours/week and some weekend/evening shifts.
Compensation at $20.00 per hour.
Requires a bachelor's degree; suitable for current graduate students seeking a summer internship.
Reports to Student Affairs and Undergraduate Education, supporting the New Student Orientation program at University Park campus.
Employment contingent on successful background check in accordance with university policies.
Focus on helping approximately 9,500 new students and over 10,000 family members annually.
Collaboration and teamwork are essential, alongside the ability to work independently and adapt to change.

Orientation Operations Coordinator Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

The Orientation Operations Coordinator is a temporary seasonal position that will be critical to the success of Penn State's New Student Orientation (NSO) program. NSO at Penn State's University Park campus welcomes approximately 9,500 new students and over 10,000 parents and family members to Penn State each summer. Reporting to both Student Affairs and Undergraduate Education, Student Orientation and Transition Programs, through collaborative partnerships, is responsible for providing a comprehensive learning experience for all Penn State undergraduate students that supports a successful academic, social, and personal transition to the University.

The Orientation Operations Coordinator will assist with the support of our frontline customer service team, which includes email and phone support for new students and their families. Additionally, the Orientation Operations Coordinator will run daily processes in LionPATH, Starfish, and VisualZen Orientation that are critical to New Student Orientation.

Successful candidates will be detail-oriented, motivated, flexible, and adaptable to change. The ability to work independently, while recognizing the importance of teamwork in achieving goals, is a critical element of this position. Experience using Excel, providing phone and email customer service, and managing multiple projects is essential.

This position requires a bachelor's degree and is ideal for current graduate students looking for a summer internship. Compensation is $20.00/hour.

The anticipated start date for this position is May 13, 2026 and end date is August 23, 2026. This part-time position includes a non-standard work schedule, which includes some weekend and evening work (e.g., 10:00am-7:00pm, 7:30am-4:30pm). Candidates can expect up to 30 hours per week between May and August.

Material review will begin mid-February and continue until position is filled. Questions about the position or NSO can be directed to Becki Chichester (becki@psu.edu)

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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