Edtech.com's Summary

Arizona State University is hiring a Program Coordinator, Senior. This role involves managing course scheduling, classroom assignments, enrollment oversight, curriculum support, and front desk operations within the College of Integrative Sciences and Arts. The position ensures policy compliance, coordinates with faculty and campus partners, manages customer service, and supervises operational functions including room reservations and student workers.

Highlights

Coordinate and manage course scheduling across multiple campuses using Astra and Kuali.
Oversee enrollment processes, Instructor Class Funding, and handle grading and enrollment-related issues.
Manage front desk operations, customer service inquiries, Salesforce case management, and supervise student workers.
Process enrollment overrides, administrative proxies, late enrollment request changes, and Dean's List reports.
Require proficiency with Salesforce, Astra, Kuali, and Wrike academic and administrative platforms.
Minimum qualifications include a Bachelor's degree and three years of relevant experience or equivalent.
Must demonstrate strong communication, customer service skills, and ability to manage complex workflows and collaborate with faculty and partners.
Salary range: $50,000 - $55,000 per year, dependent on experience.
Work schedule is primarily Monday to Friday, 8:00 a.m. to 5:00 p.m.; occasional evenings and weekends.
Position is based in the Downtown Phoenix campus within the College of Integrative Sciences and Arts, servicing over 9,000 students in various programs.

Program Coordinator, Senior Full Description

Job Profile:Academic Program Specialist 2

Job Family:Academic Program Management

Time Type:Full time

Max Pay - Depends on experience:$55,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Coordinates day-to-day fiscal, administrative, and operational activities of a defined, program or a set of funded activities. Programs are usually focused to a single purpose, may be educational, or service oriented, and may exist as a subset of an integrated funded program activity.

Job Description:

Position Salary Range:

$50,000 - $55,000 per year; DOE

The College of Integrative Sciences and Arts (CISA) seeks a highly organized and service-oriented Program Coordinator, Sr to join the Scheduling Team at the ASU Downtown Phoenix campus. Reporting to the Director of Academic Services, this position plays a central role in supporting strategic academic scheduling and curriculum initiatives, front desk management and operations, enrollment oversight, and daily academic services across undergraduate and graduate programs.

The Program Coordinator, Sr. coordinates course scheduling and classroom assignments across campuses, manages enrollment processes and Instructor Class Funding, and supports curriculum actions in Kuali. Working closely with faculty leadership, advising teams, the Registrar's Office, and campus partners, the role ensures accuracy, policy compliance, and timely implementation of academic decisions. In addition, this position oversees customer service operations and Salesforce case management, and manages key operational functions including room reservations, access coordination, technology and facilities support, inventory and mail distribution, and supervision of student workers.

The ideal candidate is a detail-oriented and adaptable professional with experience in higher education scheduling or academic operations, strong customer service and communication skills, and the ability to manage complex, overlapping workflows across academic terms. They demonstrate sound judgment, strong organizational skills, and the ability to collaborate effectively with stakeholders while supporting academic excellence, operational efficiency, and student success within CISA.

Arizona State University offers a comprehensive benefits package to enhance your total compensation. This package includes flexible work schedules, low-cost health and life benefits, a wellness program for preventative health education and screenings, tuition waiver for benefits-eligible staff members, as well as tuition reduction for their spouses and dependents, a disability and leaves program for income protection, employee assistance for free and confidential behavioral health services, volunteer and professional development release time, disability resources and retirement program designed to promote long-term savings and provide income upon retirement.

Essential Duties:

Course Scheduling

Review and analyze scheduling dashboards and data reports to evaluate course offerings, identify trends in enrollment and space utilization, and make data-informed recommendations to optimize course scheduling efficiency and resource allocation.
Develop and manage course schedules across multiple campuses and modalities by collaborating with faculty leadership, collecting term updates, assigning rooms in Astra, and coordinating with Classroom Scheduling to ensure appropriate and strategic space placement.
Distribute weekly enrollment reports to faculty leadership.
Complete Instructor Class Funding (ICF) each term.
Serve as backup roster contact for grading and enrollment-related issues.
Submit and manage curriculum proposals in Kuali, including: New courses and topics; Course modifications and deletions and General Studies designations.
Manage University classroom reservations in Astra and department-owned conference room reservations via Wrike.
Assist with various reports and audits in support of Academic Services and CISA.

