State of Colorado
Training Specialist III
Edtech.com's Summary
Colorado Department of Human Services is hiring a Training Specialist III. This role designs, develops, and delivers training programs for case management agencies involved with Adult Financial Assistance, Colorado Works, and DEWS Employment and Training programs. The specialist ensures training compliance with federal and state regulations while providing innovative virtual and in-person support across Colorado counties.
Highlights
- Designs, develops, and delivers training curricula for DEWS staff, counties, and partner agencies, including technical and soft skills training.
- Provides 1:1 technical assistance and over-the-shoulder coaching for case management and workforce support programs.
- Utilizes software for creating newsletters, training content, and marketing materials; ensures accessibility compliance of training materials.
- Collaborates with multiple divisions, counties, and partners to coordinate training objectives, evaluate effectiveness, and implement improvements.
- Supports tracking and learning management system (LMS) processes for DEWS training courses.
- Minimum qualifications include six years of relevant experience with Human Services Management Systems such as CBMS, or instructional design experience; or a related combination of education and experience.
- Preferred qualifications include experience as a workforce support case manager, curriculum development expertise, strong communication skills, and leadership of cross-functional teams.
- Salary range is $58,872.00 - $76,416.00 annually; exempt position not eligible for overtime.
- Department serves Adult Financial Assistance programs, Colorado Works, and SNAP Employment & Training programs, focusing on vulnerable families and workforce development statewide.
- May require travel within Colorado for meetings and community engagement; position supports hybrid work with some in-office days required.
Training Specialist III Full Description
Training Specialist III
Salary
$58,872.00 - $76,416.00 Annually
Location
Denver, CO
Job Type
Full Time
Job Number
IHA 06898 4/15/26
Department
Colorado Department of Human Services
Division
OES (Office of Economic Security)
Opening Date
04/15/2026
Closing Date
4/22/2026 11:59 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
1575 Sherman Street
FLSA Status
Exempt; position is not eligible for overtime compensation.
Department Contact Information
roni.schad@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Department Information
*THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS*
Please note: This recruitment may be used to fill multiple vacancies.
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About the Unit:
The Division of Economic and Workforce Support (DEWS)is responsible for ongoing implementation of an array of Adult Financial Assistance Programs (Old Age Pension, State Burial Assistance, Aid to the Needy Disabled, Aid to the Blind, AND/AB Supplemental Security Income, and Colorado Supplement), the Colorado Works Programs, Employment and Workforce Development Services and the Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T). Adult Financial Assistance programs provide a safety net for elderly and disabled indigent adults. Colorado’s TANF Program is known as Colorado Works and is designed to assist participants to terminate their dependence on government benefits by promoting job preparation, work and marriage and to develop strategies and policies that focus on ensuring that participants are in work activities as soon as possible. The Colorado Works program, in its design, also promotes investment into capacity building and prevention work to strengthen families, providing for positive youth development and healthy relationships. The program provides access to and support in a variety of activities, including education, job preparation, vocational training, internships and community service. The Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps) provides federal resources to states for the implementation of employment and training programs that help SNAP recipients gain or improve in employment, to reduce dependency on SNAP, known as the SNAP E&T program.
The benefit programs operate in all counties in Colorado and are administered locally by the county departments of human/social services. The SNAP E&T program is operated in 25 counties. The Division supervises county departments of human/social services in the administration of these programs and is responsible for assuring that all counties are complying with the terms of their county policies and that they follow all federal and state statutes and regulations. Division staff write policies and rules; train county staff on policies and procedures and effective case management skills; provide technical assistance to counties on systems issues and ongoing implementation; work with the General Assembly on legislative and fiscal initiatives affecting the counties operation of the programs; report to federal government on implementation of federal programs; monitor county performance in their implementation of the programs; and allocate federal block grant funds to the counties for their use in implementing the program. The Division is the primary link between the county departments of human/social services and the federal government on issues regarding welfare reform and disabled individuals receiving Social Security Insurance (SSI). The Division also works closely with other Divisions and Offices within the Department, other state agencies, the General Assembly, the Governor’s Office and client advocacy organizations in the implementation of welfare reform.
Description of Job
This position is hybrid with at least two (2) days are required and as determined by business need at the office.
The role may involve travel within the state for meetings and community engagement activities.
Summary of the position:
This position exists to ensure training is designed, developed, and delivered to case management agencies in the Adult Financial, Colorado Works, and DEWS Employment and Training programs, which are supervised and administered by DEWS. This position is responsible for contributing to the design, development, and administration of Case Management training across the State, including making necessary updates to materials.
