Edtech.com's Summary

WGU is hiring a Program Mentor Trainer to design and facilitate training sessions for mentors across various academic programs and service models. The role involves collaborating with Mentor Operations teams, developing training materials, and supporting continuous improvement through feedback and learning analytics.

Highlights

Designs and delivers mentor training sessions aligned with performance and quality goals.
Develops and organizes training materials, certification modules, and resources.
Collaborates with Mentor Strategy & Operations leaders for consistent mentor development.
Strong facilitation and presentation skills for virtual and in-person environments.
Experience with CRMs, learning platforms, or learning management systems (LMS).
Full-time position with a salary range of $49,800 to $74,600, eligible for bonuses and comprehensive benefits.
Bachelor's degree required; Master’s degree preferred.
Minimum 3 years of training experience with complex subject matter.
Availability to travel up to 25% for summits and training retreats.
Experience in coaching, mentoring, adult learning, or e-learning content design preferred.

Program Mentor Trainer Full Description

Program Mentor Trainer

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 304Pay Range: $49,800.00 - $74,600.00

Job Description

Primary Responsibilities

Designs and facilitates training sessions for mentors across various academic programs and service models
Collaborates with Mentor Operations teams to align training with performance and quality expectations
Develops and organizes training materials, resources, and certification modules
Supports ongoing improvement of mentor training through feedback, assessments, and learning analytics
Stays current with mentoring best practices and translates industry trends into impactful learning experiences
Partners with Mentor Strategy & Operations leaders to ensure consistent and relevant mentor development
Participates in team meetings, cross-functional collaboration, and continuous learning initiatives.
Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

Strong facilitation and presentation skills for both virtual and in-person training
Ability to create inclusive and engaging learning environments
Strong interpersonal skills and the ability to build rapport across diverse populations
Proficiency in written and verbal communication
Ability to work independently and meet deadlines with minimal supervision
Must maintain confidentiality and comply with FERPA and WGU policies
Adaptability to work in a dynamic, remote-first environment
Ability to provide excellent service to internal stakeholders and learners
Availability to travel for summits or training retreats (up to 25%).

Education

Bachelor’s degree required.

Experience

3 years of experience in training; experience developing and delivering training involving complex subject matter.
Experience with CRMs, learning platforms, or learning management systems (LMS).

Preferred Qualifications

Master’s degree preferred.
Experience in coaching, mentoring, or adult learning
Certifications in training or coaching (e.g., Prosci, Instructional Design, Trainer Certification)
Experience designing e-learning content

Physical Requirements:

Remote work with standard office equipment use
Occasional travel required (e.g., WGU Summits, mentor retreats)
Requires prolonged sitting, concentration, and interaction via virtual platforms
Reasonable accommodations provided for individuals with hearing or visual impairments
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

#LI-HS1

#AA

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description

Program Mentor Trainer

Salt Lake City Office

Full time

Job Description

Primary Responsibilities

Designs and facilitates training sessions for mentors across various academic programs and service models
Collaborates with Mentor Operations teams to align training with performance and quality expectations
Develops and organizes training materials, resources, and certification modules
Supports ongoing improvement of mentor training through feedback, assessments, and learning analytics
Stays current with mentoring best practices and translates industry trends into impactful learning experiences
Partners with Mentor Strategy & Operations leaders to ensure consistent and relevant mentor development
Participates in team meetings, cross-functional collaboration, and continuous learning initiatives.
Performs other related duties as assigned.

Qualifications

Knowledge, Skills, and Abilities

Strong facilitation and presentation skills for both virtual and in-person training
Ability to create inclusive and engaging learning environments
Strong interpersonal skills and the ability to build rapport across diverse populations
Proficiency in written and verbal communication
Ability to work independently and meet deadlines with minimal supervision
Must maintain confidentiality and comply with FERPA and WGU policies
Adaptability to work in a dynamic, remote-first environment
Ability to provide excellent service to internal stakeholders and learners
Availability to travel for summits or training retreats (up to 25%).

Education

Bachelor’s degree required.

Experience

3 years of experience in training; experience developing and delivering training involving complex subject matter.
Experience with CRMs, learning platforms, or learning management systems (LMS).

Preferred Qualifications

Master’s degree preferred.
Experience in coaching, mentoring, or adult learning
Certifications in training or coaching (e.g., Prosci, Instructional Design, Trainer Certification)
Experience designing e-learning content

Physical Requirements:

Remote work with standard office equipment use
Occasional travel required (e.g., WGU Summits, mentor retreats)
Requires prolonged sitting, concentration, and interaction via virtual platforms
Reasonable accommodations provided for individuals with hearing or visual impairments
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

#LI-HS1

#AA

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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