Brightpoint Community College
Part-Time Student Support Specialist
🇺🇸 Hybrid - Chesterfield, VA
🕑 Part-Time
💰 $25 per Hour
💻 Academic Advising
🗓️ October 20th, 2025
Edtech.com's Summary
Brightpoint Community College is hiring a Part-Time Student Support Specialist. This role involves assisting new and returning students with onboarding, application, registration, advising, major changes, and career planning. The specialist supports students in-person, by phone, or virtually using PeopleSoft and EAB Navigate systems while collaborating with various student services departments.
Highlights
- Support students through tasks like onboarding, registration, advising, and career planning.
- Work up to 29 hours per week with variable hours, including peak enrollment periods in summer and winter.
- Assist students in-person, by phone, and virtually on Chester or Midlothian campuses.
- Utilize PeopleSoft Student Information System and EAB Navigate platform for student assistance and appointment records.
- Attend monthly mandatory trainings and staff meetings to stay updated on college policies and programs.
- Experience in customer service and ability to work with diverse student populations required.
- Proficiency with Microsoft Suite (Word, Excel, Outlook) and Google Workspace needed.
- Flexible schedule including some evenings during peak periods is necessary.
- Criminal background check clearance required.
- Associate's degree or higher and prior experience with students preferred.
Part-Time Student Support Specialist Full Description
Part-Time Student Support Specialist
Please see Special Instructions for more details.
Brightpoint Community College embraces a culture of diversity and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Part-Time Student Support Specialist
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 290W0707
Agency | Brightpoint Community College
Division | Brightpoint Community College (Div)
Work Location | Chesterfield - 041
Hiring Range | $25.00 Hourly
Emergency/Essential Personnel | No
EEO Category | N-No EEO-4 Reporting
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Student Support Specialists will work up to 29 hours per week in the Help Hub on either the Chester or Midlothian campus. Some hours may be done virtually, but applicants must have the ability to work on campus when needed. Hours will vary throughout the year with the heaviest need being during the summer months (Fall registration cycle) and during December and January (Spring registration cycle).
Sensitive Position | No
Job Description
Brightpoint Community College is a two-year, public institution of higher education and the third largest of the 23 community colleges in Virginia. Our college adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.
Brightpoint Community College invites applications for part-time advising staff members to support students with a variety of different tasks including but not limited to onboarding, application, registration/course selection, advising, major selection/changes, career planning, etc. These Student Support Specialists will work up to 29 hours per week in the Help Hub on either the Chester or Midlothian campus. Some hours may be done virtually, but applicants must have the ability to work on campus when needed. Hours will vary throughout the year with the heaviest need being during the summer months (Fall registration cycle) and during December and January (Spring registration cycle). Duties will include assisting new and returning students in-person, by phone, or virtually. Positions require a dedication to customer service and student success, the willingness to assist students with a variety of questions and tasks, and an ability to collaborate with staff members from a variety of student services departments. Utilize PeopleSoft Student Information System and the EAB Navigate platform to assist students and record appointments. Must attend monthly mandatory trainings and staff meetings in order to remain current on college policies, procedures, and programs
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Experience in a customer-service position. Commitment to student success and the community college mission. Ability to effectively work with diverse student populations. Experience with the use of Microsoft Suite (Word, Excel, Outlook, etc.) and Google Suite/Workspace. Ability to work a flexible schedule that may vary seasonally and include some evenings during peak enrollment periods. Successful completion and passing of a criminal background check.
Additional Considerations | Associate’s degree or higher is highly preferred. Prior experience working with students at the high school, college, or university-level is preferred.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | May travel between campuses
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 290W0707
Agency | Brightpoint Community College
Division | Brightpoint Community College (Div)
Work Location | Chesterfield - 041
Hiring Range | $25.00 Hourly
Emergency/Essential Personnel | No
EEO Category | N-No EEO-4 Reporting
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Student Support Specialists will work up to 29 hours per week in the Help Hub on either the Chester or Midlothian campus. Some hours may be done virtually, but applicants must have the ability to work on campus when needed. Hours will vary throughout the year with the heaviest need being during the summer months (Fall registration cycle) and during December and January (Spring registration cycle).
Sensitive Position | No
Job Description
Brightpoint Community College is a two-year, public institution of higher education and the third largest of the 23 community colleges in Virginia. Our college adds value to the greater Richmond community by offering freshman- and sophomore-level classes that easily transfer to top-notch colleges and universities, more than 60 in-demand career and technical programs, personal enrichment and professional development classes for lifetime learning, professors committed to excellence in teaching, and high-quality, easily accessible, and affordable education for our entire community.
Brightpoint Community College invites applications for part-time advising staff members to support students with a variety of different tasks including but not limited to onboarding, application, registration/course selection, advising, major selection/changes, career planning, etc. These Student Support Specialists will work up to 29 hours per week in the Help Hub on either the Chester or Midlothian campus. Some hours may be done virtually, but applicants must have the ability to work on campus when needed. Hours will vary throughout the year with the heaviest need being during the summer months (Fall registration cycle) and during December and January (Spring registration cycle). Duties will include assisting new and returning students in-person, by phone, or virtually. Positions require a dedication to customer service and student success, the willingness to assist students with a variety of questions and tasks, and an ability to collaborate with staff members from a variety of student services departments. Utilize PeopleSoft Student Information System and the EAB Navigate platform to assist students and record appointments. Must attend monthly mandatory trainings and staff meetings in order to remain current on college policies, procedures, and programs
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Experience in a customer-service position. Commitment to student success and the community college mission. Ability to effectively work with diverse student populations. Experience with the use of Microsoft Suite (Word, Excel, Outlook, etc.) and Google Suite/Workspace. Ability to work a flexible schedule that may vary seasonally and include some evenings during peak enrollment periods. Successful completion and passing of a criminal background check.
Additional Considerations | Associate’s degree or higher is highly preferred. Prior experience working with students at the high school, college, or university-level is preferred.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | May travel between campuses
Posting Detail Information
Posting Number | WGE_2834P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 10/17/2025
Job Close Date | 10/31/2025
Open Until Filled | Yes
Agency Website | www.brightpoint.edu
Contact Name | Cassandra Davidson
Email | cdavidson@brightpoint.edu
Phone Number |
Special Instructions to Applicants | Brightpoint Community College embraces a culture of diversity and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89851
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 10/17/2025
Job Close Date | 10/31/2025
Open Until Filled | Yes
Agency Website | www.brightpoint.edu
Contact Name | Cassandra Davidson
Email | cdavidson@brightpoint.edu
Phone Number |
Special Instructions to Applicants | Brightpoint Community College embraces a culture of diversity and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89851
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Do you currently work at Brightpoint Community College?
- Yes
- No
- * Do you have experience and working knowlegde utilizing Microsoft Office Word and Excel applications?
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
Optional Documents
- Resume
- Cover Letter/Letter of Application
- Unofficial Transcripts
- Other Document
- Certificate
- Unofficial Transcript 2
- Unofficial Transcript 3
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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