Front Desk & Operational Responsibilities

Provide front desk and operational support by: Assisting student workers; Responding to inquiries via phone, walk-ins, and Salesforce; Managing office logistics, deliveries, and equipment needs.
Process late enrollment request changes (ECRS), enrollment overrides and administrative proxies (individual and batch), and generate Dean's List reports following grade submission.
Validate visitor parking and maintain visitor logs.
Oversee the customer service experience for students, faculty, staff, and community members.
Manage and supervise Salesforce case processing and the CISA Academic Support Salesforce channel.
Coordinate office and room assignments.
Manage room access, reservations, and master key access.
Oversee office setup, cleanup, and general faculty/staff needs.
Monitor supply inventory and purchasing.
Coordinate mail and package distribution across Downtown locations.

Desired Qualifications:

Demonstrated experience in academic scheduling, enrollment management, or curriculum coordination within a higher education environment.
Strong customer service skills with the ability to support students, faculty, staff, and community members in a high-volume, service-oriented setting.
Proficiency with enterprise systems such as Salesforce, Astra, Kuali, or similar academic and administrative platforms.
Experience processing enrollment overrides, administrative proxies, or Registrar-related requests with attention to accuracy and compliance.
Ability to manage multiple priorities, deadlines, and complex workflows across academic terms and operational cycles.
Strong written and verbal communication skills, with the ability to collaborate and problem solve effectively with faculty leadership and campus partners.
Experience supervising or supporting student workers, including training, guidance, and workflow coordination.
Knowledge of classroom scheduling, room reservations, and facilities coordination in a multi-campus or shared-space environment.
Experience with office operations, including inventory management, purchasing, mail distribution, and basic facilities or technology coordination.
High attention to detail, sound judgment, and discretion when handling sensitive student, faculty, and institutional information.

Working Environment:

Days and Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m., evenings and weekends may occasionally be required.
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions; Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, and associated computer/technology peripherals.
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).
Frequent bending, reaching, lifting, pushing, pulling, and carrying objects up to 25 pounds (5%).
Occasional meetings across ASU campuses and with external partners.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Department Statement:

ASU's College of Integrative Sciences and Arts (CISA) seeks candidates who are passionate about connecting academic learning with real-world outcomes and fostering student engagement. As part of CISA, your expertise will contribute to a college culture grounded in service, purpose, and practical impact.

CISA is a leader in applied and career-connected learning, with continuous innovation in teaching, curriculum development and AI integration. CISA has more than 9,000 students at all levels, 84 programs and 361 faculty members. We build degree programs and pathways that are flexible and relevant, providing opportunities for students to discover their passion, develop lifelong transferable skills and enjoy employment success. CISA is committed to ASU's Charter of inclusive excellence, access and impact, where all faculty, staff, and students can thrive.

Arizona State University, ranked the No. 1 "Most Innovative School" in the nation by U.S. News & World Report for 10 years in succession, has forged the model for a New American University by operating on the principles that learning is a personal and original journey for each student; that they thrive on experience and that the process of discovery cannot be bound by traditional academic disciplines. Through innovation and a commitment to accessibility, ASU has drawn pioneering researchers to its faculty even as it expands opportunities for qualified students.

ASU is ranked in Newsweek's America's Greatest Workplaces and Forbes America's Best Employers for Women, and touts a Healthy Arizona Worksites Platinum Award.

To learn more about ASU and the College of Integrative Sciences and Arts visithttp://about.asu.edu/ and http://cisa.asu.edu.

Driving Requirement:Driving is not required for this position.

Location:Campus: Downtown Phoenix

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$19564.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description