Blackbaud
Project Manager
Edtech.com's Summary
- Set up new projects using Salesforce.
- Monitor communications and data submission notifications via corporate inbox.
- Manage client subscriptions, including start, renewals, and expiration dates.
- Assign projects to data analysts upon receipt of data.
- Plan and execute mass email campaigns.
- Identify and manage project or client service requests.
- Work directly with clients and Blackbaud support teams to handle client issues and feedback.
- Demonstrate ability to manage a large portfolio of concurrent clients and projects.
- Must have strong written and verbal communication skills in English and excellent organizational and time-management skills.
- Requires 1-3 years of experience in a professional services environment; Salesforce experience and a BA/BS degree are preferred.
Project Manager Full Description
Blackbaud's Services PMO is a centralized Project Management Office that works hand in hand with the Customer Success Services teams and our customers. Project Manager, Associates, or Project Coordinators, are responsible for staffing, scheduling and project management of Blackbaud services projects. Project Managers serve as the internal representatives for the customer as they implement projects. Individuals in this role must have excellent customer service skills and are responsible for ensuring clients have a superior customer experience. Project Managers work with cross-functional teams to manage project delivery. This team is evaluated on project implementation process, client care and customer satisfaction.
Responsibilities:
Project setup of new projects in Salesforce
Monitor communications and data submission notifications through a corporate inbox
Managing client subscription start and renewals as well as start dates and expiration dates
Assigning projects to data analysts once data is received
Planning and executing mass email campaigns
Identifying and managing project or client service requests
Working directly with clients and/or Blackbaud support teams to ensure that client issues and feedback are managed appropriately.
Required Experience:
Demonstrated ability to manage a large portfolio of clients and projects concurrently
Outstanding written and verbal communication skills in English
Excellent organizational and time-management skills
Minimum 1-3 years' experience working in a professional services setting
SalesForce experience is a plus
BA/BS degree preferred
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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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