Part-time Workforce Registration Specialist (Fauquier Campus)

Part-time Workforce Registration Specialist (Fauquier Campus)

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Please see Special Instructions for more details.

Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155. Please note: Certificates of Disabilities that were issued between April 2022 & February 29, 2024, will continue to be valid for applying to state jobs.

Posting Details

 Posting Summary 

Working Title  | Part-time Workforce Registration Specialist (Fauquier Campus)
Role Title  | Admin and Office Spec II
Role Code  | 19012-SW
FLSA  | Nonexempt
Pay Band  | 02
Position Number  | 298W0751
Agency  | Laurel Ridge Community College
Division  | Laurel Ridge Community College (Div)
Work Location  | Fauquier - 061
Hiring Range  | The hourly pay range begins at $15.00 per hour however, actual starting hourly rate will commensurate with education and/or experience.
Emergency/Essential Personnel  | No
EEO Category  | F-Admin Supp
Full Time or Part Time  | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-  |
Does this position have a bilingual or multilingual skill requirement or preference?  |
Work Schedule  | Monday and Wednesday 8am – 5pm; Friday 8am – 4pm. Some flexibility in hours but Friday afternoons are fixed. This position is in person at the Fauquier campus.
Sensitive Position  | No

Job Description 
The Laurel Ridge Community College’s mission is to provide a positive, caring, and dynamic learning environment that inspires student success, values diversity and promotes community vitality. Our vision is to enrich communities as we provide exemplary educational opportunities based on our core values:

Learning – We foster an environment that ignites and sustains a passion for lifelong learning.
High Performance – We are focused, responsive, collaborative, and accountable.
Integrity – We exemplify honesty, character, and respect for our communities.
Positive Spirit – We value creativity, enthusiasm, and a “can-do” attitude.
Diversity – We honor the uniqueness of individuals and communities.

The Workforce Operations Registration Specialist is the first point of contact for potential and existing students entering our office seeking information about Workforce Solutions classes. This individual promptly greets visitors as well as answers telephone inquiries. The Registration Specialist is a member of the Operations and Registration Team, but works closely with other Workforce Solutions team members, instructors, allied agencies and other college-wide staff and administrators.

A friendly, welcoming, professional, and confident demeanor, as well as a working knowledge of classes, programs and the ability to learn the Workforce Enterprise Registration System will be essential components for success in this position. This individual must be able to assess a customer’s needs/questions and proactively assist them as appropriate, whether it is explaining a class, series, or certificate program, registering them for a class(es) or referring them to other beneficial allied agencies. Additionally, they must understand Workforce Financial Aid options, explain them to clients, determine eligibility, and assist students making application. Good customer service skills and a high comfort level with constant public interaction is critical. This position interacts regularly with a highly diverse population.

Other daily tasks in this active office environment may include: registering students for classes; processing payments; making and assembling class materials including rosters, certificates, and handouts for the instructor packets; distributing instructor packets to rooms; calling students, responding to student concerns and complaints; processing transfers and/or refunds; posting signs; helping prepare materials for events; assisting with registration and hosting at special events; assisting instructors with room preparation and basic audio visual setup for classes; submitting completion verification reports to government and professional agencies; tracking credentials; documenting enrollments, progress, and payments for FastForward, G3, and FANTIC; performing daily financial transactions necessitated by student registrations, transfers, and cancellations as directed; assisting with course/class setup and modification in the Workforce Enterprise System; securing and assigning rooms for classes; and other programming support tasks as directed by the Operations/Registrations Lead.

