Edtech.com's Summary

Arizona State University is hiring a Platform Systems Engineer. The role involves designing, building, and maintaining enterprise IT solutions to support the university's technological infrastructure. The engineer will collaborate with other team members, participate in on-call rotations, manage systems and infrastructure, and leverage AI to improve operational efficiency.

Highlights

Design, build, and maintain enterprise solutions across critical IT systems.
Participate in 24/7 on-call rotation including weekends and holidays.
Install, configure, and maintain operating systems, software, and system management tools.
Monitor application performance and implement fixes in collaboration with developers.
Write and maintain custom scripts to automate tasks and improve system efficiency.
Provide 2nd- and 3rd-level technical support and liaise with vendors for problem resolution.
Experience with public cloud platforms (primarily AWS, also Azure and Google Cloud).
Proficiency with Linux and/or Windows OS, virtualization, container technologies, and scripting languages such as Bash, Powershell, Perl, Python, or Ruby.
Familiarity with networking concepts, secure secrets management, and application performance management.
Bachelor's degree with at least three years of relevant experience or equivalent training; Agile, Jira, and Confluence experience preferred.

Platform Systems Engineer Full Description

Job Profile:Applications Developer 2

Job Family:IT Applications

Time Type:Full time

Max Pay - Depends on experience:$83,460.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Assists in design, development, and troubleshooting software and applications in support of establishing a sustainable institutional technological infrastructure.

Job Description:

As the Most Innovative University 8 years running and one of the largest public institutions in the country, Arizona State University commits to driving forward the most dynamic and productive learning experience in all of higher education. To consistently realize that vision, ASU is at the forefront of developing IT platforms and tools that add value to the student experience, create quality at scale and drive our innovation through our ASU Enterprise Technology (ET).

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing ourculture.

Position Salary:$66,200.00 - $83,460.00; depending on experience

Essential Duties:

Executes on defined projects, projects, and services to achieve team-level goals by designing, building, and maintaining enterprise solutions across business critical IT systems with an internal open source, automation-first approach. Supports other engineers in their mission to deliver highly available and reliable services to the University.

Key work responsibilities include:

Works primarily within the scope of well-defined workstreams with high level guidance from more senior engineers
Effectively collaborates to get work done
Follows through on commitments, takes responsibility for work, and delivers on time
Acts with urgency and delivers high-quality work that will add the most value
Listens to understand others and asks clarifying questions; listens to different perspectives and removes biases from words and actions
Participates in a 24/7 on-call rotation (including weekends and holidays as needed, as well as covering maintenance windows after hours) within the flexibility of a team
Creates and maintains documentation on processes, policies, application configuration and related materials
Participates in technical and collaboration meetings
Works with other ET chapters to ensure org health and security of the platform
Keeps up-to-date with new platform features and functionality
Adheres to, participates in and implements technical governance set forth by platform teams
Manages and monitors all installed systems and infrastructure
Installs, configures, tests and maintains operating systems, application software and system management tools
Monitors and tests application performance for potential bottlenecks, identifies possible solutions, and works with developers to implement those fixes
Maintains security, backup, and redundancy strategies
Writes and maintains custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participates in the operational support systems
Provides 2nd- and 3rd-level support
Liaises with vendors and other IT personnel for problem resolution
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaborate across teams and actively participate in ET/ASU events and programs.

Desired Qualifications:

Can navigate through an architecture (client/load-balancer/frontend/backend/DB) and build proficiency; ability to learn to understand how systems fail and work in teams to reduce the risks
Ability to translate business needs to technical enterprise solutions
Demonstrably outstanding analytical and problem-solving skills
Ability to address issues, designs and challenges using a team-oriented approach
Experience performing hands-on configuration, prototyping, proof-of-concepts, as required in support of current and new projects
Demonstrated aptitude for learning new technologies.
Experience working on all phases of a project: requirements capture, development, testing, production support
Experience and eagerness to assist in design and development activities and ensures solutions are scalable, aligned with internal product roadmaps and meet customers' business requirements
Agile experience
Experience with Jira and Confluence
Cloud-native design experience
Experience with event and audit logging design and implementation
Experience and familiarity with application performance management practices
Experience with security standards, practices and controls frameworks
Experience and familiarity with the essentials of testing
Experience with repo management tools and practices (GitHub, BitBucket, etc.)
Demonstrable talent producing infrastructure and software/systems architecture diagrams and documentation
Ability to write and speak clearly
Proactively asks for feedback from coworkers and identifies ways to act upon it
Experience troubleshooting and ability to analyze and resolve difficult problems quickly.
Evidence of effectively communicating technical concepts to technical and non-technical staff.
Experience in work that requires being detail-oriented and organized.
Experience/certifications for public cloud (primarily AWS but also Azure and Google Cloud)
Understanding of virtual machine/hypervisor/container technologies (Nutanix AHV, VMWare, Xen, AHV, Docker, Podman, LXD)
Experience with Linux and/or Windows OS, including patch management and system maintenance
Demonstrable scripting skills (i.e., Bash/Ksh, Powershell, Perl, Python, Ruby)
Experience with storage technologies including block and object storage solutions (EBS, EFS, S3, GCS, CIFS/SMB, NFS/AFS)
Familiarity with physical and cloud network concepts and principles (i.e., OSI model, TCP/UDP/ICMP, VRFs, VLANs, VPCs, Security Groups, routing, NLB/ALB/ELB, NGFW, WAF, Direct Connect, ExpressRoute, RNAT/SNAT, Zero Trust, etc.)
Experience with network services (i.e., NTP, DNS, DHCP, LDAP)
Familiarity with secure secrets management using Hashicorp Vault and AWS Secrets Manager
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
Required to stand for varying lengths of time and walk moderate distances to perform work.
Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Clearly communicate to perform essential functions.
Flexible work options may be available after successfully completing the initial 90-day training period.
Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Special Instructions:

Please note after the first round of zoom interviews, second round interviews will be conducted in person. ASU will not be compensating travel expenses for out-of-state candidates.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented.Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Scottsdale

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$16154.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description