This position provides DEWS staff, Colorado counties, and partners with innovative training options, including virtual and in-person 1:1 over-the-shoulder training. This position assists with the duties and activities of DEWS Workforce Development training and DEWS internal training needs, including: 1) Training design, development and delivery to assure that DEWS staff, counties and partner agencies are complying with federal regulations, state statute, CDHS State Board rules and regulations, county policies and behaviors that workers are to exhibit; 2) troubleshooting and modification to the content of all DEWS training curricula (that is not overseen/developed by the Staff Development Division “SDD”) ; 3) Design, develop and deliver training curriculum and material that includes but is not limited to Colorado Benefits Management System (CBMS) technical desk aids, Workforce Development training content, customer service skills, cultural competency and sensitivity, burnout prevention, emotional resilience and motivational interviewing 4) evaluates and monitors the effectiveness of training approaches and identifies avenues to improve practices of the counties; 5) provision of curriculum design and development, including the usage of approved software required for content design and development.
This position addresses the need to consistently provide Workforce Development training to a large number of County workers statewide, as well as create a variety of training materials, instructional manuals, and guides for internal and external stakeholders.
Primary Job Duties:
Design, Training Development, Administration, and Delivery - In collaboration with the ICM Training Team staff, this position is relied upon to design, develop, administer, and deliver training for staff who supervise, administer, and ensure the appropriateness of benefits and services for Adult Financial, Colorado Works, and DEWS’ Employment and Training programs. Responsibilities include:
Design, Training Development, Administration, and Delivery - In collaboration with the ICM Training Team staff, this position is relied upon to design, develop, administer, and deliver training for staff who supervise, administer, and ensure the appropriateness of benefits and services for Adult Financial, Colorado Works, and DEWS’ Employment and Training programs. Responsibilities include:
- Develop and deliver training curriculum and materials that include, but are not limited to, training for DEWS staff as needed; CBMS technical training; desk aids and demonstration videos; customer service skills; cultural competency and sensitivity; burnout prevention; emotional resilience; and motivational interviewing.
- Utilizes approved software to design monthly DEWS newsletters, training content, marketing materials, and other training resources for delivery to counties and agencies partnered with the Division of Economic and Workforce Support.
- Serving as an expert in accessibility requirements to ensure that all training content meets accessibility requirements in collaboration with the ICM Training Team staff.
- Supporting the process for monitoring, evaluating, communicating, attending, and completing all DEWS training.
- Support tracking and Learning Management System work for developing DEWS training courses.
- Development of CBMS technical training and other training needs.
- Providing over-the-shoulder training and technical assistance, including system data entry, policy implementation, and operationalization of program requirements, independently and in collaboration with various DEWS teams and staff.
- Providing support with curriculum development and guidance/support in the development of training.
- In collaboration with the ICM Training Team, identify effective SMART goals and outcomes for counties, DEWS staff, and partners seeking training support or recommendations.
- Providing 1:1 training and support to counties and partners in all areas of case management.
- Monthly delivery of various Workforce Development Training, including technical and soft skill Case Management Training and Case Management Leadership Training.
- Provide hybrid individualized coaching and training by partnering with counties to address training needs, strategic planning, follow-up, peer consultations, and recommending efficiency in the most appropriate training curriculum and delivery modalities.
- Participates in the design, development, and delivery of training that translates policies, rules, and procedure interpretation into practice for end users.
- Ensures policies and rules are correctly reflected within the training and policy guidance tools/desk aids.
- Coordinates and leads workgroups with other divisions and sections within DEWS to develop and implement training objectives and formulate short- and long-term strategies that encourage, promote, and support vulnerable families.
- Collaborates with and provides direction to other divisions, departments, county departments, county partners, and advocates around training development and delivery as needed.
- Coordinates and leads workgroups with other division sections to develop and implement training objectives and formulate short- and long-term strategies that encourage, promote, and incentivize work for low-income families.
- Responds and/or coordinates responses to training requests.
- Responds and/or coordinates responses to complex county training and technical assistance necessary for the implementation of the regulation into practice.
- Utilizes information gained from county site visits, management evaluations, targeted county monitoring, and reviews of county work processes to make recommendations for training for maximum program efficiency.
Training and Accessibility Coordination -
- Coordinates training development with ICM Training Team staff, DEWS program staff, and the Staff Development Division for seamless delivery to county and contract partners.
- Is a point of contact with the Staff Development Division and coordinates training needs that need to be developed with that Division related to CBMS and systems changes.
- Works closely with the Office of Economic Security Communications Team to ensure accessibility requirements for DEWS training and training documents are met.
- Maintain up-to-date knowledge of department and statewide branding guidelines.
