Program and Operations Coordinator

Edtech.com's Summary

University of the Pacific is hiring a Program and Operations Coordinator. This role manages enrollment and registration processes, coordinates programming delivery, oversees office operations, and serves as the primary contact for instructors and members within the Osher Lifelong Learning Institute (OLLI). The position demands strong organizational skills, operational oversight, and ensures adherence to university policies while supporting diverse programmatic and administrative functions.

Highlights

Coordinate logistics for OLLI courses, lectures, special programs, and events, including scheduling, facilities, and technical support.

Manage end-to-end enrollment and registration processes using Banner, Axiom, and Destiny One systems.

Maintain accurate member records, analyze enrollment data, and prepare reports to inform program planning and decision-making.

Serve as front-line support by responding to inquiries, managing office communications, and handling cashier duties.

Provide administrative support to staff, including preparing correspondence, scheduling meetings, and processing reimbursements.

Assist with hiring instructors, supervising volunteers, and liaising with campus departments and units.

Support marketing and communications efforts, including website and social media updates.

Organize unit events, manage vendor payments, and coordinate guest/presenter arrangements.

Required qualifications include two years post-high school education (minimum 36 units) and three years of work experience.

Preferred qualifications include a Bachelor's degree, proficiency with Microsoft Access, SharePoint, Banner, PeopleAdmin, and advanced office software skills.

Compensation range: $18.99 - $23.74 per hour based on qualifications and organizational considerations.

Program and Operations Coordinator Full Description

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Posting Details

Position Information

Job Title	Program and Operations Coordinator
Union Level
Department	Osher Lifelong Learning
Campus	Stockton
Posting Number	201304274P
Full or Part Time	Full Time
Number of Months	12
Work Schedule
Position End Date
Open Date
Close Date
Open Until Filled	No
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship	This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	The Program and Operations Coordinator provides comprehensive administrative, operational, and programmatic support for the Osher Lifelong Learning Institute (OLLI) at Pacific. This position oversees enrollment and registration processes, supports programming delivery (in-seat and distance education), manages office operations, ensuring smooth operational workflows and serves as a primary point of contact for instructors and members. The role requires strong organizational skills, attention to detail, customer service excellence and enjoys working in a member-focused educational environment. Will have an acute knowledge of Benerd College and University of the Pacific policies, procedures and processes. The essential functions listed below identify duties generally assigned to this position. The incumbent may perform many, but not all, of the listed duties, and additional responsibilities may be assigned based on business need. This is a 12-month position, 37.5 hours per week.
Essential Functions	Program & Operational Coordination Coordinate logistics for OLLI courses, lectures, and special programs, including scheduling, facilities, equipment setup, and technical support. Coordinate guest speaker and presenter arrangements. Track supplies and submit order requests as needed to support programs and events. Maintain and coordinate the department calendar of programs and events; ensure office personnel are informed of current university updates. Enrollment, Registration & Data Analysis Oversee end-to-end enrollment and registration processes for OLLI programs. Serve as primary operator and coordinator for department enrollment and registration systems, including Banner, Axiom, and Destiny One. Maintain accurate electronic and paper records, including class enrollments, member records, evaluations, and compliance-related files. Analyze enrollment, registration, and