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edtech.com
Macmillan Learning logo

Macmillan Learning

Product Manager & App Support (Technology)

🇺🇸 Hybrid - New York, NY

🕑 Full-Time

💰 $160K - $175K

💻 Product Development

🗓️ June 30th, 2025

Edtech.com's Summary

Macmillan Publishers is hiring a Product Manager & App Support (Technology) to define and execute the vision, strategy, and roadmap for enterprise applications including ServiceNow, Google Workspace, and LumApps. The role leads platform rollouts, collaborates with stakeholders to align business needs, and manages vendor relationships to enhance scalable, user-centric business platforms.

Highlights
  • Own the product vision and roadmap for ServiceNow, Google Workspace, LumApps, and other enterprise applications.
  • Lead platform rollout, change management, and feature delivery with cross-functional teams.
  • Analyze feedback and usage data to prioritize improvements and resolve platform gaps.
  • Manage vendor and platform partner relationships, ensuring SLAs, enhancements, and integrations.
  • Required certifications include ITIL and Product Management credentials such as Pragmatic or AIPMM.
  • Must have 5+ years in enterprise product or platform management experience.
  • Proven experience implementing and managing ServiceNow and familiarity with ITIL frameworks.
  • Experience with Google Workspace, LumApps, identity management tools (SSO, Okta), SaaS licensing, integrations, and global rollouts.
  • Annual salary range: $160,000 to $175,000.
  • Supports a global workforce and collaborates with multiple departments and vendors.

Product Manager & App Support (Technology) Full Description

Product Manager & App Support (Technology)

Job Category: Technology
Requisition Number: PRODU003110
Full-Time
Hybrid
120 Broadway
New York, NY 10271, USA

Job Details

Description
The Product Manager – Enterprise Applications is responsible for defining and executing the vision, strategy, and roadmap for critical business platforms such as ServiceNow, Google Workspace, LumApps, and new SaaS solutions. This role focuses on delivering scalable, user-centric enterprise applications that support collaboration, automation, and productivity across a global workforce.

What you'll do:
  • Own the product vision and roadmap for ServiceNow, Google Workspace, LumApps, and new enterprise applications.
  • Collaborate with stakeholders to gather requirements, align business needs, and translate them into product features.
  • Lead platform rollout, change management, and feature delivery initiatives with cross-functional teams.
  • Analyze feedback and application usage data to prioritize improvements and resolve platform gaps.
  • Manage relationships with vendors and platform partners to support SLAs, product enhancements, and integrations.

What you'll bring:
  • ITIL, Product Management Certifications (e.g., Pragmatic, AIPMM)
  • 5+ years in enterprise product/platform management
  • Proven experience implementing and managing ServiceNow.
  • Familiarity with ITIL frameworks and advanced automation practices.
  • Excellent problem-solving and communication skills.
  • Experience implementing or managing Google Workspace , LumApps other Enterprise applications.
  • Experience with identity management tools (SSO, Okta), SaaS licensing, integrations, and
    global rollouts.

This role will have an annual salary of $160,000-$175,000. 

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats. 

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur. 

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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