Handshake
Product Specialist
SaaS
Edtech.com's Summary
Handshake is hiring a Product Specialist. The role involves driving product adoption and customer education within the education partner network by leading large-scale programs, managing high-visibility events, and helping partners use Handshake effectively to improve student outcomes and retention.
Highlights
- Design and deliver educational meetups and live events for 50+ attendees to boost feature adoption and retention.
- Lead both group and customized product training sessions to expand use of key workflows.
- Consult with educational partners to optimize product workflows aligned with institutional goals.
- Collaborate with Success, Product, Sales, and Marketing teams to incorporate customer feedback into product and training improvements.
- 3+ years experience in Career Services, Higher Education, or customer-facing SaaS roles required.
- Strong presentation and facilitation skills for in-person and virtual environments.
- Proven ability to train customers on complex software and drive product adoption.
- Willingness to travel extensively (50-75%) for trainings, conferences, and event management.
- Benefits include equity ownership, 401(k) match, paid parental leave, medical/dental/vision coverage, wellness stipend, learning stipend, flexible PTO, and team outings.
- Bonus qualifications include leadership experience in Career Services or Higher Education and familiarity with EdTech platforms like Handshake.
Product Specialist Full Description
About Handshake
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.
Why join Handshake now:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
- Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others
- Build a massive, fast-growing business with billions in revenue
The Role
Handshake is hiring a Product Specialist to drive product adoption and customer education across our education partner network. This role sits at the intersection of product expertise, training, and customer impact. You’ll lead large-scale education programs, own high-visibility events, and help partners fully leverage Handshake to improve student outcomes and retention. If you love being customer-facing, traveling, and turning product knowledge into measurable impact, this role is for you.
- Design and deliver Handshake Academy Meetups and Live events for 50+ attendees to increase feature adoption and account retention
- Lead 1:many and customized trainings that drive measurable expansion of key product workflows
- Consult with education partners to optimize workflows and align product usage to institutional goals
- Partner with Success, Product, Sales, and Marketing to translate customer insights into product improvements and scalable training programs
You Have
Must-Haves:
- 3+ years of experience in Career Services, Higher Education, or customer-facing SaaS roles
- Proven track record training customers on complex software and driving adoption
- Experience planning and executing customer events or workshops end-to-end
- Ability to translate technical product functionality into clear, outcome-driven guidance
- Strong presentation and facilitation skills across both in-person and virtual settings
- Willingness to travel extensively (50–75%) for trainings, conferences, and events, as well as manage the logistical aspects of these offerings
- Ability to manage multiple priorities independently in a fast-paced environment
- Strong relationship-building skills and confidence navigating tough customer conversations
Bonus Points:
- 4+ years in Career Services or Higher Education leadership
- 2+ years of experience with a complex SaaS platform
- Deep familiarity with Handshake or competing EdTech platforms
- Experience in EdTech Customer Success, Sales Engineering, or Implementation
We Offer
Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
Similar Jobs
Associate Director of STEM / ECC
Rocketship Public Schools
🇺🇸 Hybrid - Milwaukee, WI
Professional Development Program Specialist
Virginia's Community College System
🇺🇸 Hybrid - Midlothian, VA
Regional Professional Development Manager (Remote)
Teaching Strategies
🇺🇸 Remote - US
Academic Coach
Strayer University
🇺🇸 Remote - US
Learning and Development Specialist
NorthStar Anesthesia
🇺🇸 Irving, TX
