Program Manager, Student Success Office

Edtech.com's Summary

UM01 University of Maryland College Park (UMCP) is hiring a Program Manager, Student Success Office. The Program Manager leads admissions processes and decisions for dismissed and returning students, manages communication and data analysis related to re-enrollment, and provides leadership supporting undergraduate retention and graduation by coordinating with various university departments. This role also involves developing professional development programs for academic advisors and supervising administrative and graduate assistants.

Highlights

Designs and manages admissions processes for dismissed and returning students.
Establishes criteria for re-enrollment decisions and oversees student communication.
Recruits, trains, and evaluates Faculty Petition Board members.
Collaborates with Financial Aid, Registrar, and academic colleges to support student retention and graduation.
Develops and implements professional development programs for campus academic advisors and directs the annual advising conference.
Supervises one administrative assistant and two graduate assistants.
Requires knowledge of business acumen, Microsoft Office, and strong oral and written communication skills.
Must hold a bachelor's degree and have at least three years of program management or higher education experience; additional work experience can substitute for education.
Prefers Master's degree, experience with UMD technologies (AOW, U. Achieve, UMD SIS, Canvas, Qualtrics), web design skills, and background in advising and student success initiatives.
Salary range is $70,000 to $80,000 with regular exempt benefits.

Program Manager, Student Success Office Full Description

Job Description Summary

Organization's Summary Statement:

The Program Manager designs, develops, and is the campus leader on all admissions processes and decisions for dismissed and returning students to the University. The Program Manager establishes the criteria for the evaluation of re-enrollment decisions and the conditions students must complete before returningUniversity manages the office communication with students; manages and analyzes data collection related to re-enrollment to assess program effectiveness. The Program Manager recruits, trains, and evaluates members of the Faculty Petition Board. In coordination with the Offices of Financial Aid, the University Registrar, and the academic colleges, the Program Manager provides leadership to support the retention and graduation success of undergraduate students. The Program Manager designs and implements new professional development programs for campus academic advisors, consults on policy implementation, and works closely with campus units that provide academic support to students, directs the annual advising conference, supervises the SSO/PTA/Pre-Law administrative assistant, and two graduate assistants.

Physical Demand: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages, and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.

Licenses/ Certifications: None

Minimum Qualifications

Education: Bachelor's degree from an accredited college or university.

Experience: Three (3) years of professional program management or higher education experience.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, & ABILITIES:

Knowledge of business acumen to understand key business drivers, organizational communications, and data.
Skill in oral and written communication.
Skill in the use of Microsoft Office products.
Ability to exercise independent judgment and discretion.
Ability to develop and administer new policies and procedures.
Ability to interpret and apply policies, procedures, regulations, and laws.

Additional Job Details

Preferences:

Master's degree
Basic web design skills
Experience working with faculty, administrators, and students.
Competency with UMD technologies (e.g., AOW, U. Achieve, UMD SIS, Canvas, Qualtrics)
Experience with advising, student success initiatives, as well as probation and retention processes.
Ability to manage an essential campus program and work successfully in a fast-paced, high-volume team environment;
Strong attention to detail, organizational, and multitasking skills are essential;
Must have the ability to problem solve and work under multiple and sometimes conflicting deadlines.
Must be well-organized, able to work independently, and is comfortable with online application processes.

Required Application Materials:

Cover Letter
Resume
List of three references

Best Consideration Date: None

Posting Close Date: 11/21/2025

Open Until Filled: None

Job Risks

Not Applicable to This Position

Financial Disclosure Required

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

UGST-Undergraduate Studies

Worker Sub-Type

Staff Regular

Salary Range

$70,000 - $80,000

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

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Original Job Description