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edtech.com
Relias logo

Relias

Renewals Manager

🇺🇸 Hybrid - Morrisville, NC

🕑 Full-Time

💰 TBD

💻 Other

🗓️ May 31st, 2025

Gong SaaS Salesforce

Edtech.com's Summary

Relias is hiring a Renewals Manager. The role involves proactively managing renewals for assigned accounts with an emphasis on retention and growth, building customer relationships, negotiating contracts, and collaborating with account teams. The Renewals Manager is critical to the core business strategy, focusing on maximizing revenue and addressing service issues. 

Highlights 
  • Manage renewals, negotiate contracts, and develop territory plans.
  • Strong negotiation and communication skills required.
  • Proficiency in Salesforce.com, Gong, PowerPoint, Excel, MS Teams.
  • Benefits include health package, 401k match, and flexible PTO.
  • Requires 2-3 years in Renewal or Account Management.
  • Opportunities for career advancement and professional development.
  • Company covers employee portion of the healthcare premium.
  • Must have a Bachelor's Degree.

Renewals Manager Full Description

Renewals Manager

Are you looking for a high energy, strategic, and fast-paced position as a Renewals Manager?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?
  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
  • Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
  • Active Employee Resource Groups open to all employees!
  • Comprehensive onboarding program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • 20%+ annual employee promotion and transfer rate
    • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
    • Professional development gained from conference attendance and participation in organizations like NC Tech
    • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Renewal Manager proactively manages renewals for assigned accounts with a focus on retention and growth. You'll play a vital part in our core business strategy by establishing customer relationships and maximizing revenue.

WHAT YOU’LL BE DOING:
•    Serve as the primary contact for renewal-related discussions. 
•    Build and leverage customer relationships for retention. 
•    Manage renewals, negotiate contracts, and develop territory plans.
•    Respond to inquiries, upsell, and optimize customer packages. 
•    Maximize account pricing, usage, and contract standardization.
•    Identify service issues, facilitate renegotiations, and coordinate sales documentation. 
•    Independently manage time for valuable client interactions.
•    Collaborate with the entire account team. 
•    Proactively mitigate risks and document opportunities.
•    Utilize technology for remote presentations.
•    Manage opportunity pipeline and provide accurate forecasts.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:
•    Strong negotiation and communication skills.
•    Proficiency in technology (Salesforce.com, Gong, PowerPoint, Excel, MS Teams).
•    Excellent organization, time management, and self-initiative.
•    Continuous learning mindset and adaptability.
•    Strong written and verbal communication skills.
•    Ambitious, team-oriented, and client-focused.
•    Ability to manage challenging client situations.
•    2-3 years Renewal or Account Management experience in a SaaS sales environment
•    Experience forecasting renewals 
•    Bachelor’s Degree

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.
 
Company: Relias LLC 
Country: United States of America 
State/Region: North Carolina 
City: Morrisville 
Postal Code: 27560 
Job ID: 280268
Date:  May 30, 2025
Location:  Morrisville, NC, US, 27560

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