Edtech.com's Summary

Arizona State University is hiring a Program Manager, California Visits and Events. The role involves overseeing the development, execution, and assessment of campus visit and event programs to support enrollment initiatives at the ASU California Center. The manager leads student workers, collaborates with university partners, manages budgets, and ensures engaging visit experiences while maintaining operational effectiveness onsite.

Highlights

Plan, coordinate, and execute student recruitment visits and events at the California Center.
Supervise student workers and provide training and professional development.
Develop and administer budgets related to visit and event expenses.
Manage the Future Sun Devil Welcome Center facilities and Enrollment Services front counter operations.
Train Enrollment Services staff on visit information, tours, and presentation materials.
Collaborate with university partners to design visits and events unique to the downtown Los Angeles experience.
Manage logistics, scheduling, staffing, and communications for virtual and in-person events.
Utilize CRM technology and student information systems for recruitment and enrollment data management.
Required qualifications include a bachelor's degree, five years of related experience with two years managerial experience, or equivalent combination.
Experience desired in student recruitment, budget forecasting, program development, and working with student volunteers.
Annual salary range is $78,000 to $79,170, dependent on experience.

Program Manager, California Visits and Events Full Description

Job Profile:Administrative Operations Manager 2

Job Family:Administrative Operations

Time Type:Full time

Max Pay - Depends on experience:$79,170.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Manages the intermediate to complex operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management.

Job Description:

Position Salary Range: $78,000 - $79,170 per year; offer dependent on experience

At Arizona State University, we measure ourselves not by whom we exclude, but rather by whom we include and how they succeed. In Admission Services, we are passionate about helping students find their right university fit and working together as a team to achieve our enrollment goals. If you are solution-oriented, love helping people, believe in the transformative power of higher education and enjoy working in a fast-paced environment, then you will thrive in Admission Services.

Creating an excellent campus visit and event experience helps students fully understand what Arizona State University has to offer and helps them find their right fit. Visiting campus is critical to the process of choosing a university, and the program manager is instrumental in creating engaging and informative experiences to help students find their fit.

As part of Arizona State University's California Center enrollment services team, the focus of the job is to oversee the development, execution and assessment of events and campus visit programming focused on enrollment initiatives, at the direction of the director. A key focus is managing events to provide exceptional customer service and create impactful, engaging experiences for all guests.

Additionally, the position is responsible for the enrollment services student experience at ASU California Center. Requiring a high level of organization, this includes the management of student employment and on-site scheduling of team members to meet needs of the university.

Essential to the job is making connections with people, motivating and inspiring them to achieve results. The work is results based and requires gaining the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive visits and events.

The position is located at ASU California Center in downtown Los Angeles, where the job environment is fast-paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. Developing new events and enhancing the visit experience will often require training and developing others, and enlisting their support. With shared goals, the position works with university partners to launch new programming with Admissions Services support. A self-confident, approachable style that can enliven, engage and positively impact individuals and groups is essential.

The job has a variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro-actively establishing relationships with new groups. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder, well versed in event development and management.

The Program Manager is expected to work daily, on-site at the ASU California Center, in downtown Los Angeles.

Essential Duties:

Plan, coordinate and execute new student recruitment visit and event programs at the California Center.
Serve as the supervisor for the student workers and develop training and professional development.
Participate in developing and administering department budgets for visit and event expenses in assigned areas.
Manage the Future Sun Devil Welcome Center facilities at the California Center.
Train and evaluate new ASU California Center Enrollment Services staff on visit information, tours, and information session presentation material.
Collaborate with university partners to develop a vision for visits and events unique to the downtown Los Angeles experience and in accordance with enrollment goals and initiatives.
Manage logistics, scheduling, staffing needs and participant communications for visit programming and events, virtual and in person.
Assist with the review of communications and collateral as they relate to assigned events, including reviewing email and print collateral, initiating the build of registration forms, creating confirmation emails, in partnership with a communications manager.
Evaluate program effectiveness to develop improved methods; devise evaluation methodology and implementation; analyze results and recommend and/or take appropriate action.
Monitor the budget throughout the year to ensure expenditures are spent efficiently, effectively and appropriately.
Prepare annual budget proposals and on-going recommendations specific to Enrollment Services at the California Center.
Maintain and administer databases relied upon to create a successful campus visit or event.
Represent the University through presentations at campus visit and event activities.
Encourage, cultivate and maintain effective working relationships with university partners.
Prepare and coordinate reports and trends related to visit programming, events and data relating to high school, community college, and professional constituents.
Manage the California Center Welcome Center and Enrollment Services front counter staffing schedule and workflow, to meet the needs of the university.
Train Enrollment Services staff on front counter processes and procedures at the California Center.
Identify and resolve problems and issues impacting students and the records and enrollment processes.
Utilize customer relationship management technology, student information systems, and other innovative tools to organize and maintain the data of recruitment, enrollment, and affinity building initiatives.
Assist Enrollment Services staff as needed.
Serve as an Admission Services liaison with assigned university stakeholders and constituents associated with the engagement and recruitment of assigned student markets and/or programmatic involvement.
Develop, maintain, and implement department policies and procedures.
Ability to work daily on-site at the California Center, along with flexibility to work frequent nights and occasional weekends, are required to perform the tasks necessary to be successful in this position.

Desired Qualifications:

Experience in student recruitment and admission practices.
Experience in budget preparation and forecasting.
Experience in providing customer service assistance and problem solving.
Experience in organizing work of others and self, while establishing priorities.
Experience in program design and development.
Experience in developing, planning, and coordinating visit programming and events.
Experience working with student volunteers and student workers.
Experience in establishing and maintaining effective working relationships.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
Frequently required to stand for varying lengths of time and walk moderate distances to perform work.
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
Frequent travel, involving operation of a motor vehicle.
Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
This position receives regular review of objectives and is located onsite at the downtown Los Angeles California Center.
Occasional evenings and weekends are expected.

Department Statement:

In support of the university's mission and goals, Academic Enterprise Enrollment creates, promotes and institutionalizes the broadest possible awareness of ASU as the New American University by utilizing a variety of data-informed strategies to enroll a student population representative of the vision of Arizona State University. AEE brings discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, Knowledge Enterprise and Learning Enterprise. AEE is comprised of the following units: Academic Enterprise Communications; Admission Services; Financial Aid and Scholarship Services; University Registrar Service; the Pat Tillman Veterans Center; and the International Student and Scholar Center.

Academic Enterprise Enrollment Core Values:

Make the human connection: We commit to listen, offer empathy and show compassion.
Drive success with teamwork: We solve problems with collaboration and creativity.
Promote a thriving community: we recognize work-life balance and embrace our individual differences.
Go above and beyond: We share our time, talents and expertise to make an impact in all that we do.
See the extraordinary through our efforts: We support those who are pursuing their dreams.
Lead with respect and positive intent in every situation: We communicate openly, genuinely, and with transparency.

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Los Angeles

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$15518.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description