Edtech.com's Summary

Ellucian is hiring a Principal Enablement Consultant. The role involves collaborating across teams to design and execute pre-configuration of Banner or Colleague modules, creating standardized delivery materials, and supporting delivery project teams through mentoring and coaching. The consultant will also develop continuous feedback processes, update delivery standards, and work on improving delivery efficiency and customer satisfaction while managing multiple projects.

Highlights

Identify, design, and execute pre-configuration of Banner or Colleague module areas in a subject matter expertise capacity.
Collect requirements from field consultants and validate use cases for pre-configuration.
Create standardized delivery materials and facilitate prescriptive delivery adoption, including communication, training, and change management tools.
Provide hands-on mentoring and coaching throughout project delivery phases to ensure team preparedness and confidence.
Establish continuous feedback mechanisms using knowledge management to integrate lessons learned into delivery standards.
Review and improve delivery materials based on user feedback and performance metrics.
Update and document team processes, procedures, and templates; prepare materials for product releases.
Stay current with professional services delivery practices, innovation updates, industry best practices, and higher education standards.
Requires a Bachelor’s degree (or foreign equivalent) in higher education, technology, business, or related field, with 3 years of relevant experience including 3 years as a PS Consultant or blend of consulting and customer-facing roles with Ellucian Banner or Colleague solutions.
Position is 100% remote with 0-25% travel, up to 72 hours for onsite client consulting, domestic or international.

Principal Enablement Consultant Full Description

About Ellucian

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.

About the Opportunity

Ellucian Company LLC has an opening for a full-time Principal Consultant in Reston, VA 20191 (HQ)
Duties are to work with team members across the organization to help identify, design, and execute the pre-
configuration of the Banner or Colleague module area/capability areas in their respective area of subject
matter expertise. Collect requirements for pre-configuration needs from consultants delivering in the field
to shape and validate the use cases for each instance of pre-configuration. Contribute to creating a
standardized set of delivery materials to be used against the pre-configuration and the prescriptive delivery
model as developed in conjunction between PS delivery consulting and Enablement consulting experts.
Collaborate with various departments within the organization to help create and implement
communications, training, and essential change management materials and tools to facilitate the adoption of
prescriptive delivery, ensuring their seamless integration into field operations. Work alongside delivery
project teams beginning with the kickoff phase, providing hands-on mentoring and support throughout the
delivery phase, helping teams start effectively with the necessary tools and knowledge, and offering
coaching in real-world client engagements to ensure teams are well-prepared and confident. Design and
establish effective continuous feedback mechanisms by leveraging existing knowledge management
solutions to conduce retrospectives and integrate lessons learned into delivery standards and practices.
Review and evaluate the effectiveness of delivery materials and make continuous improvements based on
user feedback and performance metrics. Contribute to updating and documenting team processes,
procedures, and templates as we design, develop, deliver, and implement our standards and practices.
Develop processes for maintaining materials moving forward and preparing for product releases. Stay
current with PS delivery practices, Innovation delivery package updates, industry best practices, and higher
education best practices to ensure that delivery content and practices remains current, scalable, and built-in
consideration of customer needs. Actively contribute to the COO delivery function, partner tightly across
the PS and CTO organizations to suggest new ways to improve and streamline how delivery work is done
to help ensure standardization and scale of all delivery functions going forward. Continuously identify
opportunities for process improvements in the delivery readiness workflow, striving to enhance efficiency
and customer satisfaction. Maintain keen ability to work multiple high-priority, highly visible projects
simultaneously, with an ability to drive multiple projects to completion in an environment with competing
deadlines. Requires a Bachelor's or its foreign equivalent in higher education, technology, business, or a
related major. Higher degree accepted but not a minimum requirement plus 3 years experience in in job
offered or related occupation with higher educational institutions in consulting, technology, or related field.
Experience must include 3 years' experience as a PS Consultant or a mix of PS consulting and customer-
facing experience working with Ellucian Banner or Colleague solutions, including 2 years as a consultant or
other similar delivery and/or customer-facing role & 2 years' experience in managing a broad range of
technology projects and demonstrated learning ability. This is 100% remote position. Travel requirement:
0-25% - up to 72 hours including travel time to various anticipated client locations for onsite consulting on
an as needed basis (may be domestic or international). Email resumes to : dawn.rowe@ellucian.com.

Original Job Description

About Ellucian

Values Rooted in Purpose

About the Opportunity

Ellucian Company LLC has an opening for a full-time Principal Consultant in Reston, VA 20191 (HQ)
Duties are to work with team members across the organization to help identify, design, and execute the pre-
configuration of the Banner or Colleague module area/capability areas in their respective area of subject
matter expertise. Collect requirements for pre-configuration needs from consultants delivering in the field
to shape and validate the use cases for each instance of pre-configuration. Contribute to creating a
standardized set of delivery materials to be used against the pre-configuration and the prescriptive delivery
model as developed in conjunction between PS delivery consulting and Enablement consulting experts.
Collaborate with various departments within the organization to help create and implement
communications, training, and essential change management materials and tools to facilitate the adoption of
prescriptive delivery, ensuring their seamless integration into field operations. Work alongside delivery
project teams beginning with the kickoff phase, providing hands-on mentoring and support throughout the
delivery phase, helping teams start effectively with the necessary tools and knowledge, and offering
coaching in real-world client engagements to ensure teams are well-prepared and confident. Design and
establish effective continuous feedback mechanisms by leveraging existing knowledge management
solutions to conduce retrospectives and integrate lessons learned into delivery standards and practices.
Review and evaluate the effectiveness of delivery materials and make continuous improvements based on
user feedback and performance metrics. Contribute to updating and documenting team processes,
procedures, and templates as we design, develop, deliver, and implement our standards and practices.
Develop processes for maintaining materials moving forward and preparing for product releases. Stay
current with PS delivery practices, Innovation delivery package updates, industry best practices, and higher
education best practices to ensure that delivery content and practices remains current, scalable, and built-in
consideration of customer needs. Actively contribute to the COO delivery function, partner tightly across
the PS and CTO organizations to suggest new ways to improve and streamline how delivery work is done
to help ensure standardization and scale of all delivery functions going forward. Continuously identify
opportunities for process improvements in the delivery readiness workflow, striving to enhance efficiency
and customer satisfaction. Maintain keen ability to work multiple high-priority, highly visible projects
simultaneously, with an ability to drive multiple projects to completion in an environment with competing
deadlines. Requires a Bachelor's or its foreign equivalent in higher education, technology, business, or a
related major. Higher degree accepted but not a minimum requirement plus 3 years experience in in job
offered or related occupation with higher educational institutions in consulting, technology, or related field.
Experience must include 3 years' experience as a PS Consultant or a mix of PS consulting and customer-
facing experience working with Ellucian Banner or Colleague solutions, including 2 years as a consultant or
other similar delivery and/or customer-facing role & 2 years' experience in managing a broad range of
technology projects and demonstrated learning ability. This is 100% remote position. Travel requirement:
0-25% - up to 72 hours including travel time to various anticipated client locations for onsite consulting on
an as needed basis (may be domestic or international). Email resumes to : dawn.rowe@ellucian.com.

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