Amplify
Professional Development Operations Manager
Edtech.com's Summary
- Oversee coordination and execution of professional development preparation, scheduling, updates, and delivery.
- Manage customer inquiries, recommend services, gather event logistics, and confirm session details with school leaders.
- Maintain accurate customer and session data using Salesforce and adhere to service level agreements (SLAs).
- Align customer needs with assigned products and professional development offerings according to business policies.
- Collaborate cross-functionally with Sales and internal teams to support professional development initiatives.
- Required skills include proficiency in Salesforce, Google Workspace, data analysis, and strong communication abilities.
- Minimum qualifications: Bachelor’s degree or equivalent, 2+ years in education or educational publishing/technology, and 1+ year using relevant data management systems.
- Preferred qualifications: strong collaboration and interpersonal skills, ability to navigate internal systems quickly, and experience with process improvements.
- Salary range is $70,000 to $85,000 with eligibility for an annual discretionary bonus.
- Amplify serves over 15 million students nationwide and provides a comprehensive benefits package including 401(k), health insurance, paid time off, and parental leave.
Professional Development Operations Manager Full Description
A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.
Job Description:
Join a collaborative team focused on expanding the reach and impact of our Customer Experience. In this role, you will partner with educators and internal teams to support the successful planning and delivery of professional development experiences.
The Professional Development Operations Manager works closely with internal stakeholders and school districts to plan and schedule sessions within requested timelines. This role requires strong prioritization, adaptability, and attention to detail to ensure seamless execution. As a key member of the Professional Development Operations team, this position plays a critical role in supporting both Amplify and the schools we serve.
Essential Responsibilities:
Professional Development Coordination & Execution
Oversee and coordinate Amplify Professional Development, executing processes that support preparation, scheduling, updates, and delivery
Maintain a strong understanding of operational processes to support scheduling and execution
Navigate tools and systems efficiently to manage workflows with speed and accuracy
Customer Engagement & Support
Manage a wide range of customer inquiries, including recommending appropriate professional learning services, gathering event logistics, and addressing questions related to purchases
Apply a customer-focused approach while balancing business priorities when scheduling sessions
Confirm session details with school leaders across various levels
Systems, Data & Reporting
Maintain accurate customer and session data in Salesforce in alignment with established SLAs
Use Salesforce and other systems to track and communicate the status of remaining sessions to stakeholders
Product Knowledge & Alignment
Maintain a strong understanding of assigned products and related professional development offerings, aligning customer needs with appropriate solutions in accordance with business policies
Cross-Functional Collaboration
Partner cross-functionally with Sales and internal teams to support professional development initiatives
Minimum Qualifications:
Bachelor's degree or equivalent combination of education and experience
2+ years of experience in education or educational publishing/technology
1+ year of experience using Salesforce or similar systems to manage data
Demonstrated ability to analyze and interpret data across multiple systems
Solid understanding of business processes, financials, and operational workflows
Proficiency in Google Workspace
Strong written and verbal communication skills
Preferred Qualifications:
Strong collaboration and interpersonal skills
Ability to thrive in a fast-paced, service-oriented environment
Experience communicating with customers across various organizational levels
Ability to quickly learn and navigate internal systems
Proven ability to identify and implement process improvements that enhance efficiency, productivity, quality, and cost savings
What we offer:
Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $70,000 - $85,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.
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