- Maintain up-to-date knowledge of department and statewide accessibility requirements.
- Participates and assists with project facilitation roles and responsibilities related to training and CBMS projects, including system changes required by changes in rules and/or policy.
- Coordinates and facilitates workgroups with internal and external stakeholders to communicate and administer new or revamped training opportunities.
- Supports the ICM Training Team staff in gathering meaningful feedback on the development and administration of training to assess and evaluate curriculum effectiveness.
- In collaboration with the section Trainer IVs and supervisor, helps facilitate, organize, and make evaluations and assessments accessible to the ICM Training Team, enhancing data management and reporting efficiency.
- Coordinates the revision of training documents and methodologies in accordance with assessed training needs and desires from internal and external stakeholders.
- Coordinates, leads, and provides technical assistance through virtual and on-site visits, including over-the-shoulder support and troubleshooting training development activities for state and county staff as needed.
- Provide individualized consultations and coaching by partnering with counties to address needs, conducting needs assessments, strategic planning, follow-up, and peer consultations, and recommending efficiency in the most appropriate training curriculum and delivery modalities.
- Redesigns training as needed to address both internal and customer needs
- Redesigns and creates core training across multiple programs, often using data to inform the decisions.
Other Duties -
- Other duties as assigned.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.. Volunteer work or a related type of experience may be used to meet the qualifications, but it must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. This experience must be clearly documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.
Minimum Qualification Screening Process:
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."
Comparative Analysis Process – Structured Application Review:
After minimum qualification screening, which could include a skills test, the comparative analysis process will involve a review and rating of all the information you submit.
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications:
Answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.
Supplemental Questions:
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
MINIMUM QUALIFICATIONS:
Experience Only:
Six (6) years of relevant experience with demonstrated expertise in the use of Human Services Management Systems, such as CBMS, or in instructional design and delivery. Proven experience designing, developing, and delivering training curricula for human services case management and/or Human Services practices and policies, to include 2+ years of experience as a case manager of Workforce Support Programs or 2+ years of training or instructional design experience
- OR -
Education and Experience:
A combination of related education such as degree in Instructional Design, Communications, Education, Human Services, or a related field and/or relevant experience, with demonstrated expertise in utilizing the Colorado Benefits Management System, and curriculum. Proven experience designing, developing, and delivering training curricula for human services case management and/or CBMS practices and policies, to include 2+ years of experience as a case manager of Workforce Support Programs or 2+ years of training or instructional design experience. Equal to six (6) years.
Preferred Qualifications:
- Relevant years of State service contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency
- 2+ years of experience as a case manager of Workforce Support Programs or 2+ years of training or instructional design experience.
- Demonstrated experience and expertise in utilizing the Colorado Benefits Management System.
- Curriculum Development Experience: Proven experience designing, developing, and delivering training curricula for human services case management and/or CBMS practices and policies.
- Ability to lead and collaborate with cross-functional teams, such as the CBMS team, counties, and other DEWS sections, to create and implement projects based on system builds and enhancements.
- Training Delivery Skills: Strong background in delivering training to diverse groups, including experience with various training methodologies and tools.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
- Technical Proficiency: Using training software, learning management systems, and other technology tools to enhance training delivery and participant engagement.
- Collaboration and Teamwork: Proven ability to work collaboratively with various stakeholders, including county case managers and CBMS team members, to ensure alignment of training goals and objectives.
- Demonstrated success in leading a major public policy change.
- COWINS Partnership Agreement: Relevant years of State service, prorated for part-time, that contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency should be considered as a preferred qualification and given weight under the process.
- TRANSFERS ONLY : Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.
Conditions of Employment:
- Standard Background: ALL CDHS employees (non-direct contact):
- CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license)
- Motor Vehicle Record Check: This position will drive a state fleet or non-state fleet vehicle for State business purposes:
- This position may be required to travel as needed for offsite meetings, conferences and training.
- Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
For additional recruiting questions, please contact roni.schad@state.co.us
About Us:
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:
- Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
- Medical and dental health plans
- Employer supplemented Health Savings Account
- Paid life insurance
- Short- and long-term disability coverage
- 11 paid holidays per year plus vacation and sick leave
- State of Colorado Employee BenefitHub Resource Center
- Employee Wellness program
- Excellent work-life programs, such as flexible schedules, training and more
- Remote work arrangements for eligible positions
- *Some positions may qualify for the Public Service Loan Forgiveness Program.
Our Values:
- We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
- Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
- We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
- Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
- We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
- Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations:
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.
The State of Colorado is an equal opportunity employer
We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
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