Edtech.com's Summary

California State University - Chico is hiring a Program Operations & Registration Coordinator (Administrative Support Coordinator I) to support registration, enrollment, and day-to-day operations for its Professional & Continuing Education programs. The role provides customer service and administrative support to PCE program coordinators, students, faculty, and program partners, working independently under general supervision. It requires proficiency with university technology systems and sound judgment resolving issues across a range of moderately complex registration and program-operations tasks.

Highlights

Provides customer service, registration, and program-operations support for Professional & Continuing Education (PCE) programs
Handles moderately complex registration, enrollment, and program-operations tasks using university technology systems
Interprets and applies university policies and procedures, exercising sound judgment to resolve issues
Coordinates multiple priorities and projects while supporting PCE program coordinators and management
Collaborates with students, faculty, staff, and program partners across the university
Requires completion of a high school, technical, or vocational program plus three years of related office experience
Prefers candidates with higher education administrative or customer-service experience and information-systems proficiency
Pays $48,564 to $70,752 per year depending on step
Works Monday-Friday, 8:00 a.m. to 5:00 p.m., with adjusted summer hours
Includes benefits such as a tuition fee waiver for eligible employees

Program Operations & Registration Coordinator (Administrative Support Coordinator I) Full Description

Location

Chico

Work type

Staff

Job/Department Summary

Working independently under general supervision, the Program Operations & Registration Administrative Support Coordinator provides customer service, registration, program operations, and administrative support for Professional & Continuing Education (PCE) programs, ensuring efficient operations and a high-quality experience for students, faculty, staff, and program partners.

Day-to-day work involves a broad range of moderately complex registration, enrollment, and program operations activities requiring proficiency with university technology systems, the ability to interpret and apply university policies and procedures, and sound judgment in resolving issues and supporting diverse academic and professional programs. The position provides operational support to PCE program coordinators and management, coordinates multiple priorities and projects, collaborates with individuals at all organizational levels, and is evaluated on overall results while exercising considerable independence in carrying out assigned responsibilities.

This position demonstrates a commitment to lifelong learning and professional development, embraces diversity and inclusiveness, and communicates respect and professionalism to all PCE audiences to support PCE’s mission to develop and deliver exceptional educational programs and services.

Required Education and Experience

This position requires fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. These qualifications, and those listed above, would normally be obtained through completion of a high school program, technical/vocational program, or their equivalents combined with three years of related office work experience.

Preferences

Preference may be given to applicants with the following as they may be considered specialized skills:

Experience working in a higher education environment and providing administrative or customer service support.
Demonstrated ability to use information systems and technology.
Interpret and apply policies and procedures.
Communicate effectively with diverse audiences.
Manage multiple priorities, and collaborate with internal and external stakeholders in a customer-focused environment.

Time Base

Full-time

Pay Plan

12/12

Work Schedule

Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm

CSU Classification Salary Range

$48,564 (Step 1) - $70,752 (Step 20) per year.

Benefits

This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance).

Additional Information

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive.

About Chico State

Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.

Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

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Program Operations & Registration Coordinator (Administrative Support Coordinator I)

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