participation data to identify trends, patterns, and areas for improvement. Prepare enrollment reports and summaries to support program planning, forecasting, and operational decision-making. Monitor course fill rates, waitlists, cancellations, and historical enrollment trends. Office Operations & Front-Line Support Serve as an initial point of contact for OLLI at Pacific and manage daily office operations. Answer telephones and respond to email and walk-in inquiries from students, community members, and OLLI members. Monitor and maintain OLLI at Pacific voicemail inboxes, and incoming/outgoing mail services. Oversee office supply inventory, request supplies, and coordinate office equipment service calls. Serve as lead cashier for OLLI office operations Administrative & Staff Support Perform administrative duties using working knowledge of Benerd College and University of the Pacific policies, procedures, and practices. Compose and prepare correspondence, reports, presentations, and emails using standard business software. Provide administrative support to managers and staff, including assembling instructor packets, tabulating evaluations, and distributing catalogs. Schedule and arrange meetings, travel, and lodging for personnel or visitors. Ensure reimbursements are processed appropriately. Instructor, Volunteer & Campus Coordination Assist with hiring and processing instructors, including EPAFs and related documentation. Assist in supervising volunteer activities, including office assistants, lecturers, course facilitators, day-trip leaders, and special event teams. Serve as liaison with OLLI, Benerd College, and campus departments and administrative units. Marketing, Communications & Continuous Improvement Support OLLI marketing and communications efforts, including website and social media updates as needed. Collaborate with the administrative team on projects and office-wide initiatives, serving in a lead or support role as appropriate. Recommend new procedures and data-informed improvements to streamline administrative, enrollment, and operational processes. Event Coordination Organizes or assists with coordination of unit events including reserving facilities and coordinating equipment setup and technical support. Processing vendor payments and managing event expenses. Requesting event supplies and materials. Serving as primary contact with campus departments and units. Coordinating guest or presenter arrangements. Other Duties Perform other related duties as assigned. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	Two years (2) of post high school education with a minimum of 36 units of completed coursework. Three (3) years of work experience.
Preferred Qualifications	Bachelor’s Degree. Knowledge of Microsoft Access, MS SharePoint, Banner or PeopleAdmin, and other office software. Experience supporting leadership in a highly diverse, interactive organization (especially in higher education). Proficient use of current word-processing software such as: Word, PowerPoint, Excel, Internet and electronic email. Knowledge of modern office methods, supplies and equipment that are adequate to successfully complete difficult and complex documents. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an in-person role, and the successful candidate must be willing to relocate within California, preferably within 25 miles of the Stockton Pacific campus. Duties require constant sitting and repetitive motion while using computer keyboard and phone. Frequent walking, standing and simple grasping. Occasional climbing stairs, walking across campus, stooping and reaching. Constant communication using both spoken and written means. May be required to lift/carry up to 25 lbs. Work Environment/Work Week/Travel: Work performed during standard business hours.
Hiring Range	$18.99 - $23.74 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
Anti-Discrimination/EEO Policy Statement	University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have two (2) years of post high school education with a minimum of 36 units of completed coursework?
- Yes
- No
* Do you have at least three (3) years of work experience?
- Yes
- No
* Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly:

