Cornerstone OnDemand
Renewals Representative
🇺🇸 Santa Monica, CA
🕑 Full-Time
💰 $46K - $74K
💻 Sales
🗓️ December 15th, 2025
CRM
SaaS
Salesforce
Edtech.com's Summary
Cornerstone is hiring a Renewals Representative - United States. This role involves managing the end-to-end renewal process for a portfolio of small to mid-sized customers, securing on-time renewals, and identifying upsell opportunities to maximize contract value. The representative collaborates with internal teams to ensure a seamless customer renewal experience and drives retention through proactive account management.
Highlights
- Manage and maximize renewal contracts for Growth-segment customers.
- Own the full renewal cycle, including partnering with customers and procurement teams.
- Collaborate with Account Managers to identify risks and resolve renewal blockers.
- Support inside sales efforts to identify upsell and expansion opportunities.
- Experience with CRM and quoting tools such as Salesforce and CPQ required.
- 1-3+ years in renewals, inside sales, account management, or customer success, preferably in SaaS or subscription models.
- Strong project management and multitasking abilities to handle a high volume of customers.
- Excellent communication and commercial acumen with a customer-first mindset.
- Salary range from $46,200 to $73,900 USD, with potential bonuses and benefits included.
- Experience in SMB or Growth-segment renewals, SaaS, HR tech, or learning technology is a plus.
Renewals Representative Full Description
Renewals Representative- United States
Santa Monica, CA, United States
We're looking for a
Renewals Representative- United States
This role is Office Based, Santa Monica Office
Job Description: Renewals Representative – Growth Accounts
Position Overview
The Cornerstone Renewals Representative – Growth Accounts plays a critical role in driving customer retention, securing on-time renewals, and maximizing contract value across a high-volume portfolio of small to mid-sized customers. This role blends renewals expertise with inside sales capability—owning the full renewal cycle while also identifying opportunities to upsell and expand customer value.
The Renewals Representative partners closely with Account Managers, Customer Excellence, and internal support teams to create a smooth, customer-focused renewal experience. With strong communication skills, attention to detail, and the ability to manage multiple simultaneous renewal cycles, this individual helps ensure customers continue to realize meaningful value from their Cornerstone solutions.
Key skills for this role include project management, commercial acumen, relationship-building, and the ability to influence customer outcomes in a fast-paced, high-volume environment.
In this role, you will…
Job Description: Renewals Representative – Growth Accounts
Position Overview
The Cornerstone Renewals Representative – Growth Accounts plays a critical role in driving customer retention, securing on-time renewals, and maximizing contract value across a high-volume portfolio of small to mid-sized customers. This role blends renewals expertise with inside sales capability—owning the full renewal cycle while also identifying opportunities to upsell and expand customer value.
The Renewals Representative partners closely with Account Managers, Customer Excellence, and internal support teams to create a smooth, customer-focused renewal experience. With strong communication skills, attention to detail, and the ability to manage multiple simultaneous renewal cycles, this individual helps ensure customers continue to realize meaningful value from their Cornerstone solutions.
Key skills for this role include project management, commercial acumen, relationship-building, and the ability to influence customer outcomes in a fast-paced, high-volume environment.
In this role, you will…
- Manage and maximize renewal contracts across a defined book of Growth-segment customers.
- Own the end-to-end renewal process—partnering directly with customers to ensure timely and accurate renewals.
- Proactively complete all renewal readiness activities, including building quotes and partnering with customer procurement teams for a smooth contracting experience.
- Collaborate closely with Account Managers to provide visibility into renewal status, surface risks, and address potential blockers early.
- Support inside sales outreach, calling on prospects and existing customers to identify upsell opportunities and drive incremental contract value.
- Renew and upsell contract value for existing accounts within your assigned book of business.
You have what it takes if you have…
- 1–3+ years of experience in renewals, inside sales, account management, customer success, or a similar customer-facing role.
- Experience managing renewal cycles or subscription contracts, ideally in a SaaS or recurring-revenue environment.
- Strong project management and multitasking skills—comfortable managing a high volume of customers simultaneously.
- Experience with CRM and quoting tools (Salesforce, CPQ, or similar).
- A customer-first mindset with the ability to identify risks and drive proactive solutions.
- Excellent communication and follow-through skills.
- Ability to articulate product value and handle commercial conversations confidently.
- Comfort working cross-functionally with Sales, Customer Success, and operational teams.
An extra dose of awesome if you have…
- Experience in an SMB or Growth-segment book of business with high-volume renewals.
- Background in SaaS, HR tech, learning technology, or a similar industry.
- Exposure to inside sales outreach, prospecting, or pipeline development.
- Familiarity with procurement processes, contract negotiation, or pricing discussions.
- Ability to analyze customer usage data to inform renewal strategy or upsell opportunities.
- Experience influencing customer outcomes without direct ownership of an account.
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 46200 - 73900 USD.
#LI-DG1
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.
Read the Read the Pay Transparency Nondiscrimination Provision poster here
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