Imagen Dental Partners
RCM Practice Training Manager
🇺🇸 Hybrid - Phoenix, AZ
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ November 26th, 2025
LMS
Edtech.com's Summary
Imagen Dental Partners is hiring an RCM Practice Training Manager to develop and oversee the Revenue Cycle Management training curriculum and provide hands-on support during practice go-lives. The role requires creating training materials, delivering sessions, and optimizing revenue cycle processes to enhance staff competency and practice performance.
Highlights
- Develop and manage RCM training curriculum tailored for Denticon users, focusing on Office Managers and Front Desk teams
- Collaborate with Learning and Development to create user manuals, videos, and e-learning modules
- Deliver virtual and in-person training sessions using interactive instructional techniques
- Provide on-site support during practice go-lives, troubleshooting and coaching staff
- Conduct ongoing training and refresher courses utilizing Learning Management System
- Analyze staff proficiency to identify knowledge gaps and improve training content
- Require minimum 3 years’ experience in dental revenue cycle management and Denticon expertise preferred
- Strong technical understanding of revenue cycle processes including patient registration and claims submission
- Possess excellent communication, problem-solving, and collaboration skills
- Role involves 50-60% travel to dental practices during transitions
RCM Practice Training Manager Full Description
RCM Practice Training Manager
- United States
- Revenue Cycle Management
- 6447
- Imagen Dental Partners
- Full-Time (Full time: 30 - 40 hours a week)
General Overview
Imagen Dental Partners is a community of the best players in the game. We surround the industry’s top dental experts with deep business expertise, resulting in the highest performing practices in the nation. We are the home for the exceptional, technology driven dentist. We strive for excellence in all that we do, supporting high achievers who embrace innovation. Founded by highly experienced industry experts we are expanding our footprint at tremendous speed. As a fast-growing startup, we look for people hungry for growth, who get things done, and are energized by a high-intensity environment.
We’re building a culture at Imagen where ‘A’ players can do their best work. Developing powerful leaders and world class culture that generate revolutionary results. That’s why our top priority is creating an environment in which talented people excel, collaborate, and do the most influential work of their careers. We value new ideas, fresh perspectives, and unique voices. Every. Day. We lead. We forge our own path in the marketplace. No one’s been where we’re going. And that’s just how we like it. We strive to make the lives of everyone associated with our partner practices better. To bring a smile to every face. We create community — and inspire that community to become a movement.
We are pioneering our own path to become Dentistry’s top player.
We trust amazing people to do amazing things.
Let’s grow together.
The RCM Practice Training Manager plays a vital role in the successful implementation and ongoing support of Revenue Cycle Management in Denticon. This position focuses on developing and overseeing the RCM training curriculum tailored to Imagen's RCM policies. The manager will partner with the Imagen Learning and Development content team to design and produce comprehensive training materials using the established Learning Imagen methodology, with a specific emphasis on RCM content. Delivering hands-on support during practice go-lives is essential to ensure smooth transitions. After the initial implementation, the manager will continue to provide training and support to optimize revenue cycle processes, including patient registration, collections, claims submission, and end-of-day reconciliation.
Ideal Candidate Profile: The ideal candidate is highly organized, proactive, and passionate about training, with a strong background in revenue cycle optimization. They thrive in fast-paced environments and possess excellent interpersonal skills, enabling them to build rapport with staff at all levels. A commitment to operational excellence and a continuous improvement mindset is essential. If you are driven by results and dedicated to empowering others through effective training and support, we invite you to apply!
This role requires 50-60% travel.
Candidates wih Denticon, RCM, Training backgrounds to be prioritized.
Responsibilities
Training and Curriculum Development
Imagen Dental Partners is a community of the best players in the game. We surround the industry’s top dental experts with deep business expertise, resulting in the highest performing practices in the nation. We are the home for the exceptional, technology driven dentist. We strive for excellence in all that we do, supporting high achievers who embrace innovation. Founded by highly experienced industry experts we are expanding our footprint at tremendous speed. As a fast-growing startup, we look for people hungry for growth, who get things done, and are energized by a high-intensity environment.