INTERPERSONAL SKILLS SOUGHT:ACCURATE: Understands the importance of accuracy and attention to detail for successful outcomes; COMMUNICATOR: Ability to effectively communicate with a variety of diverse clients in person, on the telephone and via electronic communication such as email, chat and video conferencing; CUSTOMER FOCUSED: Understands the importance of superior Customer Service and prompt follow-through. Realizes many of our customers are uncertain of their needs and may not fully understand their options.
FOCUSED: Ability to focus and multi-task despite constant interruptions in active, high-volume environment;
INDEPENDENT: Can work independently and make decisions without constant supervision; MULTI-TASKER: Ability to focus and multi-task despite constant interruptions in an active, high-volume work environment; ORGANIZED: Ability to maintain a neat work area and develop systems to aid in routine tasks; PROFESSIONAL: Maintains a consistent professional demeanor and appearance; TEAM PLAYER: Able to work closely with others in a team-based environment; and, TROUBLESHOOTER: A self-starter with a positive attitude who is able to proactively assess a situation, challenge or problem, gather relevant information, determine the appropriate action and ultimately find the best solution to meet each student’s unique needs.
Candidate will acquire a working knowledge of:* The role of Workforce Solutions within the college and the services we provide to students, the community and employers;* Workforce Solutions Classes, Series, Certificates, Fast-Track Career Training, and other programs and how they can benefit potential students and employers;* Various grant and financial assistance options including FastForward, G3, and FANTIC available to Workforce Solutions’ students;
TECHNICAL QUALITIES:* Experienced and confident user of Microsoft Office Suite software;* Ability to learn the Registration Software and other productivity software to accomplish goals as it relates to his/her job responsibilities; and,* Ability to manage a process from beginning to end and break it down into manageable components, communicate, and work cooperatively with team members to meet time-sensitive projects, deliverables and deadlines.* Ability to assess skills, needs, interests, and aptitudes of potential students and provide coaching and direction;
* Experienced and confident user of Microsoft Office Suite software;* Ability to learn the Registration Software and other productivity software to accomplish goals as it relates to his/her job responsibilities.

Some duties as identified by the supervisor are conducive to telework: Hybrid (up to 32 hours per month may be telework as necessary).
Compensation:Wage positions: The hourly pay rate for this position is $15.00 however, the actual rate will be commensurate with education and/or experience. The position is part-time and as such cannot exceed 29 hours per week and is not eligible for health or leave benefits. However, the position may offer educational benefits through our professional development and educational assistance policies.

Telework
According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies.
Click here to learn about Laurel Ridge Community College. Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.Sponsorship of an employee’s work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment.
Special Assignments  | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications  | Ability to assess skills, needs, interests, and aptitudes of potential students and provide coaching and direction;

Candidate must acquire a working knowledge of:

The role of Workforce Solutions within the college and the services we provide to students, the community and employers; Workforce Solutions Classes, Series, Certificates, Fast-Track Career Training, and other programs that can benefit potential students and employers; Various grant and financial assistance options including FastForward, G3, and FANTIC available to Workforce Solutions’ students;
Experienced and confident user of Microsoft Office Suite software;

Ability to learn Training Management/Registration Software and other productivity software to accomplish goals as it relates to his/her job responsibilities; and,

Ability to manage a process from beginning to end and break it down into manageable components, communicate, and work cooperatively with team members to meet time-sensitive projects, deliverables and deadlines.

Because this position’s primary interface is with the public explaining complex financial aid options and programs, candidate must be able to communicate clearly and effectively and be understood on the phone and in person.
Additional Considerations  | Database experience preferred.

Customer Service experience in an office environment and working directly with the public is preferred.
Operation of a State Vehicle  | Yes
Supervises Employees  | No
Required Travel  | Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.

 Posting Detail Information 

Posting Number  | WGE_2887P
Recruitment Type  | General Public - G
Number of Vacancies  | 1
Position End Date (if temporary)  |
Job Open Date  | 11/19/2025
Job Close Date  | 11/30/2025
Open Until Filled  |
Agency Website  | http://www.laurelridge.edu
Contact Name  | Melissa Shaffer-Reyes
Email  | mshaffer-reyes@laurelridge.edu
Phone Number  |
Special Instructions to Applicants  | Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155. Please note: Certificates of Disabilities that were issued between April 2022 & February 29, 2024, will continue to be valid for applying to state jobs.
Additional Information  |
Background Check Statement Disclaimer  | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/
EEO Statement  | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement  | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement  | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting  | https://jobs.vccs.edu/postings/90794

Supplemental Questions

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