Edtech.com's Summary

ClassLink is hiring a Partner Relationship Manager to join their Partner Services team. The role involves driving and deepening partnerships by managing onboarding, technical integrations, ongoing relationship management, and strategic initiatives with new and existing partners.

Highlights

Manage onboarding and technical integration processes for new partners.
Serve as primary liaison to develop and maintain strategic partner relationships.
Oversee high-volume correspondence and prioritize tasks effectively.
Collaborate cross-functionally with internal teams such as Product, Marketing, and Client Services.
Design and implement partner programs to enhance engagement and satisfaction.
Bachelor’s degree and 5+ years in technology-focused, customer or partner-facing roles required.
Project Management certification (PMP, CAPM, or similar) strongly recommended.
Proficiency in Microsoft Office, Google Workspace, Salesforce, and project management tools, especially Monday.com.
Preferred experience in education technology and identity/access management systems.
Salary range between $75,000 and $90,000 annually, with up to 25% travel required.

Partner Relationship Manager Full Description

Partner Relationship Manager
Fully Remote • Partnerships

Job Type

Full-time

Description

Would you like to join a rapidly growing and successful company?

Do you want to be a part of a team where customers say things like:

“I am amazed by how innovative this product is!”

Headquartered in Clifton, NJ, ClassLink is a leading education technology company serving schools around the world.

ClassLink empowers over 22 million students and staff with instant access to a library of 6,000+ single sign-on apps from in the classroom or at home.

ClassLink Analytics provides essential usage data, so instructors can measure engagement and leaders can make informed purchasing and training decisions.

ClassLink Roster Server and OneSync use automation and open standards to make rostering and provisioning easier, more secure, and less time-consuming.

The ClassLink team is a family of dedicated people who strive to make a difference in education. We do this by making and delivering great products. We rely on our 3 core values to lead us in our day to day, guide our company's actions, and serve as our cultural cornerstones. They are:

Strive to Grow

Deliver Worthwhile Experiences

Contribute with Heart

ClassLink is seeking a Partner Relationship Manager to join our growing Partner Services team. In this role, you will play a key role in driving and deepening ClassLink’s partnerships. You’ll serve as the primary liaison for new and existing partners, overseeing onboarding, technical integrations, ongoing relationship management, and strategic initiatives.

RESPONSIBILITIES

Become a subject matter expert on ClassLink’s products and services
Lead onboarding and integration processes for new partners, ensuring smooth and timely technical and relational alignment
Develop and manage strategic relationships with assigned partners, serving as the primary point of contact from initial engagement through ongoing collaboration
- Conduct initial outreach and discovery
- Communicate and position ClassLink’s partnership and financial model
- Define and maintain clear interaction workflows between ClassLink and partner organizations
- Maintain consistent, proactive communication to foster trust and long-term engagement
Project manage technical integrations, coordinating with internal and external teams to ensure successful implementation
Efficiently manage high-volume correspondence (75+ emails daily), prioritizing tasks and responses in a fast-paced environment
Collaborate cross-functionally with internal teams (e.g., Product, Marketing, Client Services) and partner staff to expand opportunities and deliver mutual value
Design, implement, and manage partner programs and initiatives that enhance engagement and satisfaction
Continuously assess and improve the partner experience and internal partner management processes for efficiency and scalability
Mentor and support junior team members, providing guidance, knowledge-sharing, and coaching as needed
Contribute to special projects and cross-functional initiatives as assigned

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

Experience & Education

Bachelor’s degree required
5+ years of experience in technology-focused roles with direct customer or partner interaction
Proven success managing strategic partnerships and external relationships
Project Management Certification (PMP, CAPM, or similar) - strong recommendations
Experience in education technology and/or identity and access management (IAM) systems preferred

Technical & Analytical

Strong understanding of workflow and process optimization
Familiarity with relational data structures and systems interoperability
Proficient in Microsoft Office, Google Workspace, Salesforce, and project management tools (especially Monday.com)
Knowledge of rostering standards (e.g., OneRoster), SSO, and data exchange best practices is a plus
Strong analytical and critical thinking skills

Communication & Collaboration

Excellent written and verbal communication skills, including the ability to translate technical details for non-technical stakeholders
Exceptional organizational, problem-solving, and customer service skills
Demonstrated ability to influence cross-functional teams and build trust-based relationships
Strong presentation and facilitation skills

Work Style & Availability

Self-starter with a results-driven mindset and a collaborative, team-oriented attitude
Comfortable operating in a dynamic, fast-paced, and evolving environment
Willingness to travel up to 25% of the time

We are a team of passionate people striving to help improve classroom learning. We do this by making and delivering great products. We also like to have fun along the way.

"Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has." - Margaret Mead

Salary Description

75,000.00-90,000.00

Original Job Description