We’re building a culture at Imagen where ‘A’ players can do their best work. Developing powerful leaders and world class culture that generate revolutionary results. That’s why our top priority is creating an environment in which talented people excel, collaborate, and do the most influential work of their careers. We value new ideas, fresh perspectives, and unique voices. Every. Day. We lead. We forge our own path in the marketplace. No one’s been where we’re going. And that’s just how we like it. We strive to make the lives of everyone associated with our partner practices better. To bring a smile to every face. We create community — and inspire that community to become a movement.
We are pioneering our own path to become Dentistry’s top player.
We trust amazing people to do amazing things.
Let’s grow together.
The RCM Practice Training Manager plays a vital role in the successful implementation and ongoing support of Revenue Cycle Management in Denticon. This position focuses on developing and overseeing the RCM training curriculum tailored to Imagen's RCM policies. The manager will partner with the Imagen Learning and Development content team to design and produce comprehensive training materials using the established Learning Imagen methodology, with a specific emphasis on RCM content. Delivering hands-on support during practice go-lives is essential to ensure smooth transitions. After the initial implementation, the manager will continue to provide training and support to optimize revenue cycle processes, including patient registration, collections, claims submission, and end-of-day reconciliation.
Ideal Candidate Profile: The ideal candidate is highly organized, proactive, and passionate about training, with a strong background in revenue cycle optimization. They thrive in fast-paced environments and possess excellent interpersonal skills, enabling them to build rapport with staff at all levels. A commitment to operational excellence and a continuous improvement mindset is essential. If you are driven by results and dedicated to empowering others through effective training and support, we invite you to apply!
This role requires 50-60% travel.
Candidates wih Denticon, RCM, Training backgrounds to be prioritized.
Responsibilities
Training and Curriculum Development
- Curriculum Management: Oversee the Revenue Cycle Management training curriculum tailored to the needs of Denticon users, focusing on Office Managers and Front Desk teams.
- Training Materials Development: Collaborate with the Learning and Development team and other cross-functional teams to produce engaging training materials derived from RCM content, including user manuals, quick reference guides, video tutorials, and interactive e-learning modules.
- Training Delivery: Conduct virtual and in-person training sessions using various instructional techniques, including role-playing and hands-on exercises.
- Feedback Integration: Actively seek participant feedback to enhance training content and delivery methods.
Go-Live and Transition Support
- On-Site Support: Travel to practices during the go-live phase to provide immediate training and support, assisting staff with system navigation and troubleshooting.
- Real-Time Problem Solving: Serve as the primary contact for system-related questions during the transition, offering solutions and guidance.
- Performance Monitoring: Monitor staff performance and system usage during the go-live period, providing coaching and support.
Ongoing Training & System Optimization
- Continuous Education: Develop and deliver ongoing training sessions and refresher courses for existing staff, utilizing the Learning Management System (LMS) to track progress.
- Knowledge Gap Analysis: Conduct regular assessments of staff proficiency to identify training needs.
- Best Practices Collaboration: Work with the Revenue Cycle team and other stakeholders to align training with industry best practices and compliance regulations.
Qualifications
- Experience: Minimum of 3 years in dental revenue cycle management or related field.
- Denticon Expertise: Hands-on experience with Denticon preferred; transitioning from other DPMS systems is a plus.
- Technical Knowledge: Strong understanding of the revenue cycle process, including patient registration and claims submission.
- Content Management Skills: Proven experience managing RCM training content, building out material and collaborating with cross-functional teams to create effective training materials.
- Problem-Solving Abilities: Strong troubleshooting skills for real-time challenges.
- Communication Skills: Excellent verbal and written communication skills.
- Travel Requirements: Willingness to travel up to 50%-60% to dental practices during go-live transitions.
Measures of Success:
- Adoption Rates: Successful integration of Denticon workflows by staff.
- Error Reduction: Decrease in billing errors and denied claims.
- Financial Improvement: Enhanced patient collections and accuracy in insurance verification.
- Staff Competency: Increased confidence and competency in using the Denticon system.
- Practice Satisfaction: Positive feedback regarding training effectiveness and transition support.
Our commitment to inclusion is woven into the core of who we are. We believe that we are strongest when we embrace the voices of our team members, patients, partners, and the communities we serve.
We are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other class protected by federal, state, and local laws.
Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities. Work location is Phoenix, Arizona. Local residents preferred. We are unable to consider applicants from all states, including but not limited to California, Hawaii, Illinois, New York, Jersey City, NJ, and Washington D.C. at this time.
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