Principal Customer Success Manager

🇺🇸 Dallas, TX 🕑 Full-Time 💰 $145K - $181K 💻 Customer Success 🗓️ March 8th, 2026

Edtech.com's Summary

PowerSchool Group LLC is hiring a Principal Customer Success Manager to lead strategic digital and AI-driven customer engagement initiatives that enhance retention and product adoption. The role involves designing scalable AI playbooks, predictive churn models, and automated campaigns to deliver personalized, high-impact customer experiences while working independently and expanding leadership responsibilities over time.

Highlights

Lead digital strategy by designing AI-driven automation for onboarding, product adoption, and customer health checks.
Implement predictive churn modeling to identify at-risk customers early.
Develop generative AI content and automated email campaigns tailored to customer personas and behaviors.
Build end-to-end digital customer journeys and in-app messaging for self-service support and feature adoption.
Collaborate with IT and Product teams for seamless Customer Success platform deployment.
Use AI for expansion mapping to identify upsell opportunities and automate lead generation.
Drive organizational change through training, communication, and stakeholder engagement.
Define KPIs and dashboards to measure digital initiative success and customer outcomes, focusing on churn and adoption.
Minimum qualifications include a bachelor's degree, 10+ years in Customer Success or SaaS operations, and experience leading technology implementations.
Preferred skills include familiarity with platforms like Salesforce and Gainsight, expertise in automation and AI, cross-functional project management, and EdTech background.
Estimated base salary range: $144,500 - $180,600 USD with comprehensive benefits including insurance, 401(k), generous PTO, and tuition reimbursement.

Principal Customer Success Manager Full Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $144,500 - $180,600 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

Original Job Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage