Job Profile:Administrative Operations Specialist 3
Job Family:Administrative Operations
Time Type:Full time
Max Pay - Depends on experience:$67,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description:
Are you passionate about changing lives through higher education and empowering students? Do you thrive in a collaborative environment that is fast-paced and innovative? Do you have experience managing strategic academic partnerships? Then apply today for this Program Manager opportunity!
EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.
Want to know more about working at EdPlus? Click
here!
We're seeking a highly motivated and energetic Program Manager to work on our exciting academic partnerships. In this role, you'll collaborate across teams to coordinate and oversee the various activities and functions of our academic partnerships. You will take ownership to ensure that program goals and objectives are met within specified timeframes, budgets, and other project constraints.
If you are a professional who is passionate about changing lives through higher education and love empowering students to achieve their goals in a dynamic and supportive environment, then join us!
You are an ideal candidate if you:
- Thrive in a collaborative environment, are self-motivated, dependable, passionate about your work, and quick to learn.
- Bring strong skills in documenting programs, processes, and outcomes with clarity and precision.
- Have experience planning, implementing, and evaluating diverse projects.
- Know how to share results effectively through presentations and reports.
- Possess excellent organizational abilities and can analyze and visualize data to highlight trends, identify opportunities, and showcase successes.
- Communicate with impact, build strong relationships, and have a proven history of forming effective teams and sustaining productive partnerships.
Essential Duties:
- Executes projects that support program growth and maintenance; plans, organizes, and coordinates with internal and external departments to ensure timelines and milestones are achieved.
- Leads the creation and maintenance of partnership program documentation; organizes stakeholder meetings and manages logistics, scheduling, and communications.
- Enhances program and project effectiveness by supporting the development and implementation of goals and objectives; identifies improved delivery methods, evaluates outcomes, prepares reports and analyses, and recommends appropriate actions.
- Oversees daily operations and coordinates activities to ensure smooth program and project execution.
- Engages regularly with internal and external stakeholders through meetings, calls, and emails to monitor deliverables, ensure satisfaction, address issues, and identify new opportunities.
- Manages internal processes for program invoicing and billing; serves as the primary liaison with current stakeholders.
- Coordinates operational improvements to enhance the experience for learners, internal teams, and external partners.
- Facilitates reporting across stakeholders to track program health, monitor trends, and identify opportunities for improvement.
- Provides strategic insights and recommendations to senior leadership on partnership opportunities, optimizations, and program development, based on an understanding of program goals, challenges, and needs.
- Assumes or coordinates other duties or projects as assigned or directed.
NOTE:
- This is not a fully remote position. You must be able to reliably commute to Scottsdale, Arizona.
Desired Qualifications:
- Evidence of a bachelor's degree or higher in a related field.
- Experience managing strategic partnerships and partnering with leadership, stakeholders, and sponsors in a program manager or similar role.
- Experience in client-facing roles with demonstrated customer service excellence and customer-first mindset.
- Evidence of effective organizational skills and attention to detail.
- Evidence of effective communication abilities, including active listening and presentation skills.
- Experience in a fast-paced, changing environment, working as a self-starter.
- Experience in organizational and time management skills to prioritize tasks and meet deadlines.
- Experience in data validation and data investigation in a variety of systems.
- Experience in relationship-building and interpersonal skills, with the ability to connect with individuals at all levels of an organization.
- Demonstrates attention to detail, complex problem-solving skills, and ability to deliver under tight deadlines.
- Experience with reporting and data projects; demonstrated skill at presenting complex data or processes in an easy to digest manner.
- Evidence of executing and leading projects and managing multiple, complex and/or ambiguous projects simultaneously.
- Experience with Microsoft Office (Excel, Work, Outlook, and PowerPoint) and Google Suite.
Note: Please respond to the following questions in your cover letter:
- Do you have experience managing strategic partnerships and partnering with leadership, stakeholders, and sponsors in a program manager or similar role?
- What is your experience in data validation and data investigation in a variety of systems?
Salary Range & Benefits:
$55,000 - $67,000 per year; DOE
ASU offers a total compensation package that includes valuable employee benefits. Click
here to explore options.
- Healthcare
- Financial Security
- Retirement
- Family Resources
- Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
- Discounts
Working Environment:
Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy. (This is NOT a fully remote position.)
Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position.
Department Statement:
EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.
EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.
Driving Requirement:Driving is not required for this position.
Location:Off-Campus: Scottsdale
Funding:No Federal Funding
Instructions to Apply:
Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$14350.htmld
To be considered, your application must include all of the following attachments:
Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.
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ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at
https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit
https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.