Ascend Learning
Product Training Specialist
Gainsight
Edtech.com's Summary
Ascend Learning is hiring a Product Training Specialist. This role involves delivering expert training on Nursing products through onsite and virtual sessions, collaborating with internal teams to support client adoption and outcomes, and providing operational support including technical troubleshooting and KPI tracking.
Highlights
- Train new and existing clients on Nursing solutions through hands-on demonstrations and webinars.
- Collaborate with Client Success Team and stakeholders for onboarding and ongoing product training.
- Maintain expert-level knowledge of Nursing products and updates.
- Use technology platforms like Zoom, Gainsight, and D365 for training delivery and client engagement.
- Support sales with student orientations and troubleshoot product/technical issues.
- Require bachelor's degree in education, healthcare, or business; master’s preferred.
- At least 2 years of experience in training, education, or product support.
- Ability to travel up to 50% for onsite training and client engagement.
- Strong presentation, communication, analytical, and problem-solving skills.
- Benefits include flexible PTO, competitive insurance, 401(k) matching, parental leave, wellness resources, tuition reimbursement, and community programs.
Product Training Specialist Full Description
Product Training Specialist
Category: Customer Service
Req ID: 1098
Date: Jun 3, 2026
Location: Leawood, KS, US, 66211 TX, US
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes.
WHAT YOU'LL DO
The Product Training Specialist delivers Nursing product training support through expert product knowledge to ensure client product understanding, adoption of resources, and achievement of client outcomes. The Product Training Specialist (PTS) delivers onsite and virtual client trainings partnering directly with members of the Client Success Team and other key stakeholders within the organization to deliver onboarding and proactive ongoing service to clients to lead to product usage. The role will host engaging Live Webinars, technical troubleshooting. And operational support for KPI tracking using technology platforms such as Zoom to promote Nursing solutions as the leader in the industry for clients to achieve outcomes.
WHERE YOU’LL WORK
This position can work remote within the United States with a preferred location of Texas. This position does require up to 50% travel.
HOW YOU’LL SPEND YOUR TIME
- Train new and existing clients about Nursing solutions in a virtual or onsite meeting providing hands-on demonstrations of product features and functionalities in the product site.
- Collaborate with Client Success Team and internal stakeholders to plan, execute, and assess client onboarding and proactive ongoing product training needs and provide feedback for product enhancements.
- Maintain "expert" level knowledge of all Nursing solutions staying informed about product updates, new features and functionality changes.
- Lead client facing live webinars aligned to product needs and industry trends.
- Use Gainsight, D365, or other technical approaches to maintain awareness of client status/book of business to increase client engagement and loyalty.
- Maintain awareness of client status to increase client engagement, loyalty, and escalate concerns to key stakeholders. Deliver detailed client follow-up to support service delivery and respond to additional questions and training needs.
- Support sales team with revenue targets in ensuring timely onsite and virtual student orientations when demand exceeds sales bandwidth.
- Support operational initiatives and troubleshoot product/tech issues to assist clients with quick resolution.
WHAT YOU'LL NEED
- Bachelor’s degree in education, healthcare or business-related field required. Master’s Degree preferred
- 2+ years of industry experience in educating or training on product resources.
- Teaching or training in a business or academic setting
- Development of presentations to aid in learning
- Troubleshooting product or technical support issues
- Evaluating the effectiveness in training programs to assist customers with utilizing product lines
- Ability to travel up to 50%
- Self-motivated learner who is eager to learn a large portfolio of products
- Ability to deliver effective and engaging presentations with the capacity to adapt training styles to various audiences
- Innovative thinker with creative problem-solving and continuous improvement skills
- Articulate communicator with active listening skills who can positively engage an audience
- Strong analytical skills with the ability to accurately interpret data
- Present data findings in a manner that gives valuable insight and assists in driving effective decision-making processes
- Detailed oriented with accuracy and troubleshooting expertise in various system and product areas
- Proficient organizational skills with the ability to successfully manage and prioritize daily tasks and responsibilities
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.
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