Edtech.com's Summary

Ensora Health is hiring a RCM Enablement & Training Specialist. The role involves managing the onboarding and continuous training of Revenue Cycle Management team members on procedures and product functionalities, while collaborating with leadership to implement process improvements and maintain up-to-date training resources.

Highlights

Manage onboarding and training for Revenue Cycle Management (RCM) team members.
Develop and implement training curricula and skill assessments.
Stay current with product updates and technology relevant to the RCM department.
Work with leadership to optimize processes and operating procedures.
Knowledge of revenue cycle processes including billing, cash application, and denial management required.
Bachelor’s degree or 2+ years experience in training or mentoring roles preferred.
Strong communication skills, adult learning principles, and problem-solving abilities necessary.
Focus on fostering a continuous learning culture within the department.
Ensora Health provides AI-enabled healthcare software solutions specializing in mental and behavioral health.
Commitment to diversity, equity, inclusion, and belonging in the workplace.

RCM Enablement & Training Specialist Full Description

RCM Enablement & Training Specialist

Remote

Remote - Florida

Full time

Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.

Job Description
The Training Manager is responsible for managing the onboarding process, training new Revenue Cycle Management team members on RCM standard operating procedures and specific product functionality. In addition, the Training Manager identifies training needs, organizes learning and developmental opportunities, tracks and analyzes training effectiveness, stays current on product and departmental updates, and creates and implements continuous learning culture in the department.

The Training Manager works closely with the Department leadership to assist with implementing new processes including documentation and any contract specifics which might require specialized training. The Training Manager is knowledgeable about revenue cycle processes and all the various applications which support the team and department.
This position develops training curriculums and helps identify skill gaps which impact performance and results.

The Training Manager keeps abreast of the latest tools and technology to cater to different learning styles and preferences.

Responsibilities

Onboard new RCM team members based on current standard operating procedures.
Train RCM team members on specific product functionality.
Evaluate RCM team members to confirm understanding of the training material.
Assess team members’ skills, performance, and ability to meet productivity requirements to identify areas which might require additional training.
Develop and implement skill checks.
Stay abreast of all technologies utilized by the RCM Department and provide training as applicable.
Understand the impact of product updates and changes on the RCM department and plan training accordingly.
Work with Department leadership on best practice process flows and operating procedures and assist with implementation.

Qualifications

Bachelor’s Degree or 2+ years’ experience in a role with responsibility for training or mentoring team members.
Minimum 2 years’ revenue cycle experience; preferably in multiple roles including billing, cash application and denial management.
Excellent written, verbal, and people skills.
Knowledge of adult learning principles and effective teaching strategies.
Excellent communication skills both verbal and written.
Ability to plan, manage time, and multitask effectively.
Strategic and creative mindset.
Attention to detail.
Critical thinker with innovative problem-solving skills.

Additional Information

While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!

All your information will be kept confidential according to EEO guidelines.

At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

Ensora Health is an equal opportunity employer.

Original Job Description

RCM Enablement & Training Specialist

Remote

Remote - Florida

Full time

Responsibilities

Onboard new RCM team members based on current standard operating procedures.
Train RCM team members on specific product functionality.
Evaluate RCM team members to confirm understanding of the training material.
Assess team members’ skills, performance, and ability to meet productivity requirements to identify areas which might require additional training.
Develop and implement skill checks.
Stay abreast of all technologies utilized by the RCM Department and provide training as applicable.
Understand the impact of product updates and changes on the RCM department and plan training accordingly.
Work with Department leadership on best practice process flows and operating procedures and assist with implementation.

Qualifications

Bachelor’s Degree or 2+ years’ experience in a role with responsibility for training or mentoring team members.
Minimum 2 years’ revenue cycle experience; preferably in multiple roles including billing, cash application and denial management.
Excellent written, verbal, and people skills.
Knowledge of adult learning principles and effective teaching strategies.
Excellent communication skills both verbal and written.
Ability to plan, manage time, and multitask effectively.
Strategic and creative mindset.
Attention to detail.
Critical thinker with innovative problem-solving skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Ensora Health is an equal opportunity employer.

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RCM Enablement & Training Specialist

Edtech.com's Summary

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