Marshall University
Records Assistant III
🇺🇸 Huntington, WV
🕑 Full-Time
💰 $29K - $37K
💻 Other
🗓️ August 7th, 2025
Edtech.com's Summary
Marshall University is hiring a Records Assistant III. The role involves managing the transcript ordering process to ensure timely request fulfillment, verifying accurate transcript production, resolving related issues, and providing customer service to students, faculty, staff, and alumni. The position also includes maintaining academic records through audits, assisting with grade processing, third-party reporting, student registration, and supporting various office functions and special projects.
Highlights
- Monitor and maintain the transcript ordering process to ensure timely completion and accuracy.
- Verify all transcript formats (printed and electronic) are produced correctly and resolve issues or complaints efficiently.
- Provide customer service for transcript-related inquiries to students, faculty, staff, and alumni.
- Train university staff on proper transcript printing procedures.
- Assist with processing D/F repeats, grade changes, and maintaining academic records including audits and digitizing pre-banner records.
- Support third-party reporting, student registration, apostille certifications, and other office duties such as graduation ceremonies and orientation.
- Salary range is $28,777 to $37,410, with potential increases based on experience, education, and internal equity.
- Requires an Associate's Degree or Vocational Certificate and at least 1 year of experience in student services, data entry, and working with diverse populations.
- Position is full-time and classified as nonexempt (E-Class CN).
- Department of Registrar at Marshall University, serving students, faculty, staff, and alumni.
Records Assistant III Full Description
Records Assistant III
Marshall University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1837 and named after Chief Justice John Marshall, definer of the Constitution, Marshall University advances the public good through innovative, accredited educational programs. We are located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley and Beckley. Marshall University’s mission, inspired by our Vision and Creed, includes a commitment to:
- Offer a wide range of high quality, affordable, and accessible undergraduate, graduate, and professional education that prepares students to think, learn, work, and live in an evolving global society.
- Create opportunities and experiences to foster understanding and appreciation of the rich diversity of thought and culture.
- Maintain a dynamic intellectual, artistic, and cultural life by promoting and supporting research and creative activities by undergraduates, graduates, and faculty.
- Contribute to the quality of life of the community, region, and beyond through applied research, economic development, health care, and cultural enrichment.
- Cultivate the development of an inclusive, just, and equitable community.
Come Meet Marshall and discover what it means to be part of the Marshall University family!
Come join our Herd!
We are committed to attracting and retaining quality faculty and staff. In doing so, Marshall University offers outstanding benefit packages to eligible employees only. (E-Class in the job posting). Marshall University Research Corporation (MURC) employees have different benefit options than those listed below.
- Work week is 37.5 hrs.
- A great highlight in December is that Marshall University employees receive almost two weeks off for Winter Break!
- Holidays – Employees receive 13 Paid Holidays
- Annual and Sick Leave – Classified Staff, Non-Classified Staff and 12-month Faculty earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year. ) Employee Leave
- Health Insurance – Marshall University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA). There are seven (7) health benefit plans.
- Educational/Tuition Benefits – Marshall University provides tuition benefits to regular employees (after probationary period) and their dependent children.
- Retirement Plans – Marshall University offers retirement through Teachers Insurance and Annuity Association (TIAA). Full-time benefits eligible employees must participate in the mandated retirement plan (401(a)).
- Life Insurance – Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
- Wellness Programs – PEIA provides various care management programs and the Pathways to Wellness program.
We are . . . Marshall!
Position Information
Position Title | Records Assistant III
Banner Position Number | 000904
E-Class | CN - Class Nonexempt FT .53 or >
Classification Title | Records Asst III
Department | Registrar - MU2030
Job Description | Monitoring and maintaining of the transcript ordering process to ensure that requests are filled in a timely manner, verifying transcript production to confirm that all forms of transcripts (printed and electronic) are produced correctly, and any issues or complaints from the ordering process are resolved quickly and efficiently.
Maintain the workload to complete all work in a timely manner, and train University staff with proper procedure to print transcripts.
Provide excellent customer service to students, faculty, staff and alumni with general questions regarding the transcript process or who encounter with issues during the ordering process and monitor transcript department email to answer questions regarding the transcript ordering process and specific orders.
Assist in the processing of D/F repeats and grade changes according
to institutional policy.
Maintain academic history by completing regular record audits to confirm that all records are accurate and complete, assisting in digitizing pre-banner academic records, and maintaining all COGS records.
Assist with third party reporting.
Assist with processes as needed, student registration, and apostille certifications.
Assist with other office duties as required. These include, but are not limited to, assisting with graduation ceremonies, countdown to commencement, end of term grade processing, orientation, and other special projects.
Location |
Salary Range | $28,777- $37,410 - Salary may be increased based off education, experience, and internal equity.
Salary Grade | 2
Salary Type | Salary
Time Type | Full-Time
Banner Position Number | 000904
E-Class | CN - Class Nonexempt FT .53 or >
Classification Title | Records Asst III
Department | Registrar - MU2030
Job Description | Monitoring and maintaining of the transcript ordering process to ensure that requests are filled in a timely manner, verifying transcript production to confirm that all forms of transcripts (printed and electronic) are produced correctly, and any issues or complaints from the ordering process are resolved quickly and efficiently.
Maintain the workload to complete all work in a timely manner, and train University staff with proper procedure to print transcripts.
Provide excellent customer service to students, faculty, staff and alumni with general questions regarding the transcript process or who encounter with issues during the ordering process and monitor transcript department email to answer questions regarding the transcript ordering process and specific orders.
Assist in the processing of D/F repeats and grade changes according
to institutional policy.
Maintain academic history by completing regular record audits to confirm that all records are accurate and complete, assisting in digitizing pre-banner academic records, and maintaining all COGS records.
Assist with third party reporting.
Assist with processes as needed, student registration, and apostille certifications.
Assist with other office duties as required. These include, but are not limited to, assisting with graduation ceremonies, countdown to commencement, end of term grade processing, orientation, and other special projects.
Location |
Salary Range | $28,777- $37,410 - Salary may be increased based off education, experience, and internal equity.
Salary Grade | 2
Salary Type | Salary
Time Type | Full-Time
Qualifications
Must be able to perform all essential job duties as outlined in the job description.
Must be able to perform all essential job duties as outlined in the job description.
Required Qualifications
Education | Associates Degree or Vocational Certificate
Experience | 1+ years of experience in student services, data entry, and working with a diverse populations Must be able to perform all essential job duties as outlined in the job description
Experience | 1+ years of experience in student services, data entry, and working with a diverse populations Must be able to perform all essential job duties as outlined in the job description
Preferred Qualifications
Education |
Experience |
Experience |
Posting Detail Information
Posting Number | MU1058NE
Open Date | 08/06/2025
Close Date |
Open Until Filled | Yes
Special Instructions Summary |
Open Date | 08/06/2025
Close Date |
Open Until Filled | Yes
Special Instructions Summary |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have an Associate's Degree or higher, OR a Vocational Certificate?
- Yes
- No
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
Marshall University
One John Marshall Drive
Huntington, WV 25755
One John Marshall Drive
Huntington, WV 25755
Copyright © 2020 Marshall University | An Equal Opportunity University | Accreditation | Consumer Information and Disclosures
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