Bright Horizons
Product Manager
CRM
Power BI
SaaS
Edtech.com's Summary
Bright Horizons is hiring a Product Manager to oversee the day-to-day execution of their Sales CRM platform using Microsoft Dynamics 365. The role involves managing the product backlog, driving sprint execution, and collaborating with engineering and stakeholders to improve operational efficiency for Enrollment Managers and Contact Center teams.
Highlights
- Manage and maintain product backlog in Azure DevOps, refining user stories with clear requirements and acceptance criteria.
- Lead Agile ceremonies such as backlog refinement, sprint planning, daily standups, and sprint reviews.
- Provide direct support to developers by clarifying requirements and resolving workflow questions.
- Handle stakeholder requests from Sales, Contact Center Operations, and Marketing, prioritizing bugs, enhancements, and new initiatives.
- Prepare release notes, ensure user acceptance testing, and coordinate training and adoption with Operations.
- Track sprint delivery, defect trends, and feature adoption using reporting tools like Power BI and Dynamics 365.
- Required 1-3 years experience in Product Management or Product Ownership within Agile/Scrum environments.
- Preferred skills include user story and acceptance criteria writing, Microsoft Dynamics 365 CRM, contact center workflows, and reporting tools.
- Annual salary range between $95,000 and $135,000, dependent on experience and qualifications.
- Benefits include medical, dental, vision insurance, paid leave, 401(k), disability, life insurance, tuition assistance, and caregiving support.
Product Manager Full Description
Product Manager
Newton, Massachusetts, United States of America, 02459
Technology
Technology
Full time
Primary Purpose
The Product Manager/Product Owner will own day-to-day product execution for Bright Horizons’ Sales CRM platform (Microsoft Dynamics 365), ensuring high-quality delivery, clear requirements, and operational efficiency improvements for Enrollment Managers and Contact Center teams.
This role is responsible for translating business needs into actionable backlog items, driving sprint execution, and serving as the primary point of contact for engineering on in-flight initiatives.
This is a hybrid position requiring 3 days a week onsite at our headquarters in Newton, MA.
Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.
Primary Responsibilities
1. Backlog Ownership & Story Quality (Core Responsibility)
- Own and maintain the team backlog in Azure DevOps (ADO)
- Rewrite and refine legacy/inherited user stories into clear, actionable requirements
- Ensure every story includes:
- Defined workflow impact
- Acceptance criteria
- Dependencies
- Success metrics (where applicable)
- Break down large initiatives into delivery-ready increments
2. Sprint Execution & Agile Ceremonies
- Run or co-run:
- Backlog refinement
- Sprint planning
- Daily standups (as needed)
- Sprint reviews
- Ensure sprint readiness:
- Stories are groomed, sized, and understood
- Track and manage:
- Sprint scope changes
- Blockers and risks
3. Developer Support & Requirement Clarification
- Serve as first line of support for:
- Developer questions
- Workflow clarifications
- Edge cases
- Partner with stakeholders to resolve unknowns quickly
- Reduce engineering downtime due to unclear requirements
4. Stakeholder Intake & Triage
- Manage incoming requests from:
- Sales (Enrollment Managers)
- Contact Center Operations
- Marketing / Analytics
- Triage and categorize:
- Bug vs enhancement vs net-new initiative
- Prepare structured inputs for prioritization
5. Release Readiness & Communication
- Prepare:
- Release notes
- Change summaries for Ops
- Ensure features are:
- Tested (UAT coordination)
- Documented
- Partner with Ops on:
- Training readiness
- Adoption tracking
6. Basic Reporting & Operational Metrics
- Track and report on:
- Sprint delivery metrics
- Defect trends
- Feature adoption (where available)
- Support build-out of dashboards (Power BI / D365)
Minimum Qualifications:
- 1–3 years of experience in Product Management or Product Ownership in an Agile/Scrum environment
Preferred Qualifications:
- Writing user stories & acceptance criteria
- CRM platforms (preferably Microsoft Dynamics 365)
- Strong requirement writing and documentation
- Comfortable working with engineering teams daily
- Organized and detail-oriented
- Able to manage ambiguity and incomplete legacy work
- Contact center workflows (case management, call flows)
- SaaS or service-based business models
- Power BI or reporting tools
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.
Compensation:
The annual salary for this position is between $95,000-$135,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Benefits:
Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
Medical, dental, and vision insurance
Medical, dental, and vision insurance
- Paid vacation, sick, holiday, and parental bonding leave
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Life insurance
- Money-saving discounts and financial planning tools
- Tuition assistance and education coaching
- Caregiving support and resources for the children and adults in your family
- Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Life at Bright Horizons:
At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
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