Are you currently excluded from participation in federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
- Yes
- No
* Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly:

Have you received notice that you are under review for possible exclusion from any federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
- Yes
- No
* How did you hear about this employment opportunity?
- CSHP Job Posting
- ACCP Job Posting
- Personal Referral
- Pacific Website
- Other

Applicant Documents

Required Documents

Resume
Cover Letter/Letter of Application

Optional Documents

Other Document
Other Document 2

University of the Pacific / 3601 Pacific Ave, Stockton, CA 95211
human_resources@pacific.edu human_resources@pacific.edu / 209.946.2124

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Original Job Description

Toggle navigation

Program and Operations Coordinator Bookmark this Posting Print Preview | Apply for this Job

Posting Details

Position Information

Job Title	Program and Operations Coordinator
Union Level
Department	Osher Lifelong Learning
Campus	Stockton
Posting Number	201304274P
Full or Part Time	Full Time
Number of Months	12
Work Schedule
Position End Date
Open Date
Close Date
Open Until Filled	No
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship	This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	The Program and Operations Coordinator provides comprehensive administrative, operational, and programmatic support for the Osher Lifelong Learning Institute (OLLI) at Pacific. This position oversees enrollment and registration processes, supports programming delivery (in-seat and distance education), manages office operations, ensuring smooth operational workflows and serves as a primary point of contact for instructors and members. The role requires strong organizational skills, attention to detail, customer service excellence and enjoys working in a member-focused educational environment. Will have an acute knowledge of Benerd College and University of the Pacific policies, procedures and processes. The essential functions listed below identify duties generally assigned to this position. The incumbent may perform many, but not all, of the listed duties, and additional responsibilities may be assigned based on business need. This is a 12-month position, 37.5 hours per week.
Essential Functions	Program & Operational Coordination Coordinate logistics for OLLI courses, lectures, and special programs, including scheduling, facilities, equipment setup, and technical support. Coordinate guest speaker and presenter arrangements. Track supplies and submit order requests as needed to support programs and events. Maintain and coordinate the department calendar of programs and events; ensure office personnel are informed of current university updates. Enrollment, Registration & Data Analysis Oversee end-to-end enrollment and registration processes for OLLI programs. Serve as primary operator and coordinator for department enrollment and registration systems, including Banner, Axiom, and Destiny One. Maintain accurate electronic and paper records, including class enrollments, member records, evaluations, and compliance-related files. Analyze enrollment, registration, and participation data to identify trends, patterns, and areas for improvement. Prepare enrollment reports and summaries to support program planning, forecasting, and operational decision-making. Monitor course fill rates, waitlists, cancellations, and historical enrollment trends. Office Operations & Front-Line Support Serve as an initial point of contact for OLLI at Pacific and manage daily office operations. Answer telephones and respond to email and walk-in inquiries from students, community members, and OLLI members. Monitor and maintain OLLI at Pacific voicemail inboxes, and incoming/outgoing mail services. Oversee office supply inventory, request supplies, and coordinate office equipment service calls. Serve as lead cashier for OLLI office operations Administrative & Staff Support Perform administrative duties using working knowledge of Benerd College and University of the Pacific policies, procedures, and practices. Compose and prepare correspondence, reports, presentations, and emails using standard business software. Provide administrative support to managers and staff, including assembling instructor packets, tabulating evaluations, and distributing catalogs. Schedule and arrange meetings, travel, and lodging for personnel or visitors. Ensure reimbursements are processed appropriately. Instructor, Volunteer & Campus Coordination Assist with hiring and processing instructors, including EPAFs and related documentation. Assist in supervising volunteer activities, including office assistants, lecturers, course facilitators, day-trip leaders, and special event teams. Serve as liaison with OLLI, Benerd College, and campus departments and administrative units. Marketing, Communications & Continuous Improvement Support OLLI marketing and communications efforts, including website and social media updates as needed. Collaborate with the administrative team on projects and office-wide initiatives, serving in a lead or support role as appropriate. Recommend new procedures and data-informed improvements to streamline administrative, enrollment, and operational processes. Event Coordination Organizes or assists with coordination of unit events including reserving facilities and coordinating equipment setup and technical support. Processing vendor payments and managing event expenses. Requesting event supplies and materials. Serving as primary contact with campus departments and units. Coordinating guest or presenter arrangements. Other Duties Perform other related duties as assigned. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	Two years (2) of post high school education with a minimum of 36 units of completed coursework. Three (3) years of work experience.
Preferred Qualifications	Bachelor’s Degree. Knowledge of Microsoft Access, MS SharePoint, Banner or PeopleAdmin, and other office software. Experience supporting leadership in a highly diverse, interactive organization (especially in higher education). Proficient use of current word-processing software such as: Word, PowerPoint, Excel, Internet and electronic email. Knowledge of modern office methods, supplies and equipment that are adequate to successfully complete difficult and complex documents. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is an in-person role, and the successful candidate must be willing to relocate within California, preferably within 25 miles of the Stockton Pacific campus. Duties require constant sitting and repetitive motion while using computer keyboard and phone. Frequent walking, standing and simple grasping. Occasional climbing stairs, walking across campus, stooping and reaching. Constant communication using both spoken and written means. May be required to lift/carry up to 25 lbs. Work Environment/Work Week/Travel: Work performed during standard business hours.
Hiring Range	$18.99 - $23.74 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
Anti-Discrimination/EEO Policy Statement	University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have two (2) years of post high school education with a minimum of 36 units of completed coursework?
- Yes
- No
* Do you have at least three (3) years of work experience?
- Yes
- No
* Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly:

Are you currently excluded from participation in federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
- Yes
- No
* Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly:

Have you received notice that you are under review for possible exclusion from any federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
- Yes
- No
* How did you hear about this employment opportunity?
- CSHP Job Posting
- ACCP Job Posting
- Personal Referral
- Pacific Website
- Other

Applicant Documents

Required Documents

Resume
Cover Letter/Letter of Application

Optional Documents

Other Document
Other Document 2

University of the Pacific / 3601 Pacific Ave, Stockton, CA 95211
human_resources@pacific.edu human_resources@pacific.edu / 209.946.2124

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Program and Operations Coordinator

Edtech.com's Summary

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