Edtech.com's Summary

Arizona State University is hiring a Program Aide PRN. The role supports the University Testing and Scanning Services by providing administrative and office support, actively proctoring exams, and delivering excellent customer service to a diverse client base including students, faculty, and staff. The position requires flexibility, adherence to policies, and strong technical and organizational skills for efficient day-to-day operations.

Highlights

Provide high-quality customer service to students, faculty, staff, and community members.
Administer and actively proctor exams maintaining exam integrity and security.
Perform administrative duties including preparing materials, records, and reports using specialized software.
Follow standard operating procedures precisely and demonstrate attention to detail.
Support front desk operations and office opening/closing tasks.
Participate in trainings and professional development to maintain certifications and stay current.
Required qualifications include a bachelor's degree and three years of relevant experience or equivalent combination of experience and training.
Technical skills include experience with data entry, MS Office (Word, Excel, Outlook), and event management databases; troubleshooting computer issues is a plus.
The pay rate is $20.48 per hour, with anticipated work hours around 15 per week.
Work environment involves prolonged sitting and monitoring, occasional lifting up to 25 pounds, and managing frequent interruptions.

Program Aide PRN Full Description

Job Profile:Administrative Operations Specialist 2 Non-Exempt

Job Family:Administrative Operations

Time Type:PRN

Max Pay - Depends on experience:$20.48 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Pay rate $20.48 per hour

We are looking for a Program Aide (PRN) who is highly flexible, organized, driven, and detail-oriented, with the ability to quickly pivot between providing support and tasks. You'll be joining a small, dynamic team within one of the world's largest universities, which offers significant professional growth and a fantastic opportunity to expand your experience and network. The successful candidate will thrive in a multifaceted environment, demonstrating a service-centric approach and a "how can I help you" business professional mindset.

As an essential Program Aide (PRN), you will work closely with the team, under administrative direction, and industry partners to ensure the efficient day-to-day operation of University Testing and Scanning Services. This involves providing administrative and office support, administering and actively proctoring exams, and serving in a backup role. You will engage with a broad range of clients, including testing candidates, students, faculty, staff and partners, requiring you to deliver excellent customer service with a service-centric approach. Success in this role requires the flexibility to perform both general and complex duties, the ability to carefully follow nuanced instructions, and strong technical, administrative and organizational skills.

Days and Schedule: The employee's standard work schedule is subject to change based on the operational needs of the office; however, the anticipated hours are 15 per week.

Essential Duties:

Provide flexible, responsive, and high-quality customer service to a diverse customer base, including students, faculty, staff and community members.
Professionally correspond with faculty, staff and students in-person, via email and by phone. Refer to appropriate departments as needed.
Follow process steps as outlined in standard operating procedures; demonstrate attention to detail.
Assist program leaders in submitting requests, preparing materials, records, and reports; provide administrative support utilizing special software, technical data and equipment.
Execute all phases of Testing Services operations in strict compliance with university and vendor rules to maintain exam integrity.
- This includes conducting exam preparations; reviewing manuals and procedures; administering exams (paper and computer-based); admitting test takers, verifying IDs, and seating; actively proctoring the testing room for security breaches; addressing, documenting, and reporting violations/irregularities; and assisting with post-exam procedures.
Maintain sustained focus and consistent, active monitoring during exam periods.
Consult with program leader(s) and department leadership as needed to troubleshoot issues; elevate issues to appropriate person(s).
Support daily front desk operations.
Support office opening and closing responsibilities.
Assist in custodial duties including disinfecting, dusting, and wiping.
Participate in trainings, meetings and professional development, as needed to maintain program associated certifications and remain current on job functions.
Perform other duties as assigned to ensure the continuity of department operations.

Desired Qualifications:

Evidence of effective communication.
Experience providing groups with instructions, reading scripts aloud, and directing groups of testing candidates.
Demonstrated ability to calmly provide detailed multi-step instructions.
Demonstrated knowledge and adherence to strict guidelines, policies and procedures.
Ability to exercise discretion with highly sensitive and confidential data.
Exam proctoring experience is a plus but is not required.
Experience troubleshooting computer technical issues.
Flexibility and ability to pivot to changing priorities.
Comfortable handling multiple and frequent interruptions.
Experience in working as part of a team and independently.
Evidence of effective customer service skills.
Demonstrate a high level of accuracy and meticulous attention to detail.
Demonstrate the ability to maintain sustained focus and consistent, active monitoring during exam periods.
Ability to work in a diverse environment and in collaboration with a variety of individuals.
Experience with data entry, MS Office Applications (Word, Excel, Outlook), and event management databases.
Demonstrated knowledge of basic math.
Demonstrated ability to learn new software and adapt to new procedures; open and willingness to learn.

Working Environment:

Business hours: Monday-Friday 7:30 am - 5:00 pm; Saturday approximately 7:00 am - 1:00 pm ~ hours vary by exam event.
Activities are performed in an environmentally controlled office, classroom or conference room (on campus and off-site) setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and travel moderate distances to perform work.
Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require the ability to quickly change priorities and tasks, which may include and/or are subject to frequent interruptions and resolution of conflict(s).
Evidence of effective communication skills.
Actively monitor testing candidates for long periods of time.
Regular use of office equipment and multiple software systems.

Department Statement:

The University Office of Evaluation and Educational Effectiveness (UOEEE) promotes educational effectiveness by providing expert programs, resources, and services in social science research and evaluation; outcomes assessment; and testing and measurement for the university and its constituents.

Driving Requirement: Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$13798.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description