Zum
People Operations Analyst
Edtech.com's Summary
- Own end-to-end benefits reconciliation including ACH payments, contribution remittance, and vendor billing audits.
- Manage compensation survey participation and maintain job architecture like job families and grade bands.
- Serve as system administrator for benefits portals and ensure trustworthy data for leadership reporting.
- Track regulatory changes and collaborate with Legal and brokers to maintain compliance with ERISA, ACA, COBRA, HIPAA, and state laws.
- Require 2–5+ years in total rewards, benefits administration, or related HR functions supporting 1,000+ employees multi-state payroll cycles.
- Proficiency with compensation platforms such as Radford/AON and Pave; advanced Excel or Google Sheets skills for modeling and reporting.
- Experience with ACH processing, remittance workflows, and carrier/vendor relationship management.
- Preferred experience includes union benefits, public sector benefits, HRIS platform ownership (ADP Lyric or equivalent), and HR certifications such as CEBS, CCP, PHR, or SPHR.
- Compensation range is $110,000 to $130,000 base salary, with potential equity or commissions and full benefits including medical, dental, vision, and 401(k).
- Supports a growth-stage, technology-driven company transforming school transportation nationwide.
People Operations Analyst Full Description
You find the error before anyone knew there was one.
You're known for tracing a benefits deduction discrepancy to its source, fixing it, and building a check so it doesn't happen again. You actually read the plan document. You know what ERISA requires before Legal has to remind you. That's just how you work.
You've reconciled carrier invoices at odd hours, not because anyone asked, but because something wasn't adding up and you couldn't let it go.
If this sounds like you, get in touch! We’re looking for a mid to senior total rewards operator who lives at the intersection of benefits administration and data integrity. This isn't a strategic generalist role. It's a hands-on, own-it, build-it-right position on our People Operations team, and it needs someone who genuinely loves the work.
You treat data like it means something — because in this work, it does. You build processes that hold up under pressure, document them so others can follow, and improve them before you're asked to. You handle compensation and benefits data with the discretion it deserves, and you communicate clearly with stakeholders who don't share your technical vocabulary.
You don't need a lot of structure to do great work. You do need a team that takes this function seriously — and we do.
You own benefits reconciliation end-to-end – ACH payments, contribution remittance, deduction audits, vendor billing discrepancies. You're the person Payroll trusts to hand off clean data and the person Finance calls when an invoice needs context. You're not waiting to be looped in; you're already there.
On the compensation side, you’ll manage our compensation survey participation, maintain job matching libraries, and keep the architecture – job families, levels, grade bands – current and defensible. When Talent Acquisition is building an offer or scoping a new req, you're their first call for benchmarking.
You’ll keep our HRIS and benefits platforms running cleanly, serve as system administrator for our benefits portals, and make sure our data is trustworthy enough that leadership can act on it. You produce reporting on benefits costs, enrollment trends, comp ratios, and pay equity indicators – and you make it legible to people who don't live in spreadsheets.
Compliance isn't an afterthought for you. You track regulatory changes, flag risk before it lands, and partner with Legal and our brokers to implement required changes without drama.
- 2–5+ years in total rewards, benefits administration, compensation, or a closely related HR function
- Experience supporting a multi-state employer of 1,000+ employees through payroll cycles
- Hands-on experience with ACH processing, remittance workflows, and carrier/vendor relationships
- Deep fluency in ERISA, ACA, COBRA, HIPAA, and state-level benefits compliance – not just awareness, working knowledge
- Proficiency with compensation survey platforms, ideally Radford/AON and Pave – you can manage submissions and job matching independently
- Excel or Google Sheets skills that go well past the vlookup; you build models, reconciliations, and reports that other people rely on
- A track record of operating without a lot of hand-holding in a fast-moving environment
- Experience with union benefit programs, joint trust administration, or labor agreement compliance
- Familiarity with SEBB, public sector benefits, or MERP structures
- HRIS platform ownership experience — ADP Lyric or equivalent
- A CEBS, CCP, PHR, or SPHR certification
- Experience building or scaling a total rewards function in a growth-stage company
Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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