Product Manager

Job Profile:

IT Project Specialist 3

Job Family:

IT Project Management

Time Type:

Full time

Max Pay - Depends on experience:

$95,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Works closely and collaboratively with project managers and product managers to assist with intermediate to complex tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Job Description:

Are you a Salesforce guru with a passion for collaboration and partnership? Are you self-motivated, a quick learner, and consistently thinking about the big picture even when working on smaller tasks? Then keep reading below for this Product Manager opportunity and apply today!

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We are seeking a Product Manager to join our CRM team. Every day you will make a difference in the lives of others by supporting the day-to-day operations and performance infrastructure for Salesforce-based products serving the Enrollment Center. Reporting to the Senior Product Manager and embedded into the Salesforce team, you will be responsible for creating, managing, and maintaining operational dashboards and reporting; supporting staff workforce allocation and data management; conducting fraud review; and collaborating with Business Analysts on system change requests. Your role may expand over time to include other products integrated into Salesforce to create greater efficiency and support within the Enrollment Center.

Communication and partnership are central to your success. You will work closely with Enrollment Center leadership, CRM analysts, and Business Analysts to ensure operational needs are clearly understood and translated into effective system solutions. A key partner outside the Enrollment Center is the marketing team, whose communications work is closely tied to enrollment operations. You will be expected to build trust across all stakeholder groups and approach every engagement—regardless of scope—with a strategic mindset and an awareness of the broader enrollment picture.

While not all responsibilities begin on day one, we expect that you will grow into a trusted strategic partner to the Enrollment Center by contributing to cross-functional initiatives that support enrollment growth, building deep institutional knowledge, and becoming a go-to resource for system-informed decision making.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ.

Essential Duties:

Salesforce Operations

• Build and maintain working knowledge of Salesforce objects, configurations, and workflows supporting the Enrollment Center; develop increasing depth and independence over time.

• Leverage Salesforce data to support staff workforce allocation and database management, including load balancing across funnels, and record updates related to new hires, departures, and portfolio adjustments.

Dashboards, Reporting & Workflow Optimization

• Create, manage, and maintain Salesforce dashboards and reports that provide Enrollment Center leadership with timely visibility into staff activity, workload distribution, and enrollment funnel performance.

• Support the implementation of automation logic and outreach sequencing frameworks within Salesforce to reduce manual processing and improve operational efficiency; identify friction points and surface process improvement recommendations to leadership.

Fraud Review & Risk Mitigation

• Execute fraud review activities within Salesforce and assist in managing automated processes used to detect, escalate, and remediate fraudulent or non-compliant applications.

Stakeholder Communication & Partnership

• Maintain proactive communication with Enrollment Center leadership, CRM analysts, and Business Analysts to ensure all parties are informed and aligned as system changes and operational updates move forward.

• Partner with the marketing team and other cross-functional stakeholders to coordinate communications and ensure alignment when changes impact downstream processes or outreach activities.

• Serve as a reliable operational resource for the Enrollment Center, building institutional knowledge and trust-based relationships that support long-term strategic partnership and enrollment growth.

General Responsibilities

• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ.

Desired Qualifications:

• Bachelor's degree or higher in a related field.

• Experience in a leadership, supervisory, or people management role within EdPlus, particularly supporting the Enrollment Center, Success Center, or a related operational area.

• Experience participating in business initiatives, process improvement efforts, or cross-functional projects that influenced system or operational changes.

• Demonstrated working knowledge of Salesforce from a user or business stakeholder perspective, including experience navigating reports, dashboards, or workflows in support of day-to-day operations.

• Demonstrated ability to communicate effectively across operational leaders, technical teams, and cross-functional partners, with a track record of building trust and maintaining alignment across stakeholder groups.

• Demonstrated capacity for strategic thinking, with the ability to connect operational decisions to broader goals and contribute meaningfully to enrollment growth initiatives.

• Experience with project coordination or project management in a business or operational context.

• Evidence of familiarity with operational reporting or performance dashboards in a business operations context.

• Demonstrated familiarity with fraud review, risk mitigation, or quality assurance processes.

• This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE: Please answer the following questions in your cover letter:

• Describe your experience working within Salesforce or a similar CRM platform in a business or operational capacity. How did you use the system to support day-to-day operations, and what was your role in any system changes or improvements that resulted from your work?

• Tell us about a time you served as a bridge between an operational team and a technical team or cross-functional partners. How did you ensure all stakeholders stayed informed and aligned, and what was the outcome?

Salary & Benefits:

$80,000 - $95,000 per year; DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare

• Financial Security

• Retirement

• Family Resources

• Tuition Reduction (eligible ASU Employee, their dependents and spouse)

• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. (This is an in-person, hybrid position.)

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23937.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.