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Piedmont HealthCare
Principal Trainer - Professional Billing
Edtech.com's Summary
Piedmont Healthcare Corporate is hiring a Principal Trainer - Professional Billing. The Principal Trainer will master Epic applications and Piedmont-specific workflows, develop and lead training programs, create training materials, and provide direct user support both on-site and remotely. The role involves building and maintaining training environments, participating in system design, and coordinating training strategies and facility management.
Highlights
- Develops and leads training programs for Epic applications and Piedmont workflows.
- Creates training materials and uses diverse methods including classroom, web-based, remote instruction, and one-on-one coaching.
- Provides user support during go-live events and ongoing training, on-site and remotely.
- Builds, tests, and maintains training environments aligned with production systems.
- Participates in workflow design and system build as part of the application workgroup.
- Coordinates training strategies, policies, content, scheduling, education, and certification management.
- Assists with management of training facilities and technical infrastructure.
- Establishes critical relationships with co-workers, physicians, and users of the Epic application suite.
- Bachelor’s Degree in business, computer technology/science, or related field required, or relevant work experience in lieu.
- Requires 3 years of relevant software training/support experience or 7 years without a degree plus Epic certification within 90 days.
Principal Trainer - Professional Billing Full Description
Principal Trainer - Professional Billing
Location
US-GA-Atlanta
ID
2026-28751
Category Information Technology
Position Type Full-Time
Location Type Hybrid
Business Unit : Company Name Piedmont Healthcare Corporate
Overview
The Principal Trainer will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. The Principal Trainer is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.
Responsibilities
This position will be the content expert for their respective application(s). Responsible for mastering both an Epic application and Piedmont-specific workflows. They develop and lead the implementation of the training program and associated training materials for their respective application(s) in coordination with other Principal Trainers for applications that share a portion of the end user's workflow. The training program should meet initial and ongoing training needs and support usability (i.e. proficiency) program led by the Director. Training methods may include classroom, web-based learning, remote instruction (e.g. WebEx), one on one coaching, and a variety of written material. Principal Trainers are expected to help match the content, curriculum, and methods to the role and workflow of the user necessary for the most effective training. Principal Trainers are responsible for the quality of the training content and curriculum, staying current with best practices for instruction and use of application(s), participating in go-live events, direct training, and provide user support. User support may include both on-site support and remote support when needed. The Principal Trainer will also be responsible for building, testing, and maintaining the training environment in coordination with the Program Manager, Environments to ensure that the training environments closely match production environment. Principal Trainers are integral members of the application workgroup and are responsible for participating in workflow design and system build in order to gain in-depth knowledge of the system functionality and rationale for the workflow design. This position is responsible for assisting with the development and/or coordination of all application training strategies, training policies and procedures, course content, course scheduling/coordination, course education and certification management of system approved applications. This position is responsible for assisting with the oversight of all training facility management including the construction, technical infrastructure, and all devices used in the delivery of these services. This position is a representative of the Information Services team and is responsible for establishing and maintaining critical business relationships with fellow Piedmont co-workers, physicians and all others who use or interact with the Epic application suite.
Qualifications
Education
- Bachelor’s Degree in business administration, computer technology or science, or a closely related field is Required or
- In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement Required
Work Experience
- 3 years of progressively responsible professional work experience providing computer-based software training, support, project management, or a closely related field Required or
- In lieu of degree seven (7) years of progressively responsible professional work experience providing computer based software training, support, project management or a closely related field Required
Licenses and Certifications
- the appropriate Epic certification be successfully obtained for a specific area of assigned responsibility within 90 Days Required
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