Edtech.com's Summary

The Pennsylvania State University is hiring a Part-Time IT Support Specialist. This role involves supporting the Applied Research Laboratory by managing new account setups, resolving user account issues, handling permissions, conducting audits, troubleshooting file access, and maintaining updated user data in the Supply Chain Database.

Highlights

Assist file exchange users with password and MFA resets, new account setups, and unlocking suspended accounts.
Manage permissions for file exchange share spaces and remove inactive user accounts.
Create new file folder structures and group permissions as needed by ARL staff.
Investigate application issues, perform root cause analysis, and implement corrective actions.
Conduct yearly audits and update documentation including FAQs.
Maintain user data in the Supply Chain Database, ensuring it reflects new suppliers.
Required skills include strong written communication, problem-solving ability, organizational skills, discretion, and effective verbal expression.
Preferred qualification is eligibility for government security clearance at Secret level or higher.
The position requires U.S. citizenship, successful background checks, and pre-employment drug screening.
Employment is fully on-site at State College, PA, supporting Navy, DoD, and Intel Community projects.

Part-Time IT Support Specialist Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS

ARL's Supply Chain Department is looking for a self-disciplined, highly motivated, and customer service-oriented individual for the role of Part-Time IT Support Specialist to provide customer support for the Applied Research Laboratory at the Pennsylvania State University.

This position will be responsible for new account setup, resolving account issues, and maintaining active user accounts.

You will:

Assist file exchange users with password resets, MFA resets, and new account setup
Assist file exchange users unlock suspended accounts
Add/remove permissions to file exchange share spaces and delete inactive user accounts
Set up new file folder structures as requested by ARL staff
Create group permissions, troubleshoot any file access issues
Investigate application issues, perform cause analysis, and take corrective actions
Perform yearly audits
Create/update documentation and frequently asked questions
Update the user data in the Supply Chain Database; as new suppliers are added, ensure their user information is reflected in Database

Required skills/experience areas include:

Past success in providing ideas in written form for clear comprehension to an audience
Demonstrated ability to work through a difficult problem, using proper steps to define and formulate ideas to reach a solution
Success in an office environment, where various forms of communication and organizational skills were crucial to be effective
Demonstrated ability to exercise discretion
Ability to express yourself and ideas successfully to others in order to provide understanding
Demonstrated organization skills

Preferred skills/experience areas include:

Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required.

Your working location will be fully on-site, located in State College, PA.

ARL/Penn State's purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intel Community (IC).

FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu

BACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies.

All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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Original Job Description